Telecaller Cum Customer relationship Executive

Job Description

Company Profile: House of Fett is a premium Indian fashion label known for its contemporary and fusion wear collections for women. Established with the aim to redefine everyday fashion, House of Fett blends global trends with Indian sensibilities. With a strong online presence and a growing retail footprint, we cater to fashion-forward women looking for style, elegance, and comfort. Our commitment to innovation, quality, and exceptional customer service is at the heart of everything we do. Job Description: We are looking for a dynamic and confident Female Telecaller / Customer Support Executive to join our team at House of Fett . The ideal candidate should possess excellent communication skills in English , a customer-first attitude , and the ability to handle queries efficiently. This is a customer-facing role, focused on improving satisfaction and engagement. Key Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Provide accurate information about products, order status, shipping, and return policies. Resolve customer issues, queries, or complaints promptly and effectively. Maintain detailed records of customer interactions in the CRM system. Follow up with customers post-purchase for feedback and support. Coordinate with internal departments (operations, logistics, etc.) to ensure timely issue resolution. Assist in managing WhatsApp, email, and chat support channels. Help in generating sales through warm calling and upselling. Ensure high levels of customer satisfaction and contribute to brand loyalty. Key Requirements: Only Female Candidates may apply. Excellent spoken and written English is a must. Good interpersonal skills and a positive attitude. Ability to multitask and handle pressure in a fast-paced environment. Prior experience in customer support, telecalling, or fashion retail (preferred but not mandatory). Proficient with basic computer and CRM tools. Immediate joiners preferred . Benefits: Competitive salary and incentives Friendly and creative work environment Opportunities for growth in the fashion industry Employee discounts on products How to Apply: Send your updated resume with the subject “Application for Customer Support Executive – House of Fett” to: On Mail ID :- Shivani@houseoffett.com or contact on +91 93556 17756 Fill these form:- https://docs.google.com/forms/d/e/1FAIpQLScG2qgGMBZZnZsD-XWuowTWHuisl26J7o7aAXFftfxKKFYELA/viewform?usp=header Note:- Apply only femal candidates . Apply only if you have fluent english communication skills Apply only if you are immediate joiner. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Language: Hindi (Required) English (Required) Work Location: In person