About Us Helpline Groups is a leading service provider in business consulting, immigration services and documentation support across GCC, UK, USA, Canada and Europe. We are committed to delivering a seamless experience to our global clients through professionalism, innovation and customer care. Job Overview We are looking for a proactive and customer-focused CRM Executive to manage client relationships, support business operations, and ensure customer satisfaction throughout the service process. The ideal candidate should have strong communication skills, coordination abilities and prior experience in CRM, sales support or customer service. Key Responsibilities Handle inbound and outbound client communication via phone, email, WhatsApp and CRM platforms. Maintain accurate client records and update interactions in the CRM system. Coordinate with internal departments (Sales, Operations, Documentation, HR, Technical teams) to ensure smooth workflow. Follow up with clients regarding documentation, progress updates, payments and scheduled activities. Assist in onboarding new clients and guide them through service requirements. Prepare status reports and maintain follow-up logs as required. Ensure excellent customer experience through timely support and professional communication. Escalate complex cases to senior team members when necessary. Skills & Qualifications Bachelor’s degree in any discipline (Business Administration preferred). 1–3 years of experience in CRM, customer service, coordination or administration roles. ( Freshers with strong communication skills may also apply. ) Excellent verbal and written communication skills. Strong organizational and follow-up abilities. Proficiency in MS Office and CRM systems. Ability to multitask and work under time-sensitive environments. Preferred Skills Experience in the immigration, consulting, or service industry. Multilingual ability (English must; Arabic, Hindi, or Malayalam is an advantage). What We Offer Competitive Salary & Incentives Growth and career progression opportunities Training and skill development Friendly and professional work environment How to Apply Interested candidates may apply directly through Indeed or email their updated resume to: careers@helplinegroups.com Job Types: Full-time, Permanent, Fresher Pay: Up to ₹15,000.00 per month Work Location: In person
Job description: Position Overview We are seeking an enthusiastic and results-driven Business Development Manager to join our growing team in India. The ideal candidate will be responsible for generating new business opportunities, promoting Helpline Group’s wide range of services, and maintaining strong client relationships to ensure customer satisfaction and business growth. Key Responsibilities Identify and pursue new sales opportunities through cold calling, networking, and lead generation. Promote and sell Helpline Group’s services (certificate attestation, business setup, visa, apostille, PRO, etc.). Understand client requirements and provide tailored service solutions. Achieve monthly and quarterly sales targets. Maintain accurate sales records and update CRM tools regularly. Follow up with clients to ensure successful service delivery and satisfaction. Coordinate with internal teams (operations, documentation, and customer service) for smooth workflow. Represent Helpline Group professionally in client meetings and industry events. Requirements Bachelor’s degree in Business Administration, Marketing, or a related field. 0–3 years of experience in sales, preferably in service-based or consulting industries. Strong communication and interpersonal skills. Proven ability to meet and exceed sales targets. Good understanding of B2C and B2B sales processes. Proficiency in MS Office and CRM tools. Fluency in English; knowledge of Malayalam, Hindi, or Arabic is an added advantage. What We Offer Competitive salary + performance-based incentives. Training and professional growth opportunities. Supportive, multicultural work environment. Opportunity to work with a global brand trusted by clients worldwide. Job Types: Full-time, Permanent Work Location: In person Job Types: Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person