Customer Relationship Manager

About the Role  Helping customers get the most value out of a product or service. Building strong relationships to ensure retention and satisfaction. Acting as a bridge between the customer and internal teams (sales, support, product, etc.).    Key Responsibilities  Onboarding New Customers - Guide new clients through setup and product training. Ensure smooth adoption and early success milestones. Customer Relationship Management - Serve as the main point of contact for assigned accounts. Conduct regular check-ins or business reviews. Retention & Renewal - Monitor customer satisfaction and usage data. Identify churn risks and take action to prevent them. Upselling & Expansion - Spot opportunities for customers to upgrade or expand usage. Collaborate with sales teams for renewals and upsells. Advocacy & Feedback - Gather customer feedback and relay insights to the product and marketing teams. Encourage satisfied customers to participate in case studies or testimonials.    Essential Skills  Communication & Empathy: Ability to listen, understand needs, and explain solutions clearly. Problem-Solving: Anticipate and resolve customer issues before they escalate. Data-Driven Mindset: Use customer data to measure engagement and identify at-risk accounts. Collaboration: Work cross-functionally with sales, marketing, and support.    KPIs & Success Metrics  Customer retention rate Renewal and upsell revenue Time-to-value (TTV) for new customer