Customer Relationship Management Specialist

Aliens Group

Location

Mode

Work timings

Website

Roles and Responsibilities:

• Monitoring relationships with existing customers and providing an effective sales funnel.
• Optimizing existing customer database to reach out to prospective customers in future.
• Developing innovative and novel techniques of attracting and onboarding new sets of customers.
• Ensuring timely collections from existing as well as new customers.
• Executing low hanging collections.
• Providing assistance in flat shifts, loan shifts to the customers.
• Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm onboarding experience.
• Ensuring hassle free cancellations across board and products by assisting the customers in a time bound manner.
• Expanding outreach to customers by successfully executing cross-selling initiatives- loyalty programs, up-selling, cross-selling etc.

Specifically, the candidate should have:

• Excellent academic record with 80% or more in at least one board examination or higher.

• Undergraduate and Post-graduate (if applicable) from NIRF ranked campus.

• Excellent communication, presentation and negotiation skills.

• Understanding of Collections/sales channel/ real estate/ products etc.