Customer Relationship Executive

Role & responsibilities

Customer Relations & Client Servicing

• Greet guests warmly and assist with a professional and hospitable attitude
  
• Provide information on activities, packages, and promotions
  
• Serve as the first point of contact for guest complaints or concerns, guiding them through relevant procedures and activities
  
• Answer customer calls and resolve queries related to corporate events and birthday parties
  
• Collect visitor feedback and implement improvements to enhance customer experience
  

Operational Management

• Oversee daily operations to ensure smooth and efficient functioning of the facility
  
• Monitor customer satisfaction and ensure facility readiness at all times
  
• Manage customer bookings and reservationshandling walk-ins, calls, and online requests
  
• Coordinate scheduling for track and play zone activities
  
• Maintain accurate records of bookings and customer details
  
• Handle billing and payment processes efficiently and accurately
  

Customer Relationship & Engagement

• Build long-term client relationships through personalized and attentive service
  
• Maintain follow-up communications with regular and corporate clients
  
• Support event planning and coordination for group bookings and special occasions
  
• Promote marketing initiatives by engaging clients for reviews, referrals, and promotional activities

Preferred candidate profile

• Excellent

  communication

  and

  interpersonal

  abilities
• Strong

  customer-first

  and service-oriented mindset
• Energetic, confident, and

  presentable

  personality
• Capable of managing

  bookings

  ,

  reception duties

  , and addressing

  guest inquiries

• Effective

  problem-solving

  skills with the ability to make quick, practical decisions

• Team player

  with a strong, professional work ethic
• Prior experience in

  hospitality

  or

  customer service

  preferred