Customer Relations Manager

Role: Relationship Manager

Job Type: Full-time

Location: Work from Mohali - Office

About Fitelo:

Fitelo is a fast-paced Indian D2C Health-tech startup looking to hire sales talent. It is an AI-powered

online platform for weight loss and the management of chronic diseases. The company was founded

with a vision to help customers take the healthier route by eating right, staying active, and building

healthy habits. It has grown exponentially, driven by strong unit economics, and is now looking to

expand its team across multiple roles.

About the role:

We are looking for a relationship manager to build and preserve trusting relationships with our

customers. To succeed in this role, you should be an excellent communicator, able to work with sales and

marketing teams, and build rapport with customers. We also expect you to be a strategic thinker with an

analytical mind and strong problem-solving skills.

Specifically, this role will involve:

● Serving customers by providing service information and resolving service problems

● Attracting potential customers by answering service questions

● Maintaining customer records by updating clients' information

● Resolving service problems by clarifying the customer’s complaint, determining the cause of

● the problem, explaining the best solution to solve the problem, and following up to ensure

resolution

● Contributing to team effort by accomplishing related results as needed

● Gaining solid knowledge of competitors

An ideal candidate will have:

● Experience as a client relationship manager

● Knowledge of customer relationship management (CRM) practices

● Experience in sales or customer service is preferred

● Problem-solving attitude

● Excellent communication skills

● Aptitude for fostering positive relationships

● Teamwork and leadership skills

● Customer-oriented mindset

Qualifications:

● BSc/BA in Business Administration or a similar field

Job Types: Full-time, Fresher

Pay: ₹21,000.00 - ₹29,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person