Customer Relations Specialist

**Role Overview:** You will be joining SHAILJA, a leading manufacturer of windows and doors in India for the past 20 years, specializing in luxury retail segment. Your role as a Customer Relationship Executive will be crucial in engaging with key customers, building and maintaining trust-based relationships, and identifying opportunities to grow the customer base. **Key Responsibilities:** - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products to drive sales. - Strategic planning with managers to enhance customer satisfaction. - Expanding the customer base through upselling and cross-selling. - Understanding individual customer needs and addressing them effectively. - Conducting business reviews using CRM programs. - Analyzing competition and strategizing accordingly. **Qualifications Required:** - A bachelor's degree in administration or a related field. - Minimum 3 years of experience in customer relationship role. - Excellent interpersonal and communication skills. - Proficiency in Microsoft applications. - Strong product knowledge. - Team player with leadership qualities. - Positive attitude focused on customer satisfaction. **Additional Details:** SHAILJA is known for its integrity and technical expertise in producing aluminum windows and doors meeting international quality standards. With a strong manufacturing facility in Ahmedabad, we are committed to providing the best products to our customers. Visit our website www.shailjaindia.com to learn more about us. Contact Information: Plot No:- 18 to 22, Indus Industrial Park, Opp:- Pharma Sez, Matoda, Sarkhej-Bavla Highway, Ahmedabad. Ph:- +91 2717 611522 Hand Phone:- +91 9979096520 / 9624137022 Join us in enhancing customer relationships and driving business growth at SHAILJA!,