637 Customer Queries Jobs - Page 9

Job Opening: Senior Executive Language Required:-(Tamil,Telugu,Kannada,Malyalam) Salary: 26k to 29k CTC Experience Required: 0 to 1 years Work Days: 5 days Working Education: Graduation not required Fresher & Experience Both can apply Roles & Responsibilities: Handle inbound customer calls efficiently and professionally Provide accurate information and resolve customer queries Maintain a high level of customer satisfaction through effective communication Document and update customer records based on interactions Work collaboratively with team members to achieve daily targets Eligibility Criteria: Proven experience in inbound calling and customer handling is preferred Strong communication and interpersonal skills Ability to work in a fast-paced environment Freshers with good communication skills are welcome to apply Note:- Interested Candidates who knows required language can directly connect with connective person . Contact person :- Vikas Contact number:- 9889407064

Support Respond to customer inquiries regarding price, delivery time, and delivery methods. Prepare quotations using the companys Microsoft Excel template, ensuring accuracy and professionalism in English. Verify and follow up on customer payments. Handle the packing and shipment of goods. Track and monitor deliveries until completion. Contact Hyundai/Kia dealer shops to verify the usage of GIT products by checking serial numbers and quantities. Prepare quotations for update fees using Microsoft Excel, maintaining clear and professional English communication. **********EXCELLENT ENGLISH COMMUNICATION SKILL REQUIRED************ Reporting Provide data and guidance to support the Managing Director (MD). Register and maintain records in the CRM system (GIT Program). 3 months Probation period. **********EXCELLENT ENGLISH COMMUNICATION SKILL REQUIRED************

Social Media Desk - Contact Center Reporting: Reporting to Team Leader Duties and Responsibilities Provide support to relevant posts on the Customer Forums, Facebook, Twitter, and Playstore. The Social Media Agent will act as the Primary Contact for the customer. Handling Social media escalation in a timely & efficient manner to ensure customer satisfaction Handle customer Query, Request or complaints with efficient product/process knowledge, presentation & communication skills. Root Cause Analysis (wherever applicable) to be done. Share findings of the investigation with the respective authorities/relevant departments Liaising and coordinating with other departments and branches for resolution Follow-up/escalate cases where resolution pending beyond TAT. Ability to recognize when an issue is emerging and when to escalate. Maintain and adhere to Compliance guidelines and adherence Providing end to end resolution to customer escalations Should be a team player and flexible with work 27 *7 shift, including weekends & Bank Holiday, Night shift (applicable for Male Candidates) Ownership qualities - Respond to and Resolve easily complex product-related or technical issues. (Takes ownership of customers problems and issues) Awareness of Nuances in Different Social Platforms Ability to communicate with the customers through Direct messages, Tweets or on call if required. Agent must have strong soft skills and able to take initiative. Proactive. Positive attitude. Identifies and resolves customer issues using easily understood written communication. - Ability to handle unhappy customers as well as the ability to handle bad reviews/tweets, CEO escalations, Linkedin escalations when communicating it to them. Self-learner - keeping skills and knowledge up to date (Social Media trends), Internet-savvy and should have Passion for Social Media, and helping others through knowledge sharing Skills and Specifications Candidates must express interest in joining the Social Media Support Team, Experience in social media channels /supporting customers. Experience in Call, Chat, Email customer engagement at Contact Centre preferred. Good knowledge about consumer products such as savings accounts, current accounts, loans, KYC, Cards, ScanPay, and UPI. Excellent communicator- excellent oral, written and interpersonal communication skills. Ability to analyse the things by exceptional listening and analytical skills. Should have the multi-tasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards. Should necessarily have strong knowledge of customer care processes and techniques and the related sector as well. Demonstrated ability to work well in a team environment, Self-motivated and should be dedicated to provide exceptional service to the bank. Good negotiation skills with customer-oriented attitude. Experience: Good command of English (Spoken/Written). Atleast 2 -3 years of experience in Voice/ Non-Voice process, preferably in banking/ financial Industry. Qualification: Graduate in any stream Salary: Minimum: 3 Lakhs per Annum Maximum: 5 Lakhs per Annum Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

Process :- Punjab National Bank - Sales Process - Hsc/Graduate - Good communication - Salary:- 13,000 In hand + Incentive - Shift Timing:- 8 Hours Shift - Day shift - Rotational off Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754 Perks and benefits High Incentives and growth opportunities.

Designation: Phone Banking Officer (Inbound/Outbound) Payroll-Bank Payroll (Non BPo) Job Location-Vashi /Belapur/Airoli Hyderabad-Hitech City Salary-12k to 21k Day Shift Work From Office Call 7738521154 Harpreet Email- hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Candidates need to provide information about the banking products to existing customers on call Candidates Have to solved customers Query on call Graduation Must (Fresher can also apply)

EXPERIENCE: 1) Minimum 2-3 years of experience in Customer Services (Banking / NBFC sector) 2) Candidate should be well versed in Complaints Management and Regulatory complaints 3) Work Experience of handling customers complaints/requests through - Walking Customer KEY ROLES & RESPONSIBILITIES Interaction with customers through different modes of communication (Including - Walk-in Customers, Emails, and calls) to provide and process information in response to inquiries, complaints, and requests about product and services of Shriram housing Finance. Familiar with Complaints resolution process and specifically dealing with regulatory/Authority complaints Following up with internal departments like Sales, Accounts, IT & Technology, external agencies for the closure of the unresolved customer complaints & Escalations Taking ownership of customer issues and acting as their advocate with internal stakeholders Target first time resolutions, timely reply on tickets and ensure the SLA adherence Retaining existing Customers through effective means of negotiation, offering collateral if any. Maintaining MIS Being updated on new products, product features and services.

Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Handle inbound calls, queries and requests related to products and services. Provide effective resolutions and ensure customer satisfaction. Job Location - Chennai, Teynampet Required Candidate profile Qualification - Any Degree ( 2021, 2022, 2023, 2024, 2025) Mode Of Work - Work From Office Male and Female Preferred Immediate Joiners Preferable

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action. Preferred Candidate - 1. Must have experience in tele calling. 2. Candidate must have good Communication in English.

Job Summary:We are looking for friendly and confident Telecallers to join our team. Your job will be to make calls to potential customers, explain our services, answer their questions, and help generate leads or sales. You will also handle customer queries and keep records of calls. Key Responsibilities:- Make outgoing calls to customers and explain our services.- Answer incoming calls and provide information.- Keep a record of customer details and follow up with them.- Understand customer needs and suggest suitable services.- Maintain a positive and helpful attitude at all times.- Meet daily or weekly calling targets.- Work as part of a team to achieve company goals. Requirements:- Good communication skills in [mention languages, e.g., English, Hindi, etc.].- Basic computer knowledge to manage call records.- Positive attitude and good listening skills.- Ability to work under pressure and meet targets.- Prior experience in telecalling or customer service is a plus, but not required. Benefits:Training will be provided.Incentives and bonuses for good performance.Friendly and supportive work environment.Opportunity to grow in your career. Test yourself and see if you are a right fit for this job. Your scores will not be shared with the recruiter.

Job description Job Title: Assistant Manager After Sales Service Location: Mohali Salary: Up to 32,000 per month Notice Period: 0 to 15 days Experience Required: Minimum 3-7 years in after-sales service or related roles Key Responsibilities : Lead and manage the after-sales service team to ensure smooth day-to-day operations. Ensure all customer complaints and service requests are resolved within the defined timelines. Coordinate with internal departments and service partners to provide efficient and timely support. Monitor service metrics and customer satisfaction, taking corrective actions when needed. Train and guide team members for continuous performance improvement. Maintain accurate records of complaints, resolutions, and service history. Prepare service reports and update management at regular intervals. Requirements: Proven experience in after-sales service or customer support roles. Strong team management and leadership abilities. Excellent communication and interpersonal skills. Customer-oriented mindset with a proactive approach. Ability to work under pressure and manage multiple tasks efficiently. Knowledge of CRM tools or service management software is a plus. Interested candidates can share their CVs at kashish@jaljoy.com or can Whatsapp at 7743004520 Job Types: Full-time, Permanent Pay: 25,000.00 - 32,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

We are looking for highly skilled and efficient Chat Process Executives to join our customer support team. This role demands swift and accurate resolution of customer queries with a target of closing tickets within 2 minutes. Required Candidate profile At least 1-2 yrs of exp in a chat support role focused on quick resolution. Proficiency in using chat software and CRM tools. Strong command of written English Qualification -Min Graduate

Monitor and manage leads generated via digital platforms Allocate leads to Dealer Sales Executives (DSEs) based on criteria like location, availability, and specialization. Ensure timely follow-up and status updates on all leads as per SLA

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.

Job description POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure Displays accountability and ownership in customer interactions Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ® Strong time management abilities ® Flexible in learning and cross-skilling across processes ® Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA : (Prerequisite) ® Graduating in any stream is a mandate ® 100% WFO ® Minimum 1 year customer support role (exp working on escalation desk would be a plus) ® Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ® Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) Interviews - By FK assessor + Operations *Versant B1 is equivalent to Versant 4 and the score ranges from 47-57Role & responsibilities

Hi , We have the below opening with one of our prestigious US based Client Experience: 1.5 + Years Position: Permanent Location: Bangalore Shift: Night Shift only - 7:00 PM to 4:00 AM or 9:00 PM to 6:00 AM Cab facility Doorstep pick-up & drop Shift allowances Free dinner buffet Required Skill set Excellent Communication- Must International experience - Must Customer service Experience- Must If you are interested and willing to explore opportunity, Please share your CV to vivitha.d@randstad.in

Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for International Technical Support Engineer - Voice process. You profile is shortlisted from Naukri for Technical Support Engineer - Voice process. role with Movate Experience- We are looking for Min 1 to 6 years experience with excellent communication skills . Designation - Technical support Engineer. Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Interested candidates can drop your resume to this number or email your resume.Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Roles and Responsibilities Looking for candidates with excellent communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be excellent in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Voice experience is preferred. Networking Experience with International Voice is mandatory. Essential Functions: Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Perks and Benefits Salary - 3lpa to 5.5lpa (based on experience) Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break) Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office) Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005 Language: Excellent in English is mandatory Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund Schedule: Night shift (rotational) Contact : Interested candidates can drop your resume to this number or email your resume.Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Desired Candidate Profile 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc. . Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.

Job Summary: Order Management Specialist is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. Essential Duties & Resp.: Guide the team for the timely completion of test request. Administers project assignments and follow ups. Provides leadership and direction to direct reports to ensure priorities and overall business objectives are accomplished on time and at minimal cost. Provides project management for analytical projects from within the organization. Perform the routine and experimental analytical methods and protocols in an accurate and reproducible manner. Contributes ideas to members of a group formed to resolve analytical problems. Sets priorities for analytical projects to help bring them to completion in a timely fashion. Work closely with scientists for new equipment/ method development and plan accordingly. Directs the work to junior staff assigned to them. Observes applicable Safety, Health, and Environmental rules and guidelines. Uses appropriate personal protective equipment. Ensures safe operating procedures are in place and up-to-date for all process equipment. Coordinates training for new employees and cross training for existing employees. Work closely with the team for training need and facilitate them for the training. Ensures safety including conducting regular meetings and area safety reviews. Other projects/duties as assigned. Desired Candidate Profile: Good command on email communication & working on computer Good Communication Skills Hands on MS-Office Languages: Hindi, English, Marathi- (Fluency on English) Education and Experience: Bachelors in any Discipline. Professional work experience more than 3 years for similar role. Candidates who has worked for manufacturing company Candidates from Polymer, Pigments and chemical industry is preferred. Physical Demands: The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Requires standing and sitting for prolonged periods of time, talking and listening. Must be able to walk and use hands. Typical work is in an office environment where the noise level is low to moderate. EH&S Requirements: Avient integrates EH&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EH&S requirements. Additionally, employees and management are responsible for reporting all EH&S incidents immediately to ensure we keep EH&S a priority within the organization. Security includes physical security and cyber security. • Typical work is in an office environment where the noise level is low to moderate.

Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role & responsibilities: Understand customer needs and promote products or service effectively. Meet KPIs Handle customer inquiries and provide product information. Receive, document and track customer complaints via phone, email and any other source Investigate and analyze complaints to understand the root cause and identify potential solutions Communicate with customers to empathetically understand their concerns and provide appropriate solutions Liaise with internal team and partners to resolve customer complaints and ensure timely resolution Maintain accurate records of complaints and their resolution for reporting and analysis purposes Identify trends in complaints and provide feedback to relevant departments to improve products or services Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction Collaborate with other team members to ensure a consistent and high-quality customer experience 24/7 shifts. Preferred qualification: Graduates can apply. Fresher & Experience both can apply Requirements: Strong communication and interpersonal skills. Ability to work in flexible environment. Excellent Communication Good problem-solving and analytical abilities About the Process: 6 days working. Day shifts for girls Perks and benefits: Comprehensive Training and Ongoing development opportunities. Career advancement and growth within the company. Supportive and collaborative work environment. How to Apply: Please send your resume on number mentioned below: 8826856803 Regards, Brinda HR

Hi, We have a below opening. Please reply if Interseted. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Assist customers in troubleshooting issues with products or services and provide appropriate solutions. Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction. Record all customer interactions in the system, ensuring accurate and up-to-date information. Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support. Offer product or service recommendations to customers based on their needs and inquiries. Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. Participate in training sessions to improve customer service skills and product knowledge. Assist in maintaining knowledge base articles or customer service documentation for future reference. Key Requirements: Education: Bachelors degree preferred. Experience: 3 months+ year in customer service, customer support/Tech support or a similar role (internships or voluntary experience is considered). Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-first mindset. Ability to remain calm and effective in stressful or challenging situations. Basic proficiency in using customer service software, MS Office, or CRM tools. Strong attention to detail and organization. Positive attitude and willingness to learn. Personality: Friendly and approachable demeanor. Ability to work effectively both independently and in a team. Enthusiasm for providing excellent customer service.

"Hiring for Customer Support & Sales || Voice Process" Required: Min. 1 Year' Experience into Customer Support or Sales Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 26k + 40k/month Incentives 6 Days Working; 1 day rotational off Day Shifts Contact: Kamya: 9084148502

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mahek :- 7559401618 Perks and benefits High Incentives and growth opportunities.