Customer Relationship Management Specialist

📌 Job Description – CRM Executive (Real Estate)

Company:

Location:

Position:

About the Role

CRM Executive

Key Responsibilities

• Manage customer database and maintain accurate records.
• Handle after-sales support including client queries, complaints, and service requests.
• Track and update payment status (received/pending).
• Generate and analyze reports on customer interactions and service performance.
• Coordinate with sales, accounts, and service teams for smooth operations.
• Ensure high levels of customer satisfaction and retention.

Requirements

• Graduate/Postgraduate with

  4–5 years of proven experience in CRM (real estate preferred)

  .
• Strong knowledge of CRM software (Salesforce, Zoho, HubSpot, or similar).
• Excellent communication & interpersonal skills.
• Ability to multitask and manage client relationships effectively.
• Strong problem-solving and customer service orientation.

Why Join Us?

• Opportunity to work with a leading real estate brand in Gurgaon.
• Direct client interaction and end-to-end CRM ownership.
• Competitive salary with growth opportunities.

How to Apply:

neharawat@optushousing.com

9599635803

short version (3–4 lines)