637 Customer Queries Jobs - Page 7

Key Responsibilities: Handling customer queries & escalation effectively Follow up with logistic team for Reverse & Forward Pickup Follow up with locations to have device repaired in TAT Estimate Sharing with Clients Interested and experienced candidates can apply by: Call/WhatsApp: 9205488912 (Pragati) Email: pragti.saxena@cielhr.com

Tata capital Inbound (customer service) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 More Detail Contact HR Omkar:- 8698879613(WhatsApp/Call)

Inbound Process *Qualification - Undergraduate/ Graduate *Salary - upto 17,500/- PM + Incentive + Joining Bonus *6 days working *Hindi/ english speaking candidates and Fresher & Exp both candidates can apply *We’re providing the free pick & drop Required Candidate profile Qualification: Min HSC Rotational off Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Nisha :- 9763458943 Perks and benefits High Incentives and growth opportunities.

About NuvertOS: At NuvertOS, we are revolutionizing healthcare technology by providing cutting-edge solutions for healthcare institutions. We understand the critical role technology plays in streamlining healthcare operations, and we are committed to developing innovative Health-Tech supply chain logistics that bridge the gap between information and real-world application. Our vision is to build a dynamic Health-Tech ecosystem that enhances efficiency, improves patient care, and drives impactful change at every stage of the healthcare journey. As we expand, we are looking for driven and ambitious professionals who are eager to be a part of this transformation. If youre passionate about services, technology, and making a real difference in healthcare, join us in shaping the future of Health-Tech! JOB LOCATION: Noida, Uttar Pradesh JOB TYPE: Full Time ROLES & RESPONSIBILITIES: Handle incoming and outgoing customer calls professionally and efficiently. Resolve client queries related to NuvertOS HMS software and services. Provide guidance and troubleshooting support to customers. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to ensure quick resolution of customer concerns. Follow up with customers to ensure satisfaction and issue resolution. Maintain a positive and professional attitude while dealing with clients. ACADEMIC & TECHNICAL REQUIREMENTS: Education: Any degree or equivalent qualification. Experience: Prior experience in customer support is a plus but not mandatory. SKILLS: Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to handle customer concerns with patience and professionalism. Basic computer skills and familiarity with CRM software is a plus. Availability: Full-time role with flexible working hours. CONTACT INFORMATION: +91 9220606368, Email: ipshitaroy@nuvertos.com

Role: Order management - Process Specialist Exp: 1.2+ yrs experience in Order management, processing, fullfilment etc Good Communication must Location: Chennai Rotational shift Immediate joiners Regards, Ramya 8489756652

About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU : Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: • Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) • Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries • Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website • Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT • Coordinating with other departments on a daily basis and following up with them diligently • Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: • Excellent verbal and written communication skills • Ability to work independently and under pressure • Comfortable with rotational shifts Perks: • Day Shift • 5 Days working

Process :- Punjab National Bank - Sales Process - Hsc/Graduate - Good communication - Salary:- 13,000 In hand + Incentive - Shift Timing:- 8 Hours Shift - Day shift - Rotational off Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754 Perks and benefits High Incentives and growth opportunities.

As a Senior Customer Delight Executive, you will manage global customer interactions, provide resolutions via voice and email channels, and ensure top-a notch service delivery. Only Graduate Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Why Join Us? Work with a reputed global client in a professional, supportive environment. Opportunities for fast-track career growth into team lead/QA/SME roles.

Role: Customer support Freshers and 1 year Experience into customer handling Excellent communication in English Location: Pune and Bangalore Salary upto 6 LPA Immediate joiners preferrable Rotational shift timings Virtual mode Thanks 7200217280

Job Title: Customer Support Specialist Experience- 7 to 12+ years Location: Kadubeesanahalli, Bangalore Interview Mode- Virtual Interview Roles and Responsibilities Customer Interaction: Respond to customer inquiries via various channels (phone, email). Provide accurate information regarding products, services, and policies. Listen actively to customer concerns and questions. Problem Resolution: Diagnose and resolve customer issues efficiently and effectively. Escalate complex issues to senior support or relevant departments when necessary. Follow up with customers to ensure their issues have been resolved satisfactorily. Ticket Management: Ensure Tickets are up to date Escalate the tickets to the relevant teams Ensure JIRA tickets are created for the relevant issues and assigned to the concerned person or team Product Knowledge: Maintain a deep understanding of the companys products and services. Keep updated on product changes, enhancements, and new releases. Documentation: Document customer interactions in the customer relationship management (CRM) system. Maintain records of customer feedback and complaints for future reference. Create and update FAQs, knowledge base articles, and support documentation. Customer Education: Provide guidance and training to customers on how to use products or services effectively. Offer tips and best practices to enhance customer experience. Team Collaboration: Work closely with other departments (e.g., sales, marketing, product development) to ensure a consistent customer experience. Collaborate with peers to share best practices and improve service delivery. Performance Metrics: Meet or exceed established performance metrics (e.g., response time, resolution time, customer satisfaction scores). Participate in regular training sessions to enhance skills and knowledge. Quality Assurance: Participate in quality assurance processes to ensure high standards of service. Provide feedback on processes, systems, or tools that could improve customer support. Crisis Management: Handle challenging customer interactions with professionalism and empathy. Manage customer expectations during service disruptions or delays. Continuous Improvement: Stay informed about industry trends and best practices in customer support. Contribute to the development of customer service policies and procedures. Flexible working hours: Flexibility in working hours (rotating shifts) Flexible with working on Indian holidays in lieu of a compensatory off Shift-wise weekend monitoring of customer emails. Skills Required Communication Skills: Excellent verbal and written English communication skills to interact with customers effectively. Problem-Solving Skills: Ability to analyze issues and develop effective solutions. Empathy: Understanding and addressing customer needs and concerns with compassion. Technical Proficiency: Familiarity with CRM systems and other customer support tools. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. Excel Proficiency: Strong knowledge and hands-on experience with Microsoft Excel , including formulas, pivot tables, and data analysis. Industry Experience: Candidate must have prior experience working in the IT industry . Flexibility in work timings: Should be flexible to work on Indian holidays to support the US working days. Flexible to work during weekends on a rotational basis.

Role & responsibilities: Respond to customer first contact resolution mails received at designated Credit Card team ID &Liabilities Team ID as per agreed business TAT Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution To ensure 100% adherence to laid down process while responding to customer mails Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction . To identify request received from customer for charges waiver and raise request in CBCI system and Branch Waiver system as per EMT Grid Walk in Drive through your network references and groups for the requirements in mentioned roles and locations. We are conducting walk-in-drive on 18 Jun2025&19Jun 2025, from 10 .30AM-3 .30PM @ Commerzone Porur , Chennai Refer your friends for the below mentioned role. EMT Officer Credit cards EMT officer Liabilities Interview location : Commerzone Porur , Chennai Date Of Interview : 18th Jun 25 & 19 th Jun 2025(Wednesday &Thursday) Timing : 10.30 am to 3:30 pm Venue : HDFC Bank Ltd,6th Floor B -Wing , Commer zone Building Mount Poonamalle Road, Porur Chennai- 600116 Contact Person : Kavitha Raghunathan

International/Domestic Bpo Voice process Location : Gurgaon, Noida, Delhi Salary : upto 47k + incentives Good communication required Shifts : US, Australian, Dayshift If interested then call Bharat 9818173324, Anishka 8700622022, Naina 7428699250

"Hiring for Customer Support - Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification: Min. 12th Work from office CTC: 37k (Take home 32k) 6 Days Working; 1 day rotational off Day Shifts (Rotational) Contact: Kamya: 9084148502

Urgent Hiring: Customer Care Executive Location: Gurgaon Cyber City Were hiring dynamic individuals for Customer Support roles across Chat, Voice, and Non-Voice (Blended) Processes in both Domestic & International chat process. Who Can Apply: Candidates with excellent English communication skills Freshers and experienced professionals 12th Pass / Undergraduate / Graduate – all are eligible Job Highlights: 5 Days Working Rotational Shifts (24x7) One-Side Cab provided during odd hours Salary: 15,000 – 35,000 (Net Take Home) (Based on process and candidate eligibility) How to Apply: Share your resume via WhatsApp or Call: 7701917035 Note: This is a direct hiring process. All jobs are totally free of cost

Hiring for International Customer Support Location: Bangalore Experience: Min 1 Yr in International Voice Support Qualification: Graduate (Mandatory) CTC: 4 - 7 LPA Shifts: 24/7 US Rotational Shifts/ WFO Notice: Immediate Contact- HRMAYUR-7357769199

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida and Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 15k to 29k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number Saima - 8090893339 Akshat - 8090893337 NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT Regards, Deepanshi Pathak Senior HR Specialist Recoup Info. #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

We are looking for customer care executive for one of our sector Chengavi Location : Gachibowli, Hyderabad Website Link : https://chengavi.com/ Role & responsibilities Handle inbound and outbound calls, emails, and chats in English, Hindi, and Telugu. Resolve customer complaints, product/service queries, and requests with a focus on quality and empathy. Maintain detailed and accurate records of customer interactions in the CRM system. Escalate unresolved issues promptly to relevant internal teams and follow up until resolution. Provide product/service information and support in a professional and clear manner. Achieve service targets including response time, resolution rate, and customer satisfaction scores. Gather customer feedback and share insights with the internal team for continuous improvement. Required Skills & Qualifications: Bachelors degree in any discipline (preferred). 0-2 years of experience in customer service or call center roles. Fluency in English, Hindi, and Telugu (both spoken and written is a must). Strong interpersonal, listening, and problem-solving skills. Basic computer proficiency and experience using CRM or support software. Ability to multitask and work in a fast-paced environment. Preferred Attributes: Positive attitude with a passion for customer service. Team player with adaptability and patience. Willingness to work in shifts, including weekends and public holidays.

Role & responsibilities I, Role (CCE) Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying and assessing customers needs to achieve satisfaction II, Skills (CCE) Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Should be Proficient in English, Telugu and Tamil Qualification - Graduates.

Develop training materials for WFX implementation. Provide end-user application support via chat, phone and email. Troubleshoot issues reported by customers and provide solutions.

Desired Candidate Profile Excellent communication skills in English language (written & spoken). 0-5 years of experience in BPO/customer service industry. Ability to work flexible shifts including evenings, weekends, and holidays as per business requirements. Strong problem-solving skills with attention to detail for query resolution.

About CAMS: CAMS is a platform-based service provider for Mutual Funds, Insurance companies, Banks, NBFCs. It also offers IT services through its 100% subsidiary, Sterling Software Pvt. Ltd (SSPL) renowned for IT Products powering Mutual Fund Industry in India. The Companys products are used extensively by Asset management companies, CAMS (India’s leading MF RTA), Distributors. The product range is extensive covering areas of customer acquisition, account set up, transaction processing, customer care services, Commission processing, reconciliations, online services, mobile apps, SMS based services, call centre services. CAMS technology platform and services to Mutual funds are mature and compare with international markets. CAMS Insurance Repository Ltd and CAMS Investor Services Pvt Ltd are two other subsidiaries of CAMS. Account Aggregator is the next digital revolution in making in India after Aadhar and UPI. Responsibilities Make outbound calls to existing or potential customers. Address customer inquiries and provide information about Mutual Fund products or services. Resolve customer issues or complaints in a professional and timely manner. Upsell or cross-sell products or services to increase sales revenue. Keep accurate records of all customer interactions and update the customer database. Follow up with customers to ensure satisfaction and encourage repeat business. Provide feedback to the customer service team regarding customer concerns or trends. Adhere to company policies and procedures during customer interactions. Qualifications Any Graduate, with previous experience in customer service or sales roles. Excellent verbal and written communication skills. Strong problem-solving and negotiation abilities. Ability to handle and resolve customer complaints effectively. Ability to work well in a team and collaborate with colleagues. Ability to handle high call volumes and work in a fast-paced environment. Flexibility to work. Skills Excellent communication skills Customer service orientation Problem-solving Skills Ability to work under pressure Kindly share Relevant Profiles to swetha.n@camsonline.com

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

RoleCST Associate Blend Process (Voice & Non-Voice) LocationMIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience0-5 years Working Days6 days a week Shift Timing8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice). Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues, escalating to senior teams when necessary. Maintain a high level of professionalism while ensuring customer satisfaction. Document customer interactions accurately and follow up as required. Collaborate with internal teams to improve service quality and customer experience. Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction. Ensure adherence to company policies and processes in all customer interactions. Skills & Qualifications: 0-6+ years of relevant experience in a blend of voice and non-voice customer service roles. Excellent communication skills in English (both written and verbal).Strong problem-solving and troubleshooting skills. Ability to multitask and manage different types of customer queries efficiently. Knowledge of CRM tools and customer service platforms is a plus. Ability to work in a fast-paced environment with minimal supervision. Flexibility to work in rotational shifts, including weekends (6 days a week). Good interpersonal skills and a team player. Preferred Qualifications: Prior experience in customer service or client-facing roles in a BPO or similar industry. Exposure to working in a customer-centric environment. Comfortable working in a diverse and dynamic team.

Roles & Responsibility: 1. Primary Lead Calls (Offline & Online) - To support the Operational Team - Lead Qualification a. Primary call has to done from CC team and make the lead/prospect drill down to customer funnel 2. Lead Nurturing (Online & Offline) - To support the Operational Team/ generate more Business. a. (Lead/ Prospects / Customers who showed interest towards our products then the nurturing process should be handled by the CC team). b. We would like to propose an incentive for leads conversion (Tracking through MIS Reports). 3. Campaign calls (Existing Customers) a. Calls to existing customers to inform about the ongoing campaigns with offers and book appointments for the interested customers. 4. Wishes & Special Appointment Booking on Birthday & Anniversary Days of customers. 5. Campaign calls (Existing Customers) a. Calls to existing customers to inform about the ongoing campaigns with offers and book appointments for the interested customers. 6. To collect reference - from existing customers based on feedback . 7. Future Purchase Details - Get to know about future purchase plans for existing customers and direct their requirements to the showroom. 8. GRT Rewards - Handle GRT Loyalty regarding enquires . 9. Need to Handle Outbound Calls. Qualifications & Skills: Bachelors degree or equivalent (preferred but not mandatory). Proven experience in a customer support or client-facing role. Strong communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Problem-solving skills with a focus on customer satisfaction. Proficiency in using CRM systems and support tools . Familiarity with Microsoft Office or Google Workspace.

Roles & Responsibilities Collecting report of the satisfaction level of customers after completion of vehicle service from our service station conveying the information of breakdown of Bharat Benz vehicles of our customers to the the respective service managers Letting customers know about the upcoming date of their vehicle service Ideal Candidate Must have good communication Skill. Must have a good knowledge in MS office tools especially in MS Excel. Basic knowledge about customer care activities. Qualification: Any graduate/Diploma Experience: 0-2 Year Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus