1853 Customer Queries Jobs - Page 9

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Invoice to Pay(Transactional Accounting) .

Job Title: Customer Support Executive - Equity Broking Location: Andheri (Marol) Company Overview: Choice Group, incorporated in 1992, is a financial institution which finds its legacy in solving financial problems and bridging gaps for individuals, institutions and governments. For past 31 years we are committed to help our clients achieve their financial aspirations and promote value creation for society. Job Summary: We are seeking a dedicated and proactive Customer Support Executive to join our dynamic team in the equity broking division. The ideal candidate will have a strong understanding of financial markets and excellent communication skills to assist our clients with inquiries, providing them with the highest level of service and support. Key Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries related to equity trading, account management, and market trends. - Assist clients in navigating our trading platform and clarify any operational queries they may have. - Provide timely and accurate information on equity products, services, and market updates. - Resolve client issues efficiently, escalating complex cases to the appropriate department when necessary. - Maintain updated knowledge of market developments and firm policies to provide informed support. - Collaborate with internal teams to enhance client experience and improve service delivery. - Conduct follow-ups with clients to ensure satisfaction and resolve any outstanding issues. - Document interactions in the CRM system, ensuring all records are up-to-date and accurate. Qualifications: - Bachelors degree in Finance, Business Administration, or a related field. - Previous experience in customer support, preferably in the finance or brokerage sector. - Strong understanding of equity markets, financial instruments, and trading operations. - Excellent communication and interpersonal skills. - Proficient in using customer support software and MS Office Suite. - Ability to work in a fast-paced environment and handle multiple tasks efficiently. - Detail-oriented with strong problem-solving abilities. What We Offer: - Competitive salary and performance-based incentives. - Comprehensive training and development programs. - Opportunities for career growth within the organization. - A collaborative and dynamic work environment.

Hii Jobseekers Greetings from ShiningstarsITPL! We are hiring for Customer Care Executive For Lucknow Location!!!!!! Salary: 17k ctc to 20ctc. Roles And Responsibilities: Handle inbound and outbound customer calls politely and professionally. Provide accurate product/service details to customers. Resolve queries, concerns, and complaints within timelines. Escalate unresolved issues to the relevant department. Maintain updated and accurate customer records in CRM. Follow company call scripts, procedures, and quality standards. Meet daily, weekly, and monthly performance targets. Maintain a positive attitude and ensure customer satisfaction. Keep up-to-date with product knowledge and company policies. Work in coordination with team members for smooth operations. Preferred Candidates Profile: Candidates must have fluency in English. Must be comfortable with Rotational Shifts. Interested Candidates may reach out to : 9140789127(Aliya) Thanks and Regards Aliya Executive HR ShiningstarsITPL

Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Role & responsibilities Respond to customer inquiries via phone or email - Provide accurate information regarding loan services - Address and resolve customer concerns or complaints - Collaborate with team members to ensure a seamless customer experience - Maintain thorough knowledge of loan servicing policies and procedures Preferred candidate profile Good communication and interpersonal skills - Customer-focused attitude - Ability to handle and resolve customer queries efficiently - Understanding of loan servicing processes is a plus

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HWS (Empl Helpdesk)) .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Record to Report - DOP .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Claims_Processing .

Customer Service Executive: Handle inbound calls, chats & emails Manage tickets & resolve within TAT Handle escalations with empathy Ensure CSAT & process adherence Coordinate with internal teams Email: HR@RASAYANAM.IN Flexi working Work from home House rent allowance Employee state insurance Annual bonus Performance bonus Leave encashment Provident fund Maternity leaves

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p

Designation:Customer Service - Inbound Payroll-No 1 General Insurance Co Payroll Job Location-Vashi Process-Inbound Salary-16K to 29K Net+Incentive Day Shift 5 DAYS WORKING Work From Office Call 8080126356 Trupti www.hyfly.in Required Candidate profile 1. Inbound Customer service profile 2. Explaining the customers product features & benefits. 3. Ensuring all compliance and SLA during the calls. 4. GRADUATES FRESHER AND EXP BOTH CAN APPLY

Role Description Cash transaction processing and verifications SA/CA/ Demat account opening KYC screening Account maintenance and customer instructions processing To Handle Customer Walkins and resolve their queries To handle legal correspondence within the defined timeframe To process Inward and Outward remittances within RBI framework Your key responsibilities Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits). Ensure complete resolution to all customer queries and submission of all the customer instructions with 100% accuracy. Ensure accurate checking/transmission of Inward remittances including exchange rates Ensure accurate checking/submission of account opening documents w.r.t KYC Policy. Effective service delivery by reducing customer turnaround time. Ensure NIL operational losses / compensation to customer due to any incorrect communication. Follow Complaint management procedures. Ensure correct and timely resolution of complaints. Any suspicious transaction/activity must immediately be reported to the supervising officer. Overall upkeep of desk as per clean desk policy standards. Your skills and experience At least 5-7 years of relevant experience in a bank or financial institution of repute Should Be a Post Graduate (MBA preferred) Certification in NCFM Series (Demat Operation)/ FEDAI is an added advantage

Key Responsibilities: Handle walk-in and call-based customer queries related to repairs, replacements, and product issues Create, manage and close service job sheets/tickets in the CRM Coordinate with technical team & warehouse for parts availability and TAT management Ensure clear communication of diagnosis, cost estimates, and timelines to customers Maintain excellent customer satisfaction (CSAT) and Net Promoter Scores (NPS) Build strong customer relationships and promote loyalty towards the OnePlus brand Handle escalations politely and professionally, ensuring timely resolution Generate daily/weekly MIS reports related to customer service operations Follow all SOPs and service centre compliance standards Skills & Qualifications 10+ 2 OR Graduate in any discipline 1-6 years of experience in customer service Good verbal and written communication skills Good understanding of CRM/Job Sheet handling, TAT, and customer service KPIs Pleasing personality with strong interpersonal and problem-solving skills Ability to handle pressure & manage difficult customers professionally Immediate joiners or short notice period preferred

Key Responsibilities: Handle walk-in and call-based customer queries related to repairs, replacements, and product issues Create, manage and close service job sheets/tickets in the CRM Coordinate with technical team & warehouse for parts availability and TAT management Ensure clear communication of diagnosis, cost estimates, and timelines to customers Maintain excellent customer satisfaction (CSAT) and Net Promoter Scores (NPS) Build strong customer relationships and promote loyalty towards the OnePlus brand Handle escalations politely and professionally, ensuring timely resolution Generate daily/weekly MIS reports related to customer service operations Follow all SOPs and service centre compliance standards Skills & Qualifications 10+ 2 OR Graduate in any discipline 1-6 years of experience in customer service Good verbal and written communication skills Good understanding of CRM/Job Sheet handling, TAT, and customer service KPIs Pleasing personality with strong interpersonal and problem-solving skills Ability to handle pressure & manage difficult customers professionally Immediate joiners or short notice period preferred

Chat Support Executive (Inbound) - Domestic Work from the office Location : Ambattur, Chennai Details : 1. Experience : Hindi Speaking Freshers can apply For Tamil Speaking candidates, 1 year experience is mandatory in Customer service (Voice/ Non-Voice) 2. Working days : 6 Days working, 1 rotational off 3. Salary : 21k CTC; 16,500 Take home Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as part of a team. Must be an immediate Joiner with Good communication skills. Connect with us, Call HR Satrupa: 6203099152" " Walk-in Interviews at Ambattur office only "

Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts” when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to retain products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Skills Required Minimum 1-year previous experience in a customer support role, preferably in Insurance Industry Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices and Ability to multi-task, set priorities and manage time effectively A good understanding of working with KPIs and their basic calculation. Willing to work for 6 days a week and with 9:00 AM – 6:00 PM shifts. University/college degree is required

Meeting with clients to discuss complaints and offer solutions to any problems they may be experiencing with their current service providers Documenting all activities related to each complaint for easy reference in future conversations with the customer Taking detailed notes during conversations with clients to ensure all important details are included in the case file Working with legal staff to investigate allegations of illegal activity or misconduct by company employees Coordinating with other departments such as human resources, accounting, and operations to ensure that a complaint is resolved satisfactorily Following up with customers to ensure that they are satisfied with the resolution of their complaint Resolving customer complaints quickly and efficiently with great attention to detail To oversee the Priory complaints process to include determination of whether legal advice is required on issues relating to complaints. Initiate process improvement initiatives across key customer impacting areas. Provide standardized and consistent information of complaints. Act as a centralized desk and be the SPOC for all concerns received from customers, clients, or other stakeholders To oversee the Priory complaints process to include determination of whether legal advice is required on issues relating to complaints To assist in the development and maintenance of systems for the management and administration of complaints To assist in the development and management of procedures and policies for complaints To develop and deliver education and training in relation to complaints management Day-to-day management of the team in their role of ensuring that all new complaints received centrally (via post, email, head office, telephone calls or from external bodies e.g. solicitors, regulatory bodies etc.) are assigned for investigation and response by the relevant Service Manager in an effective andtimely manner. Facilitating the monitoring and accurate recording of all complaints received, monitoring investigation/response deadlines (and reporting on same) by seeking regular updates from Service

Job Type : Full-Time Experience : 0-2 Years Shift Timing : 09 PM to 06 AM (US Shift) Working Days : 6 days Roles & Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Provide excellent customer service by resolving issues efficiently and professionally. Assist customers with product/service inquiries, troubleshooting, and account-related concerns. Maintain a high level of product knowledge to offer accurate information. Document customer interactions and escalate complex issues to the appropriate team. Ensure timely follow-ups and maintain service level agreements (SLAs). Collaborate with internal teams to improve customer satisfaction and resolve complaints. Key Skills : Strong communication skills (verbal & written). Problem-solving and active listening abilities. Ability to work in a fast-paced environment. Familiarity with CRM tools and customer service software is a plus. Patience and empathy in handling customer concerns. Multitasking and time management skills.

We are Hiring Job Title : Customer Support Executive Location : Mohali Interview Mode : Virtual/Walk-In Qualification : 12th & Above Salary : Upto 32000 Required Candidate profile Shift Timings : 9 hours(Rotational Shifts) Working Days : 5.5 days Eligibility : Good Communication Skills

HIRING ON!!! For #International customer Support Executive Campaign Type-voice/Non Voice Rotational Shifts/Rotational off 9.5 Hrs of working including 1hr of break 5.5 days working 3 Months of Paid training Salary -27k ctc-38kctc Online Interview Required Candidate profile Eligibility & Requirements: Graduate/Undergraduate both are eligible Immediate Joiners, ready to relocate Need Excellent Communication Skill in English

Hello Candidates, Tech Mahindra is hiring for Customer Service Profile for Voice Process. Location - Noida(WFO) Roles and Responsibilities Manage incoming phone calls. Identify and assess customers needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts and file documents Eligibility Excellent English communication skill is required. Graduation mandatory. Freshers & experienced both are eligible. Salary will depend on communication skills and previous experience. 5 days working with rotational shifts and off. Immediate joiners are required. Interested ones can contact HR Pragya - 9211933188/ Pratishtha - 7303342018/ HR Vidushi - 8700027438/ HR Mohini - 8448716839 or can directly come for walk in interview at below mentioned address and mention "HR Pragya" or "HR Pratishtha" or "HR Vidushi" or "HR Mohini" on top of your resume. Monday to Saturday (10AM to 3PM) Office Address - A6 Noida Sec 64, Near Sahara Chowk, Nearest metro station - Noida 62 Carry below list of documents while coming for interview. Hard copy of resume, E-Aadhar card & Pan card All education documents All experience letters

HIRING ON!!! For #International customer Support Executive Campaign Type-voice Rotational Shifts/Rotational off 9Hrs of working including 1hr of break 5 days working 3 Months of Paid training Salary -23k -35k in hand Online Interview Required Candidate profile Eligibility & Requirements: Graduate or Undergraduates Both are eligible Immediate Joiners, ready to relocate Need Excellent Communication Skill in English

CEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre Inbound CEC Officer Inbound - Retail Assets Department -Customer Experience Center Reporting -RelationshipCEC Team Leader - Inbound Position Grade-Assistant Manager Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Retail Liabilities Department- Customer Experience Center Reporting -RelationshipCEC Team Leader - Inbound Position Grade-Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy Department- Customer Experience Center Reporting -RelationshipCEC Team Leader - Inbound Position Grade-Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers