Customer Relationship Management Specialist

As a Customer Relationship Management Specialist at our company, you will be responsible for managing and analyzing customer interactions, organizing client data using CRM tools, identifying opportunities to enhance customer satisfaction, and contributing to sales and customer retention strategies. Your role will also involve collaborating with various teams to implement CRM initiatives and addressing customer queries professionally. Key Responsibilities: - Manage and analyze customer interactions - Organize client data using CRM tools - Identify opportunities to improve customer satisfaction - Assist in driving sales and customer retention strategies - Collaborate across teams to implement CRM initiatives - Address customer queries or concerns professionally Qualifications: - Strong knowledge of Customer Relationship Management (CRM) software, data management, and reporting tools - Experience in customer support, issue resolution, and relationship-building - Proven ability to analyze customer data and implement strategies for improving customer satisfaction and retention - Strong organizational skills, attention to detail, and proficiency in project planning - Excellent communication skills, both verbal and written - Bachelor's degree in Business, Marketing, or a related field - Prior experience in manufacturing or a related industry is an advantage As a Customer Relationship Management Specialist at our company, you will be responsible for managing and analyzing customer interactions, organizing client data using CRM tools, identifying opportunities to enhance customer satisfaction, and contributing to sales and customer retention strategies. Your role will also involve collaborating with various teams to implement CRM initiatives and addressing customer queries professionally. Key Responsibilities: - Manage and analyze customer interactions - Organize client data using CRM tools - Identify opportunities to improve customer satisfaction - Assist in driving sales and customer retention strategies - Collaborate across teams to implement CRM initiatives - Address customer queries or concerns professionally Qualifications: - Strong knowledge of Customer Relationship Management (CRM) software, data management, and reporting tools - Experience in customer support, issue resolution, and relationship-building - Proven ability to analyze customer data and implement strategies for improving customer satisfaction and retention - Strong organizational skills, attention to detail, and proficiency in project planning - Excellent communication skills, both verbal and written - Bachelor's degree in Business, Marketing, or a related field - Prior experience in manufacturing or a related industry is an advantage