Customer Relationship Management Analyst

CRM Analyst – EarnKaro | CashKaro Group

Gurgaon (5 Days WFO + 1 WFH) | Full-Time | 1–3 Years Experience

Join India’s Fastest-Growing Affiliate & Rewards Platform

About EarnKaro (CashKaro Group)

Ratan Tata, Kalaari Capital, and Korea Investment Partners

CashKaro, EarnKaro, and BankKaro

Role Overview

CRM Analyst

You will interact with users via calls, emails, and chat, solve their concerns with empathy, and ensure a smooth experience to increase satisfaction and retention.

customer happiness, retention, and user trust

Key Responsibilities

Customer Interaction & Query Handling

• Respond to user queries via calls, email, and chat in a professional, timely manner
• Understand user problems and provide clear, actionable solutions
• Ensure every interaction reflects EarnKaro’s brand values of trust, care, and clarity

Retention & User Satisfaction

• Identify issues affecting user experience and take proactive steps to resolve them
• Convert unhappy users into satisfied, loyal customers
• Follow up on resolutions to ensure long-term satisfaction

Reporting & Insights

• Maintain detailed logs of queries, feedback, and resolutions
• Share recurring issues with internal teams and collaborate to resolve them
• Work closely with Product & Tech teams to flag system-level issues

Process Improvement

• Recommend workflow updates to improve response times and user experience
• Contribute to CRM automation, FAQ improvements, and self-help content

What We’re Looking For

• 1–3 years of experience in

  CRM, customer support, user operations, or customer success

• Excellent

  written & verbal communication

  (English + Hindi preferred)
• Strong problem-solving skills with high empathy
• Familiarity with

  CRM tools, email systems, chat portals, or ticketing tools

• Ability to multitask, stay organized, and perform in a fast-paced environment
• A proactive, user-first mindset with focus on retention & satisfaction

Why Join Us?

User-first culture focused on customer happiness

High ownership & room to grow within CRM/retention roles

Work directly with product & business teams

Collaborative, supportive, and growth-driven environment

Hybrid work flexibility + strong learning exposure