Customer Relations Specialist (WFO Only)

Transway Group looking for a Customer Relations Specialist to join our team. The role requires a customer-focused professional who can handle client interactions, resolve inquiries, and provide end-to-end support. You will play a key role in maintaining long-term customer relationships, ensuring service satisfaction, and coordinating with internal teams to deliver smooth operations.

Key Responsibilities

• Act as the first point of contact for customer queries via phone, email.
• Maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues.
• Coordinate with operations, dispatch, and visibility teams and resolve service-related concerns.
• Provide support for account setup, documentation, and order processing.
• Manage escalations and ensure proactive communication with customers.
• Assist in onboarding new clients and providing guidance on Transway Group services.
• Document customer interactions and maintain accurate records in CRM systems.
• Gather feedback and share insights with management to enhance customer experience.

Qualifications & Skills

• Bachelor’s degree (preferred in Business, Logistics, or related field).
• 2-3 years of experience in customer service, client relations, or logistics support.
• Strong communication skills (verbal and written) in English.
• Problem-solving ability with a customer-first mindset.
• Good knowledge of North American Trucking operations preferred.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency in MS Office and CRM tools.