Customer Relationship Management Specialist

Position:

Salary Range:

Location:

Responsibilities

• Ensure all client leads and requirements after order placement are fulfilled.
• Provide excellent after-sales service to ensure client satisfaction.
• Collect genuine feedback from clients regularly to improve service quality.
• Manage client servicing from order confirmation through to payment collection.
• Address and resolve client queries, concerns, and issues promptly.
• Provide accurate information and guidance to clients regarding company products and services.
• Act as a primary point of contact for complaints, escalating issues to relevant departments when necessary.
• Proactively understand client needs and ensure timely resolution in every possible manner.

Key Skills Required

• Polite and professional disposition with client-first attitude.
• Strong follow-up skills with persistence in ensuring task completion.
• Confident communication skills – both verbal and written – with clients and colleagues.
• Ability to assess situations quickly and respond appropriately.
• Proactive problem-solving approach with accountability.
• Good knowledge of the company’s products/services.
• Availability and responsiveness on calls at all times during working hours.