Customer Relationship Manager

Company:

Location:

Role Overview

Customer Relationship Manager

Eligibility Criteria

• Qualification:

  Graduation (Full-time or Part-time)

• Experience:

  0 to 2+ years (Freshers welcome)

• Languages:

  Proficiency in English & Hindi

• Working Days:

  5 days a week

• Week Off:

  2 days rotational

• Process:

  Voice Process (Customer Support)

• Transport:

  Not Provided

Shift Timings (Work from Office)

• Male:

  Between 7:00 AM 12:30 PM (Any 9.5-hour shift)

• Female:

  Between 7:00 AM 8:30 PM (Any 9.5-hour shift)

Key Responsibilities

• Handle customer interactions through inbound/outbound voice process.
• Resolve customer queries effectively and maintain service quality.
• Ensure customer satisfaction through clear communication and professionalism.
• Maintain records of customer interactions and feedback.
• Support continuous improvement in service standards.

Skills & Requirements

• Strong verbal communication skills in

  English and Hindi

  .
• Basic understanding of

  call centre operations

  and customer handling.
• Positive attitude, problem-solving approach, and ability to handle pressure.
• Awareness of

  customer service quality standards

  .
• Should be able to confidently discuss given topics during evaluation.

Note

The above represent key skills and knowledge areas expected for this profile and are not exhaustive.