Customer Relationship Manager

Customer Relationship Manager (Voice Process) – Call CenterLocation: Vashi, Navi Mumbai (Work from Office) Industry: Insurance / Customer Support (CRT) 📩 Interested candidates can share their updated resumes at: 📧 hire@jobrecruitment.in 📞 Contact: +91 90998 76985 Employment Type: Full Time Position Overview:We are hiring Customer Relationship Managers (Voice Process) for our insurance client. The ideal candidate will handle customer interactions efficiently, ensuring customer satisfaction through professional communication and problem-solving skills. Key Responsibilities:Handle inbound and outbound voice calls with professionalism. Resolve customer queries related to insurance services. Maintain accurate customer records in the system. Ensure excellent service quality and adherence to call center protocols. Communicate effectively in English and Hindi. Required Skills:Strong communication and listening skills. Good understanding of customer service ethics and quality standards. Positive attitude and ability to work in a fast-paced environment. Eligibility Criteria:Qualification: Graduation (Full time / Part time) Experience: 0 to 2+ years (Freshers Welcome) Working Days: 5 days a week Week Off: 2 rotational offs Shift Timings (Work from Office):Male: 7:00 AM – 12:30 PM (Any 9.5 hrs shift) Female: 7:00 AM – 8:30 PM (Any 9.5 hrs shift) Transport: Not Applicable Operational Checklist:Good communication in English & Hindi Basic understanding of Call Center Operations Ability to explain why they want to join a call center or Lombard Understanding of Customer Service quality standards Ability to speak confidently on given topics 📩 Interested candidates can share their updated resumes at: 📧 hire@jobrecruitment.in 📞 Contact: +91 90998 76985