Customer Relationship Manager

Purpose/Objective

The Customer Relationship Manager (CRM) plays a crucial role in the Real Estate industry at Adani, located in Mumbai. As a CRM with 10 years of experience, you will be responsible for managing client interactions, building and maintaining relationships, and ensuring customer satisfaction to drive business growth and retention.

Key Responsibilities of Role

- Develop and implement strategies to enhance customer experience and satisfaction. - Manage and resolve customer complaints and issues to ensure customer retention. - Conduct regular customer interactions to understand their needs and preferences. - Maintain updated knowledge of the real estate market trends and competitors. - Prepare reports on customer feedback, satisfaction, and recommendations for management review. - Organize customer events and engagement activities to strengthen relationships. - Utilize CRM software to effectively manage customer interactions and data. - Stay updated on company products, services, and offerings to provide accurate information to customers. - Ensure compliance with company policies and procedures in all customer interactions.

Technical Competencies

Proficiency in CRM software and tools.,Knowledge of real estate industry trends and practices.,Strong understanding of customer relationship management principles.

Qualifications and Experience

- Bachelor's degree in Business Administration, Marketing, or related field. - Minimum 10 years of experience in Customer Relationship Management within the Real Estate industry. - Demonstrated track record of successfully managing client relationships and driving customer satisfaction. - Experience in handling customer queries, resolving complaints, and providing solutions in a timely manner.