Customer Relationship Executive

Company: House of Fett Location: Noida Sector 6 Job Type: Full-Time Industry: Fashion & Apparel Experience Required: 1–3 Years Gender: Female Joining: Immediate Language Requirement: Must be fluent in English About House of Fett House of Fett is a contemporary Indian fashion label redefining urban glamour and style. With a strong presence across leading e-commerce platforms and its own website, House of Fett offers curated collections that fuse modern silhouettes with luxe Indian craftsmanship. Job Overview We are seeking a smart, proactive, and well-spoken Merchandiser cum E-commerce Executive to manage online sales operations and coordinate merchandising activities. The ideal candidate must have excellent communication skills, technical proficiency, and the ability to work in a fast-paced fashion environment. Key Responsibilities Manage product listings, pricing, and inventory updates on Shopify and other e-commerce portals. Communicate with customers through WhatsApp, CRM tools, and phone calls for order processing, queries, and after-sales support. Coordinate with the design and production teams for stock planning and merchandising schedules. Monitor product performance, generate reports, and suggest improvements in product presentation and promotions. Handle end-to-end e-commerce operations including order management, logistics coordination, returns, and refunds. Ensure product descriptions, size charts, and imagery are accurate and optimized for online platforms. Assist with social media coordination and campaign execution where necessary. Maintain excellent customer service standards to enhance brand loyalty and customer satisfaction. Educational Qualification Bachelor’s degree in Fashion Merchandising, Business Administration, Marketing, or a related field. Diploma in Fashion or E-commerce Management (preferred but not mandatory). Key Skills & Competencies Proficient in Shopify and other e-commerce platforms. Knowledge of CRM systems, WhatsApp for Business, and MS Office (especially Excel). Excellent communication and interpersonal skills – must be fluent in English (verbal and written). Strong organizational skills and attention to detail. Ability to handle multiple tasks and meet deadlines in a dynamic work environment. Understanding of fashion trends and online consumer behavior is a plus. Candidate Requirements Female candidates only. Must be an immediate joiner. Prior experience in a fashion brand or e-commerce setup will be an advantage. How to apply: Only candidates who possess all the above-mentioned skills and qualifications are requested to apply. If you meet the criteria, please send your updated resume via email Shivani@houseoffett.com & fill out the application form at the link https://docs.google.com/forms/d/e/1FAIpQLScG2qgGMBZZnZsD-XWuowTWHuisl26J7o7aAXFftfxKKFYELA/viewform?usp=header NOTE:-Applications from unqualified candidates will not be considered. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Day shift Morning shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): We need Female candidate with fluent english communication skills Language: Proficent English (Required) Work Location: In person Job Type: Full-time Pay: ₹16,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Hindi (Required) Work Location: In person Speak with the employer +91 9355617756