3581 Customer Queries Jobs - Page 9

As a Customer Service Representative, you will be responsible for managing customer queries and complaints while ensuring a positive and professional customer service experience. Your primary tasks will include responding to inquiries, resolving complaints, processing orders, and maintaining customer records. To succeed in this role, you should possess excellent communication skills, the ability to remain calm under pressure, and experience in customer support. Key Responsibilities: - Maintaining a positive, empathetic, and professional attitude towards customers. - Responding promptly to customer inquiries through various communication channels. - Acknowledging and resolving customer compla...

As a Fraud Prevention Analyst, you will be responsible for client service and operational execution tasks related to controlling risk and enhancing controls in accordance with rules and regulations. Your role will involve following well-defined procedures, making judgments based on practice and previous experience. Key Responsibilities: - Deal with customer queries and ensure appropriate resolution to manage customer experience and NPS (Net Promoter Score) - Process transactions according to approved processes, international regulations, and pre-agreed service levels with speed and accuracy - Handle customer requests using defined scripts and processes, adhering to Service Level Agreements s...

As a passionate and experienced Senior Holidays Expert, you will play a crucial role in designing and selling customized domestic & international holiday packages based on client preferences. Your responsibilities will include coordinating with hotels, airlines, and local tour operators to create seamless travel itineraries. You will handle customer queries, provide expert travel advice, and ensure exceptional customer satisfaction. Additionally, you will maintain relationships with existing clients, develop new leads to increase sales, and keep up to date with the latest travel trends and industry developments. Managing end-to-end travel arrangements, ensuring cost-effective pricing, and as...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting all necessary information, updating availability in the RAVE system, recording and tracking queries, following standard processes, resolving client queries as per SLAs, accessing internal knowledge bases, learning product details, analyzing call logs, maintaining self-help documents, identifying and escalating serious client issues, ensuring legal compliance, deliverin...

As a Customer Service Representative, you will be responsible for analyzing and solving customer queries through calls. You will assist in the execution and implementation of process improvements in the CRM team in consultation with the Team Lead. Your main focus will be on improving the Customer Experience with the Client Services by ensuring that all customer issues are attended to promptly and resolved immediately. It is essential to adhere strictly to all Company Policies and procedures, code of conduct, and regulatory guidelines while servicing customers. Your key responsibilities will include: - Providing splendid customer service to customers in a friendly and courteous manner at all ...

As a Customer & Operations Associate at our well-established electronics and furniture store in Erode and surrounding areas, your role will involve the following responsibilities: - Assisting with customer support both in-store and online - Managing product display and ensuring stock maintenance - Coordinating local deliveries efficiently - Handling online orders and addressing customer queries promptly - Tracking leads and supporting basic marketing tasks (optional: video editing/poster design) Qualifications required for this position include: - Open to all genders, ages 18-35 - No formal education requirement; however, basic skills are preferred - Friendly, responsible, and eager to learn...

HELLO JOBSEEKERS GREETING FROM SHINING STARS ITPL HUGE OPENING FOR FRESHER & EXPERIENCED CANDIDATES TO BUILD THEIR CAREER IN A REPUTED COMPANY : ROLE & RESPONSIBILITY : 1. Respond to Customer Inquiries: Answer customer queries via phone, email, and chat, providing accurate and timely solutions. 2. Issue Resolution: Troubleshoot and resolve customer complaints and issues efficiently. 3. Product Knowledge: Stay updated on product features and benefits to provide informed guidance. 4. Customer Relationship Management: Build strong relationships through excellent communication and personalized service. 5. Documentation and Record-Keeping: Maintain accurate records of customer interactions in CRM...

Role & responsibilities Processing of Application for the Walkin applicants for the passport application. Verification and Processing of applications Handling the queries and processing of the applications like taking their photo and fingerprints as a part of the application process. Selection Criteria for the role of Citizen Service Executive Minimum qualification for the PSK operator shall be a full time Graduate degree from a Government recognized university with at least 2 years of data processing experience. The PSK operators should be fluent in English, Hindi and local language of respective state where PSK is situated. Should have a certificate from any recognized computer institute s...

Hi Jobseekers, We are hiring for multipal BPO process for Noida location for one of the multinational BPO. Please go through the job description - Job Title: Non-Voice Process Executive Location: Noida, Uttar Pradesh Job Type: Full-Time Experience Required: 0 to 5 years (Freshers and Experienced candidates welcome) Salary Details: Upto 2.5 LPA - 4 LPA (based on experience and performance in interview) Roles and Responsibilities: Process and respond to customer queries through email or chat support. Perform accurate data entry and documentation tasks. Maintain confidentiality and integrity of customer data. Follow standard operating procedures and quality guidelines. Work collaboratively with...

Key Responsibilities Assist customers with flight, train, and bus bookings through GDS / online reservation systems Handle ticket issuance, reissuance, cancellations, and refunds Provide customers with fare information, routes, schedules, and travel options Maintain accurate records of bookings and transactions Resolve customer queries via phone, email, or in-person Ensure high customer satisfaction through professional service Coordinate with airlines, travel partners, and internal teams

Responsibilities: Engage with transport industry professionals via calls to introduce our EMT Transport app, explaining its benefits and features. Conduct feedback calls to gather user insights and document customer queries. HR-8956327290

Key Responsibilities: Identify and target potential clients in the Aerospace & Defense sectors for PCBA Lead the end-to-end sales cycle from lead generation, proposal development, to contract negotiation and closure Build & maintain long-term relationships with key stakeholders in A&D companies (DPSUs, OEMs, & Tier 1 suppliers) Work with internal teams (Engineering, Production, and Quality Assurance) to drive RFP responses and solve customer queries Role & responsibilities New Business Development: Identify and target potential clients in the Aerospace & Defense, Industrial sectors for PCBA services Initiate conversations with key OEMs/ tier1s for electronics supply (across Aerospace & Defen...

Role & responsibilities It is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, It offers a comprehensive range of services to simplify their life and enhance their experiences: - For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations. - Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions. - Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery. - It also...

Role: Customer Service Representative Experience: 1-5 years Qualification: B.com / BBA / BA /M.com /MBA Preferred Language: English, Hindi Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Moni...

Minimumxperience of experienceMinimumRole & responsibilities A key value for this role would be problem solving outlook and detail oriented. This role would be required to coordinate with internal teams like Operations and Engineering from time to time to solve product and App related queries. This role is dynamic in nature so the candidate should have a bias for user experience on App and hence understand the domino effect of the issues. One key expectation from the person who will handle this responsibility is grievance handling mechanism. Candidate should be able to take ownership of the tasks assigned to him and should be able to effectively manage time. Should be able to comprehend SOPs...

Key Responsibilities: Handling customer queries & escalation effectively Follow up with logistic team for Reverse & Forward Pickup Follow up with locations to have device repaired in TAT Estimate Sharing with Clients Interested and experienced candidates can apply by: Call/WhatsApp: 9205488912 (Pragati) Email: pragti.saxena@cielhr.com

I m hiring for international voice processes (Noida ) Salary Upto 40k in-hand Virtual Interview Both side cab facility Good incentives Hiring undergraduate and graduate both Call vicky 9910901004 Required Candidate profile Candidates should have good communication skills Ready to work in night shift Apply and build hands-on experience in International Customer Support (Voice Process). Perks and benefits PF +Medical Incentives Cabs Food

Urgent Hiring: Customer Care Executive Location: Gurgaon Cyber City Were hiring dynamic individuals for Customer Support roles across Chat, Voice, and Non-Voice (Blended) Processes in both Domestic & International chat process. Who Can Apply: Candidates with excellent English communication skills Freshers and experienced professionals 12th Pass / Undergraduate / Graduate – all are eligible Job Highlights: 5 Days Working Rotational Shifts (24x7) One-Side Cab provided during odd hours Salary: 15,000 – 35,000 (Net Take Home) (Based on process and candidate eligibility) How to Apply: Share your resume via WhatsApp or Call: 7701917035 Note: This is a direct hiring process. All jobs are totally fr...

We are seeking a proactive and detail-oriented Telecaller Operations to join our team. The role involves handling inbound and outbound calls, coordinating operational tasks, supporting customer queries, and ensuring seamless service delivery. The ideal candidate should possess excellent communication skills, strong organizational ability, and a customer-first mindset. Key Responsibilities: 1.Make outbound calls to clients/customers for coordination, updates, and follow-ups related to operational activities. 2.Maintain accurate records of customer interactions, feedback, and updates in the CRM system. 3. Follow up with clients for documents, payments, or other operational requirements. 4. Adh...

Key Responsibilities: 1. Post-Sales Documentation & Coordination Prepare and issue booking forms, allotment letters and agreements to sell (ATS) in coordination with legal and sales teams. Verify customer KYC and supporting documents for compliance and accuracy. Coordinate with sales, legal and accounts departments to ensure a smooth post-booking process. 2. Payment & Collection Follow-up Share payment plans, due reminders, and receipts with customers. Follow up on outstanding payments and coordinate with the accounts team for timely collections. Provide assistance for home loan documentation, coordination with banks/NBFCs as needed. 3. Customer Query Management Serve as the single point of ...

Manage large amounts of incoming calls and walk in customer Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Email communication with customers Keep records of customer interactions, process customer accounts and file documents Coordinate with Service Technicians & backend team Follow communication procedures, guidelines and policies Greeting and Servicing After Sales Customer's Request with regards to Fossil Products Invoicing and Booking the same in Navision Stacking and Allocation for repair Prioritizing as per the need and feas...

SUMMARY Summary We are seeking a highly skilled and motivated Customer Support Associate to join our Sales Process team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction. Responsibilities Handle inbound customer queries, complaints, and escalations with professionalism Provide timely and effective resolutions within SLA timelines Identify opportunitie...

We are seeking a motivated and customer-focused Customer Relationship Manager to join our growing team at BytePe. This role involves handling both inbound and outbound calls to support customers and onboard retailers, resolving queries efficiently, and driving product adoption and sales conversion. The ideal candidate will have strong communication skills, sales acumen, and experience using CRM tools to manage and document customer interactions. Key Responsibilities Handle inbound calls from customers and retailers to resolve queries related to BytePes EMI schemes, upgrade offers, payment process, and app functionality. Outbound calls to follow up with potential customers or inactive retaile...

Key Responsibilities Handle inbound calls from customers and retailers to resolve queries related to BytePes EMI schemes, upgrade offers, payment process, and app functionality. Outbound calls to follow up with potential customers or inactive retailers and assist them through the transaction, onboarding and activation journey. Assist retailers in document verification and registration, coordinating with Business Development Executives (BDEs) to resolve any gaps. Maintain and update customer records, onboarding status, and call outcomes accurately in CRM systems. Address escalations raised by field teams or customers and ensure timely resolution with proper documentation. Clearly explain Byte...

Addressing emails in shared email box on Compliance and Conflict Mineral queries / requests. • Flexible problem-solver who will assist customers in resolving any customer inquiries on compliance and conflict Mineral requests • Understanding the difference of Regulatory Compliance against other product technical related queries and assigning to the concerned. • Communicating with Business Analyst to obtain Sales volumes for bulk requests. • Generating part status and compliance status report for all p/ns requested. • Assigning bulk requests based on the scope of work to different BU teams • Follow up with BU TL’s to obtain a completion status of each requests. • Exhibiting an ability to maint...