Customer Relations Specialist

Job Title: Customer Support Executive Company: Sonic Industries Location: Nalasopara Mumbai Job Type: Full-time Department: Customer Support / Service About Sonic Industries:Sonic Industries is a forward-thinking company known for delivering high-quality products and services across customer relationship and bdm. We are committed to providing exceptional customer experiences, and we’re looking for a Customer Support Executive who shares that passion for excellence. Job Summary:We are seeking a friendly, proactive, and detail-oriented Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, helping to resolve issues, answer inquiries, and ensure customer satisfaction. You will play a key role in maintaining the company’s reputation by delivering professional and timely support across various communication channels. Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude toward customers at all times. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Identify and escalate issues to the appropriate internal teams when necessary. Work closely with other departments (sales, technical support, logistics) to ensure customer satisfaction. Continuously learn about company products and services to provide accurate information. Suggest process improvements to enhance the customer support experience. Qualifications & Requirements:Bachelor’s degree in any discipline Proven customer support experience or experience in a client-facing role (1–3 years preferred). Excellent communication skills, both written and verbal. Ability to remain calm under pressure and handle challenging situations with patience and empathy. Strong problem-solving skills and attention to detail. Proficient in Microsoft Office and customer service software excel Ability to work independently as well as part of a team. Multilingual skills are a plus. What We Offer:Competitive salary and performance-based incentives. Health and wellness benefits. Training and professional development opportunities. Friendly and inclusive work environment. Opportunities for career growth within the company.