Customer Relationship Executive

Role Overview

We are seeking a dedicated and customer-focused Client Relationship Executive (Female preferred) who will be responsible for managing client interactions, ensuring timely follow-ups, and providing exceptional after-sales support. The ideal candidate should be proactive, well-spoken, and able to handle client concerns with confidence and clarity.

Key Responsibilities

• Ensure all client leads generated after order placement are addressed and followed up promptly.
• Maintain high levels of client satisfaction through consistent and effective after-sales service.
• Collect genuine feedback from clients to improve service quality.
• Manage the complete service cycle—from receiving the order to coordinating payment collection.
• Resolve client queries and concerns efficiently and professionally.
• Provide product/service information and support to participants/clients whenever required.
• Act as the first point of contact for client complaints and escalate issues to the concerned department when necessary.
• Understand client requirements in depth and ensure solutions are provided in a timely and appropriate manner.

Skills & Competencies Required

• Polite, professional, and customer-friendly attitude.
• Strong ability to perform consistent and rigorous follow-ups.
• Excellent verbal and written communication skills.
• Ability to understand client situations and respond appropriately.
• Proactive mindset with a problem-solving approach.
• Thorough understanding of company products/services (training will be provided).
• Must be responsive and available for client communication during working hours.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Experience:

• total work: 2 years (Required)

Work Location: In person