Customer Relations Specialist

Job Summary:

The Customer Relations Executive will be responsible for managing customer interactions, ensuring excellent service delivery, and maintaining positive long-term relationships with clients. This role involves handling inquiries, resolving issues efficiently, and ensuring overall customer satisfaction in alignment with company policies and values.

Key Responsibilities:

• Handle customer inquiries via phone, email, and in person in a professional manner.
• Resolve complaints and provide appropriate solutions within agreed timelines.
• Maintain accurate customer records and update databases as required.
• Follow up with customers to ensure resolution and satisfaction.
• Build and maintain strong client relationships to encourage repeat business.
• Coordinate with internal departments (Sales, Operations, Finance, etc.) to address customer needs.
• Prepare and maintain reports on customer interactions, feedback, and trends.
• Contribute to improving service processes and customer experience.
• Support in after-sales service and ensure timely delivery of commitments.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work under pressure.
• Positive attitude with a customer-first mindset.
• Good organizational and time-management skills.
• Proficiency in MS Office and CRM software (preferred).

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience (1–3 years) in customer service, sales support, or client relations.
• Freshers with strong communication skills may also be considered

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person