Customer Relationship Executive

Location: DLF Mall of India, Noida

Salary: Upto 40k

Experience required: 5+years in Luxury Apparel Store

Female candidates preferred

Key Responsibilities:

• Manage the in-store CRM system, ensuring accurate customer data collection and updating customer profiles in real-time.
• Greet and interact with customers to gather feedback and understand their preferences for personalized in-store experiences.
• Implement in-store customer retention strategies, focusing on enhancing loyalty and repeat business.
• Collaborate with the marketing team to execute in-store CRM campaigns, such as exclusive offers and loyalty programs.
• Monitor customer feedback and behavior, providing insights for in-store improvements and service enhancements.
• Educate store staff on the importance of CRM and how to effectively collect and manage customer data.
• Assist customers in-store with loyalty program enrollments, rewards redemptions, and CRM-related inquiries.
• Prepare and analyze CRM reports to track customer satisfaction, retention rates, and engagement levels.

Qualifications:

• Bachelor's degree in any field.
• years of experience in customer service, retail, or CRM management.
• Familiarity with CRM software, retail analytics tools, and customer loyalty programs.
• Excellent communication and people skills, with the ability to build strong customer relationships.
• Attention to detail and ability to multitask in a fast-paced retail environment.
• Strong problem-solving skills and a customer-first mindset.

Why Join Us?

• Competitive salary and benefits.
• Employee discounts and access to exclusive in-store offers.
• Opportunity for growth within a dynamic and customer-focused team.
• Be part of an innovative retail environment that values customer satisfaction.

Apply

Share your resume on shally@mbkb.org with subject line "Application for CRM - Noida"

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Leave encashment

Application Question(s):

• Current inhand Salary?
• Expected salary
• How soon you can join?

Work Location: In person