Customer Relationship Management Analyst

Role Overview: As a Senior CRM Analytics Developer with 4 to 7 years of experience, you will play a crucial role within the Platform Analytics team, supporting and enhancing Salesforce implementations for diverse clients across industries in Hyderabad. This role requires on-site presence without any hybrid or remote work option. Key Responsibilities: - Collaborate with the CRM Analytics team to analyze and address business, functional, and technical requirements and issues. - Participate in project team meetings, ensuring effective communication with various stakeholders. - Envision and design solutions using strong hands-on experience in CRM Analytics, providing meaningful insights, and taking a consultative approach with stakeholders. - Translate business requirements into well-architected solutions, optimizing the use of the CRM Analytics platform. - Develop data flows, recipes, data sets, lenses, and dashboards to facilitate quick decision-making. - Perform data integration, connecting CRM Analytics to Salesforce and external systems. - Utilize hands-on experience with JSON and Intelligence within Einstein Analytics. - Assess and troubleshoot bugs and data discrepancies within the analytics platform. Qualifications Required: - Strong hands-on experience in CRM Analytics. - Proven expertise in analytical solutions. - Strong communication skills. - Strong experience in SQL/SAQL. - Proficiency in Dataprep/Recipe building. - Knowledge of CRMA Admin and Permissions. Additional Details: Tableau experience will be a strong plus. Dashboard Templatization is an add-on. Datacloud exposure is an advantage. Knowledge of Einstein Discovery is a plus. Background in any ETL tool is an add-on. Knowledge of JavaScripting & Visual Studio is an add-on.,