Customer Relationship Management Manager

3 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Greetings from Infinity Education!!


Customer Relationship Manager (Senior Role)


𝐃𝐞𝐬𝐢𝐠𝐧𝐚𝐭𝐢𝐨𝐧: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐒𝐞𝐧𝐢𝐨𝐫 𝐏𝐫𝐨𝐟𝐢𝐥𝐞)

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 𝐌𝐢𝐧𝐢𝐦𝐮𝐦 3+ 𝐘𝐞𝐚𝐫𝐬 (𝐒𝐚𝐥𝐞𝐬 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 + 𝐂𝐑𝐌 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠)

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐒𝐞𝐜𝐭𝐨𝐫 65, 𝐆𝐮𝐫𝐮𝐠𝐫𝐚𝐦

Industry: Edtech


CRM department

You will act as a key contributor in driving student satisfaction, improving retention, and guiding your team to deliver exceptional service.


Key Responsibilities:

  • Manage the

    CRM department

    and guide team members in achieving support and sales-related goals.
  • Handle customer relationship activities, ensuring timely follow-ups, problem resolution, and a smooth student journey.
  • Oversee

    re-registrations

    , reference pulling, and related sales-driven activities.
  • Provide high-quality support through calls, emails, and CRM tools.
  • Resolve student issues, answer program-related questions, and ensure accurate documentation.
  • Collaborate with internal teams to improve process workflows and enhance student experience.
  • Analyze CRM data to monitor team performance and implement action plans where required.
  • Maintain accurate records and ensure all communication standards are met.


Qualifications:

  • Minimum

    3+ years of experience

    in Sales, Customer Support, CRM handling, or EdTech operations.
  • Strong leadership skills with the ability to guide and motivate a small team.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • Hands-on experience with CRM tools/software.
  • Ability to manage pressure, multitask, and deliver consistent results.
  • Experience in EdTech or online education will be an added advantage.


What We Offer:

  • Competitive salary and growth-oriented environment.
  • Opportunity to lead and influence key CRM functions.
  • A collaborative, inclusive, and dynamic work culture.
  • The chance to make a meaningful impact in shaping learners’ careers.



Interested candidate can share their updated resume on 9634098428.

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