Customer Relationship Manager (CRM)

Job Title: Customer Relationship Manager (CRM)

Location: Noida, Sector 11

Job Type: Full-Time

About Digital Dhanu Private Limited:

Digital Dhanu Private Limited is a global digital marketing agency based in Noida, Sector 11. Our services include website development, GMB SEO, lead generation, Google Ads, Meta Ads, WhatsApp marketing, Digital Ecosystem creation, and training for GMB and Google Ads. We are committed to helping businesses grow by delivering tailored digital solutions with impactful results.

Job Description:

We are seeking a Customer Relationship Manager (CRM) to enhance client relationships by efficiently managing customer queries with support from our internal technical team. The CRM will serve as the primary point of contact for clients, ensuring timely responses and effective solutions. This role is vital to maintaining client satisfaction and supporting clients in achieving their digital marketing goals. We welcome both experienced candidates and freshers who are eager to learn and grow in a dynamic environment.

Key Responsibilities:

· Act as the main point of contact for customer inquiries and support needs.

· Work with the internal technical team to resolve client issues promptly and efficiently.

· Track and manage customer interactions, ensuring timely follow-ups.

· Maintain accurate records of client interactions and feedback.

· Identify ways to improve client satisfaction and overall service quality.

· Provide client feedback to the technical and management teams for continuous improvement.

· Build and maintain positive client relationships to foster long-term satisfaction.

Qualifications:

· Bachelor’s degree in Business, Marketing, or a related field.

· Strong communication and interpersonal skills for effective client interaction.

· Excellent problem-solving skills and a customer-oriented approach.

· Ability to prioritize tasks and manage multiple client accounts.

· Excellent English speaking to deal with high-value clients

Preferred Qualifications:

· Experience or knowledge in digital marketing or tech-focused customer service.

· Familiarity with digital marketing services such as SEO, Ads management, and web development.

What We Offer:

· Competitive salary with performance-based incentives.

· Training and growth opportunities for freshers and experienced professionals alike.

· A collaborative and supportive work environment.

How to Apply:

Please submit your resume and a cover letter detailing your interest in customer relationship management and relevant skills.

HR@Digitaldhanu.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹25,000.00 per month

Benefits:

• Internet reimbursement
• Provident Fund

Work Location: In person

Speak with the employer
+91 9220772228