Transway Group looking for a Customer Relations Specialist to join our team. The role requires a customer-focused professional who can handle client interactions, resolve inquiries, and provide end-to-end support. You will play a key role in maintaining long-term customer relationships, ensuring service satisfaction, and coordinating with internal teams to deliver smooth operations. Key Responsibilities Act as the first point of contact for customer queries via phone, email. Maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues. Coordinate with operations, dispatch, and visibility teams and resolve service-related concerns. Provide support for account setup, documentation, and order processing. Manage escalations and ensure proactive communication with customers. Assist in onboarding new clients and providing guidance on Transway Group services. Document customer interactions and maintain accurate records in CRM systems. Gather feedback and share insights with management to enhance customer experience. Qualifications & Skills Bachelor’s degree (preferred in Business, Logistics, or related field). 2-3 years of experience in customer service, client relations, or logistics support. Strong communication skills (verbal and written) in English. Problem-solving ability with a customer-first mindset. Good knowledge of North American Trucking operations preferred. Ability to multitask and work under pressure in a fast-paced environment. Proficiency in MS Office and CRM tools.
As a Customer Relations Specialist at Transway Group, you will be a pivotal member of our team, dedicated to providing exceptional customer service. Your primary responsibility will be to address client inquiries, resolve issues, and offer comprehensive support to ensure customer satisfaction. By maintaining strong relationships with our clients, you will contribute to the seamless operation of our services. Your key responsibilities will include: - Being the initial point of contact for customer queries through phone and email. - Cultivating positive relationships with clients through timely updates and issue resolution. - Collaborating with internal teams such as operations, dispatch, and visibility to address service-related concerns. - Assisting with account setup, documentation, and order processing. - Managing escalations and maintaining proactive communication with customers. - Aiding in the onboarding process for new clients and guiding them on our services. - Documenting customer interactions and accurately recording them in CRM systems. - Collecting feedback and providing insights to management for enhancing the customer experience. To excel in this role, you should possess: - A Bachelor's degree, preferably in Business, Logistics, or a related field. - 2-3 years of experience in customer service, client relations, or logistics support. - Excellent communication skills in English, both verbal and written. - Strong problem-solving abilities and a customer-first mindset. - Knowledge of North American Trucking operations is advantageous. - The capability to multitask and thrive in a fast-paced environment. - Proficiency in MS Office and CRM tools. Join us at Transway Group and make a difference by delivering top-notch customer service and ensuring client satisfaction.,