Customer Relations Executive

About The Opportunity

• Act as the primary point of contact for all customer inquiries and feedback.
• Proactively manage and resolve issues, ensuring speedy and effective resolutions.
• Build and nurture strong relationships with customers to foster loyalty and repeat business.
• Coordinate with internal teams to streamline communication and resolve customer challenges.
• Collect and analyze customer feedback to identify trends and suggest service improvements.
• Maintain detailed records of customer interactions and transactions for continuous improvement.
  

Skills & Qualifications

• Must-Have: Proven experience in customer service or a customer relations role, with strong interpersonal and communication skills.
• Must-Have: Excellent problem-solving abilities and a proactive approach in resolving customer issues.
• Must-Have: Ability to thrive in an on-site, fast-paced environment, managing multiple tasks simultaneously.
• Preferred: Familiarity with CRM software and tools.
• Preferred: A bachelor's degree in Business, Communications, or a related field.
  

• Enjoy a collaborative, on-site work culture that values continuous learning and professional development.
• Access opportunities for career advancement and skill enhancement.
• Competitive salary with performance-based bonuses.