Customer Relationship Manager (CRM)

Dear Candidates,

We have an excellent opportunity for the profile of Client Relationship manager.

Qualification: Bachelor's or Master's degree

Experience:5 years in the luxury sector.

Location: Kanjurmarg

Job Description:

1. Client Interaction & Lead Handling

• Handling all client inquiries promptly and professionally via calls, marketing campaigns, newspaper

inserts, advertisements, references, or other channels.

• Validate client information per internal criteria and record accurately in the CRM.

• Ensure no client calls go unanswered; promptly return any missed calls.

2. Appointment Scheduling & Coordination

• Schedule and confirm client appointments for experience center visits.

• Serve as the first point of contact during visits; welcome, brief, and ensure clients are comfortable.

• Follow up with clients post-visit and reschedule appointments as needed, keeping internal teams

informed.

3. Internal Liaison & Communication

• Act as the bridge between clients and the Sales/Design teams to capture initial requirements.

• Coordinate meetings, handovers, and follow-ups post-initial discussions.

• Communicate client preferences, special requests, or reschedules proactively to internal teams.

4. Experience Center & Premium Service

• Conduct guided tours of the experience center when required.

• Maintain a luxurious and welcoming environment reflecting the brand’s high standards.

• Document client feedback and insights to improve services and offerings.

5. Data Management & Reporting

• Maintain structured and up-to-date records of all client interactions, appointments, and visits.

• Prepare daily or weekly reports on client interactions, appointments, and follow-ups for internal review.

6. Events & Marketing Collaboration

• Assist in organizing exclusive events, client days, or photoshoots, ensuring flawless execution.

• Collaborate with Marketing to provide insights on lead quality and client interaction trends.

7. Workplace Experience & Operations

• Manage client areas, ensuring smooth operations and premium service delivery.

• Maintain the experience centre ambiance, décor, housekeeping, and overall environment to luxury

standards with the help of the admin Supervisor.

• Coordinate with vendors, service providers, and facility teams to ensure seamless operations, with the help of the admin Supervisor.

• Support HR and leadership in planning internal events and initiatives.

If Interested Kindly Call Me on:8898826463 or mail me on:sbs.hranchal@gmail.com

Job Type: Full-time

Pay: ₹50,000.00 - ₹80,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8898826463