Customer Relationship Executive

Mothers Medica

0 - 2 years

1 Lacs

tiruchirapalli

Posted:-1 days ago| Platform:

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Skills Required

customer relationship customer care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Customer Relations Executive (CRE)

Key Responsibilities:

Serve as the primary liaison between customers and the company for order inquiries, product information, and service-related concerns.
Manage end-to-end order processing: order entry, confirmations, delivery follow-up, and after-sales support.
Provide technical and product-related support to clients (training provided if required).
Respond to inbound calls, emails, and messages in a timely and professional manner.
Coordinate with production, logistics, and quality assurance teams to ensure timely and accurate delivery.
Handle customer complaints or issues by identifying problems and offering appropriate solutions.
Maintain updated customer records and document interactions using CRM software.
Support sales teams with customer data, follow-ups, and campaign execution.
Assist with product launches, dental exhibitions, and promotional activities when required.
Maintain up-to-date knowledge of company products, services, and dental industry trends.

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