TCN Motorsports Llp

Role & responsibilities : Customer Relations & Client Servicing Greet guests warmly and assist with a professional and hospitable attitude Provide information on activities, packages, and promotions Serve as the first point of contact for guest complaints or concerns, guiding them through relevant procedures and activities Answer customer calls and resolve queries related to corporate events and birthday parties Collect visitor feedback and implement improvements to enhance customer experience Operational Management Oversee daily operations to ensure smooth and efficient functioning of the facility Monitor customer satisfaction and ensure facility readiness at all times Manage customer bookings and reservationshandling walk-ins, calls, and online requests Coordinate scheduling for track and play zone activities Maintain accurate records of bookings and customer details Handle billing and payment processes efficiently and accurately Customer Relationship & Engagement Build long-term client relationships through personalized and attentive service Maintain follow-up communications with regular and corporate clients Support event planning and coordination for group bookings and special occasions Promote marketing initiatives by engaging clients for reviews, referrals, and promotional activities Preferred candidate profile Excellent communication and interpersonal abilities Strong customer-first and service-oriented mindset Energetic, confident, and presentable personality Capable of managing bookings , reception duties , and addressing guest inquiries Effective problem-solving skills with the ability to make quick, practical decisions Team player with a strong, professional work ethic Prior experience in hospitality or customer service preferred