Customer Relationship Manager (CRM)

Job Title: Customer Relationship Manager (Female Candidates Only)

Experience: 5+ Years
Education: Postgraduate (PG) or B.E. (Engineering)
Location: Madurai
Department: Customer Relations / Client Success / Sales

Company Overview:

We are a growing organization focused on delivering top-tier solutions and services to our clients. As part of our expansion, we are seeking a female Customer Relationship Manager with strong communication, client-handling skills, and a technical or business background to join our team and drive customer satisfaction and engagement.

Job Summary:

The Customer Relationship Manager will be responsible for managing key client relationships, ensuring high levels of customer satisfaction, and identifying opportunities for account growth. This role requires excellent interpersonal skills, a problem-solving attitude, and a strong ability to understand client needs and align them with company solutions.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring seamless communication and support.
• Build and nurture long-term relationships with customers to promote loyalty and retention.
• Understand client needs, pain points, and goals to offer tailored solutions.
• Coordinate with internal teams (Sales, Product, Support) to deliver customer-focused outcomes.
• Manage onboarding, training, and implementation processes for new clients.
• Track customer satisfaction metrics and proactively address concerns or complaints.
• Identify upsell and cross-sell opportunities and work with the sales team to capitalize on them.
• Maintain accurate records of customer interactions and service issues using CRM tools.
• Conduct regular client meetings and business reviews.

Candidate Requirements:

• Education: Postgraduate (MBA, M.Com, etc.) or B.E. degree from a recognized institution.
• Gender: Female candidates only (as part of our diversity and inclusion initiative).
• Experience: Minimum of 5 years in customer relationship management, account handling, or client servicing.
• Strong communication and presentation skills.
• Excellent interpersonal and problem-solving abilities.
• Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot).
• Ability to multitask and manage client accounts in a fast-paced environment.

Preferred Skills:

• Experience in [insert preferred industry if any – e.g., IT services, SaaS, Research].
• Knowledge of project coordination or basic technical understanding (especially for BE graduates).
• Ability to work independently while collaborating with cross-functional teams.

What We Offer:

• Competitive salary package.
• Supportive work culture with a focus on diversity and inclusion.
• Opportunities for leadership development and growth.
• Work-life balance and flexible working environment.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person