Customer Relationship Management Manager

Greetings from Infinity Education!!

Customer Relationship Manager (Senior Role)

𝐃𝐞𝐬𝐢𝐠𝐧𝐚𝐭𝐢𝐨𝐧: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐒𝐞𝐧𝐢𝐨𝐫 𝐏𝐫𝐨𝐟𝐢𝐥𝐞)

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 𝐌𝐢𝐧𝐢𝐦𝐮𝐦 3+ 𝐘𝐞𝐚𝐫𝐬 (𝐒𝐚𝐥𝐞𝐬 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 + 𝐂𝐑𝐌 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠)

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐒𝐞𝐜𝐭𝐨𝐫 65, 𝐆𝐮𝐫𝐮𝐠𝐫𝐚𝐦

Industry: Edtech

CRM department

You will act as a key contributor in driving student satisfaction, improving retention, and guiding your team to deliver exceptional service.

Key Responsibilities:

• Manage the

  CRM department

  and guide team members in achieving support and sales-related goals.
• Handle customer relationship activities, ensuring timely follow-ups, problem resolution, and a smooth student journey.
• Oversee

  re-registrations

  , reference pulling, and related sales-driven activities.
• Provide high-quality support through calls, emails, and CRM tools.
• Resolve student issues, answer program-related questions, and ensure accurate documentation.
• Collaborate with internal teams to improve process workflows and enhance student experience.
• Analyze CRM data to monitor team performance and implement action plans where required.
• Maintain accurate records and ensure all communication standards are met.

Qualifications:

• Minimum

  3+ years of experience

  in Sales, Customer Support, CRM handling, or EdTech operations.
• Strong leadership skills with the ability to guide and motivate a small team.
• Excellent communication, interpersonal, and problem-solving abilities.
• Hands-on experience with CRM tools/software.
• Ability to manage pressure, multitask, and deliver consistent results.
• Experience in EdTech or online education will be an added advantage.

What We Offer:

• Competitive salary and growth-oriented environment.
• Opportunity to lead and influence key CRM functions.
• A collaborative, inclusive, and dynamic work culture.
• The chance to make a meaningful impact in shaping learners’ careers.

Interested candidate can share their updated resume on 9634098428.