Customer Relationship Manager (CRM)

Job Description

Position: CRM Executive – Multilingual

Company: Sky Gold & Diamond Ltd.
Industry: Jewellery (B2B)
Job Type: Full-Time

Job Summary

Sky Gold & Diamond Ltd. is seeking a CRM Executive fluent in South Indian languages (Tamil, Telugu, Kannada, Malayalam) to manage and strengthen relationships with B2B clients. The role focuses on customer engagement, order coordination, and post-sales support to ensure high client satisfaction.

Key Responsibilities

• Handle B2B client communication through calls, emails, and WhatsApp
• Coordinate with sales, production, and logistics teams for order processing
• Maintain and update customer data in CRM systems
• Resolve customer queries, complaints, and follow-ups professionally
• Support sales team in order confirmations, dispatch updates, and collections
• Build long-term relationships with regional clients
• Ensure timely feedback and customer satisfaction
• Prepare basic reports on customer interactions and order status

Language Requirements

• Mandatory proficiency in any one or more of the following:
• Tamil
• Telugu
• Kannada
• Malayalam
• English & Hindi knowledge preferred

Candidate Profile

• Any Graduate (Commerce / Business preferred)
• 1–5 years of experience in CRM / Customer Support / Sales Coordination
• Jewellery industry experience preferred
• Strong communication and interpersonal skills
• Proficient in MS Excel, email communication, and CRM software
• Customer-focused with problem-solving abilities

Key Skills

• Customer Relationship Management (CRM)
• Multilingual Communication
• B2B Client Handling
• Order Coordination
• Follow-up & Negotiation
• Data Management
• Team Coordination

Interested Candidates kindly call or Mail me on +91 93215 13841 & hr@skygold.co.in

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Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person