Customer Relationship Executive

About Learner Circle

Learner Circle is an edtech startup passionate about helping children discover and pursue their passions. We’ve published 300+ young authors and impacted 20,000+ learners worldwide through our creative writing, entrepreneurship, and future-ready skills programs.

Our mission is to help children become confident, well-rounded individuals through engaging learning experiences. www.learnercircle.in | wr8.ai

Role: Customer Care Executive

We are seeking empathetic, responsible, and experienced professionals to join our customer care team. As the first point of contact for parents and learners, you will play a key role in ensuring smooth communication, resolving queries, and delivering a delightful customer experience.

This role is especially ideal for women resuming their careers who bring maturity, patience, and empathy to customer interactions.

What’s in it for you?

• Be part of a mission-driven startup shaping the future of children’s learning.
• Remote-first role with flexibility and ownership.
• Opportunity to grow into customer success and operations leadership.
• A supportive culture that values women re-entering the workforce.

Key Responsibilities

• Respond promptly to parent and student queries via phone, email, and WhatsApp.
• Assist parents with program details, registrations, scheduling, and technical support.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Provide empathetic support to parents, ensuring trust and satisfaction.
• Collaborate with operations and academic teams to ensure smooth class execution.
• Follow up on leads, inquiries, and feedback to improve customer experience.
• Identify recurring issues and suggest improvements to processes and systems.

What We’re Looking For

• Experience: 1–4 years in customer support, client servicing, or similar roles.
• Communication Skills: Strong proficiency in English (spoken & written). Knowledge of Hindi/Tamil is an advantage.
• Tech Skills: Comfortable using Google Sheets, CRM tools, email, and WhatsApp.
• Personality: Empathetic, patient, problem-solving mindset, and proactive.
• Attitude: Responsible, deadline-oriented, and open to learning in a startup environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• Would you be open to working from office (Teynampet, Chennai) monthly once or twice?
• Do you have a high speed internet and a working Laptop? Yes or No.
• The shift timings would be from 2 pm to 10 pm IST. Weekly 6 days and off day would be on a weekday. Are you ok with this?
• This is a WFH opportunity, would you have a work area which is fairly free from disturbances? Yes or No.

Education:

• Bachelor's (Preferred)

Language:

• English Fluently? (Preferred)

Work Location: Remote