1. Sales Target Achievement · Meet monthly & quarterly sales targets. · Achieve growth in repeat orders and new bulk orders. · Push high-margin and slow-moving inventory. 2. Client Acquisition & Expansion · Identify & onboard new wholesale buyers/retailers. · Expand coverage area and increase market penetration. · Maintain a target number of new store visits per week. 3. Customer Relationship Management · Maintain strong relations with existing clients. · Ensure regular follow-ups for repeat business. · Resolve client issues related to size, rates, delivery, or quality. 4. Product Promotion & Presentation · Present collections, new designs, pricing schemes professionally. · Explain fabric quality, design details, and USP of garments. · Ensure samples/catalogues are well-maintained and updated. 5. Market Intelligence & Competition Tracking · Gather information on market trends, competitor pricing, and new patterns. · Share weekly updates with management. · Identify customer preferences and suggest new product ideas. 6. Order Management & Coordination · Ensure accurate order booking and timely communication with warehouse/dispatch team. · Track order fulfilment and logistics. · Minimize order errors, wrong dispatches, or return rates. 7. Reporting & Documentation · Submit daily visit reports (DVR) and weekly sales summaries. · Maintain customer database: visit history, outstanding payments, buying pattern. · Update sales funnel in CRM (if applicable). 8. Payment & Collection Follow-up · Ensure timely payment collection from buyers. · Reduce outstanding dues & maintain customer credit discipline. · Flag overdue accounts to management. 9. Territory Management · Plan daily route & travel efficiency. · Cover the complete assigned territory as per schedule. · Maintain productivity KPIs: visits, orders, conversion %.
About the Role Helping customers get the most value out of a product or service. Building strong relationships to ensure retention and satisfaction. Acting as a bridge between the customer and internal teams (sales, support, product, etc.). Key Responsibilities Onboarding New Customers - Guide new clients through setup and product training. Ensure smooth adoption and early success milestones. Customer Relationship Management - Serve as the main point of contact for assigned accounts. Conduct regular check-ins or business reviews. Retention & Renewal - Monitor customer satisfaction and usage data. Identify churn risks and take action to prevent them. Upselling & Expansion - Spot opportunities for customers to upgrade or expand usage. Collaborate with sales teams for renewals and upsells. Advocacy & Feedback - Gather customer feedback and relay insights to the product and marketing teams. Encourage satisfied customers to participate in case studies or testimonials. Essential Skills Communication & Empathy: Ability to listen, understand needs, and explain solutions clearly. Problem-Solving: Anticipate and resolve customer issues before they escalate. Data-Driven Mindset: Use customer data to measure engagement and identify at-risk accounts. Collaboration: Work cross-functionally with sales, marketing, and support. KPIs & Success Metrics Customer retention rate Renewal and upsell revenue Time-to-value (TTV) for new customer