Customer Relations Specialist

About SHAILJA:-

We are pleased to introduce our self “SHAILJA” as one of the leading manufacturers for “Windows and Doors” in India since last 20 years with strong foothold in luxury retail segment.

We at “SHAILJA” have been there for our customers since its commencement in providing with optimum level integrity.

We are leading producers of windows and doors made from aluminum with high technical expertise and meeting all the criteria of quality as laid by ‘International Standards’.

To know more about us please visit our website:-

Manufacturing facility:-

Plot No:- 18 to 22, Indus Industrial Park,

Opp:- Pharma Sez,

Matoda,

Sarkhej-Bavla Highway,

Ahmedabad.

Ph:- +91 2717 611522

Hand Phone:- +91 9979096520 / 9624137022

We are looking for an experienced customer relationship to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a customer relationship, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Experience: -

• minimum 5 to 7 years’ experience as a customer Relationship in related field.

Customer Relationship Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements and Skills:

• A bachelor’s degree in administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.