Customer Relationship Manager (CRM)

Role Overview: As a Customer Relationship Management (CRM) professional, your primary responsibility will involve handling customer queries, complaints, and service requests in a prompt and efficient manner. You will be expected to provide accurate information regarding services, reports, and processes, ensuring high-quality customer interactions as per company standards. Additionally, you will act as the first point of contact for customer concerns, escalate issues when necessary, and maintain customer data accurately. Key Responsibilities: - Handle customer queries, complaints, and service requests promptly. - Provide accurate information regarding services, reports, and processes. - Follow up with customers for feedback, reports, and service closure. - Act as the first point of contact for customer concerns and escalate when required. - Maintain customer data, call logs, and follow-up details accurately. - Ensure high-quality customer interactions as per company standards. - Identify recurring customer issues and inform seniors for improvement actions. - Coordinate with internal departments (lab, operations, billing) for quick resolution. Qualifications Required: - Minimum Qualification: 10th / 12th / Graduate (preferred) - Experience: 1-3 years in Reception / Customer Care / CRM role - Experience in Healthcare / Diagnostic / Service industry is an advantage Please note that this is a full-time position requiring in-person work at the specified location. Role Overview: As a Customer Relationship Management (CRM) professional, your primary responsibility will involve handling customer queries, complaints, and service requests in a prompt and efficient manner. You will be expected to provide accurate information regarding services, reports, and processes, ensuring high-quality customer interactions as per company standards. Additionally, you will act as the first point of contact for customer concerns, escalate issues when necessary, and maintain customer data accurately. Key Responsibilities: - Handle customer queries, complaints, and service requests promptly. - Provide accurate information regarding services, reports, and processes. - Follow up with customers for feedback, reports, and service closure. - Act as the first point of contact for customer concerns and escalate when required. - Maintain customer data, call logs, and follow-up details accurately. - Ensure high-quality customer interactions as per company standards. - Identify recurring customer issues and inform seniors for improvement actions. - Coordinate with internal departments (lab, operations, billing) for quick resolution. Qualifications Required: - Minimum Qualification: 10th / 12th / Graduate (preferred) - Experience: 1-3 years in Reception / Customer Care / CRM role - Experience in Healthcare / Diagnostic / Service industry is an advantage Please note that this is a full-time position requiring in-person work at the specified location.