Customer Relationship Manager

Customer Relationship Manager – Duties and Responsibilities

1. Customer Engagement & Relationship Building

• Build and maintain strong, long-term relationships with existing and new customers.
• Ensure a high level of customer satisfaction through personalized service and timely communication.
• Handle customer queries, feedback, and complaints promptly and professionally.

2. Sales & Service Coordination

• Work closely with sales teams to enhance customer experience throughout the buying process.
• Identify upselling and cross-selling opportunities based on customer preferences and purchase history.
• Follow up on leads, quotations, and post-sale feedback to ensure repeat business.

3. CRM Software Management

• Implement and manage CRM software to maintain accurate customer databases.
• Monitor and analyze customer data to track engagement, preferences, and buying patterns.
• Generate periodic reports and insights to support management decisions and marketing campaigns.

4. Customer Retention & Loyalty

• Develop and execute customer loyalty programs and retention strategies.
• Address potential service gaps to improve customer retention rates.
• Maintain consistent follow-up with customers to ensure long-term association.

5. Communication & Coordination

• Act as the communication bridge between customers and internal departments (sales, marketing, accounts, logistics).
• Coordinate with the operations team to ensure timely delivery and service satisfaction.
• Support marketing initiatives and events aimed at improving customer relationships.

6. Travel & Field Activities

• Visit key customers and project sites when required to ensure relationship continuity and service satisfaction.
• Represent the brand professionally during client meetings, events, and after-sales visits.

7. Reporting & Continuous Improvement

• Prepare weekly and monthly reports on customer feedback, complaints, and satisfaction trends.
• Suggest improvements in service processes and CRM tools for better customer management.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 1 year (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person