Customer Relationship Manager

Haritha Honda

7 - 10 years

2 - 3 Lacs

madurai

Posted:10 hours ago| Platform:

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Skills Required

crm management data analysis customer life cycle management customer engagement customer relationship problem solving crm strategy salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Develop and execute customer engagement strategies to drive business growth and retention.
Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
Stay up-to-date on industry developments and best practices in CRM management.
Analyze data to identify trends, opportunities, and challenges in customer behavior.
Manage customer relationships throughout the entire lifecycle, from initial contact through renewal.

Desired Candidate Profile

7-10 years of experience in CRM strategy development, execution, or consulting.
Excellent problem-solving skills with strong analytical abilities; ability to communicate technical insights effectively to non-technical stakeholders.
Strong understanding of Salesforce or similar CRM platforms; ability to analyze large datasets using tools like Tableau or Power BI.
Proven track record of success in managing multiple projects simultaneously while meeting deadlines.

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