Customer Relationship Management Specialist

You will play a crucial role in enhancing daily living through innovative and ergonomic solutions at Frido. Our mission is to empower individuals to walk, sit, and sleep better by designing cutting-edge products that promote comfort and well-being. Fueled by a passion for innovation, we are dedicated to providing people with the freedom to do more and transform everyday struggles into freedom and joy. As a CRM Specialist in our Inside Sales team, you will be detail-oriented and proactive, with a focus on managing LeadSquared CRM. Your responsibilities will include day-to-day operations such as user setup, data management, and workflow configuration. Additionally, you will design and implement automation rules to enhance lead flow, follow-ups, and team productivity. Creating and maintaining dashboards and reports to track performance and lead conversion will be essential to ensure data accuracy, cleanliness, and CRM usability for the inside sales team. Collaboration with the sales team to optimize CRM usage and align processes with business needs will also be a key aspect of your role. Providing basic user training and support for CRM-related queries will round out your responsibilities. To excel in this role, you should have a minimum of 3 years of experience in CRM operations and automation, with mandatory hands-on experience in LeadSquared CRM. A strong understanding of sales funnels and lead management workflows is crucial, along with the ability to create reports, automate tasks, and manage CRM integrations. Excellent problem-solving and communication skills are essential, along with a detail-oriented approach and strong data handling and organizational abilities. Join us at Frido and be part of our mission to give individuals the freedom to live life their way, by contributing to the advancement of innovative solutions that make daily living more comfortable and enjoyable.,