Customer Relationship Executive

Job Description

🚨 We're Hiring: Customer Relationship Executive 📍 Location: Gurgaon About the Role: At HUM Mobility, we are building India’s first decentralized mobility marketplace—a two-sided platform designed to solve critical business challenges for strategic rental partners, while making a wide selection of sustainable mobility solutions accessible to users. For our rental partners, HUM offers tools to enhance digital visibility, streamline customer acquisition, automate payments, and manage fleet operations efficiently. For users, we provide access to electric vehicles with transparent and competitive pricing, affordable options, and a seamless booking experience—along with essential value-added services. By bridging both sides of the ecosystem with technology, HUM is redefining how clean mobility is discovered, delivered, and scaled across India’s urban and semi-urban markets. As a Customer Relationship Executive, you’ll be the first point of contact for customers—handling enquiries, offering support, and ensuring smooth interactions on the platform. If you're passionate about electric mobility, enjoy solving problems, and want to be part of a fast-growing tech startup, this is your chance to make a meaningful impact. Roles and Responsibilities: Manage and handle prospective customer enquiries end-to-end Provide support to existing users by coordinating with internal teams and partner company SPOCs Maintain basic records of all new customer enquiries using Excel or similar tools Requirements: Strong verbal communication skills in English and Hindi Basic proficiency in Excel for data entry and record-keeping 1 to 2 years of experience in a customer-facing role (support, onboarding, or service-related) A graduate degree is mandatory Experience in electric mobility, logistics, or mobility-related sectors is a plus What We Offer: A chance to work at the intersection of technology and clean transportation An opportunity to grow with a high-potential early-stage startup A dynamic, collaborative, and impact-driven work culture 📧 Apply Now: Send your resume to support@myhum.in We’ll reach out if your profile aligns with what we’re looking for.