1853 Customer Queries Jobs - Page 7

for: IKEA - Hyderabad Looking for Customer Support Executives with good communication. skills in English and Hindi. day shifts Salary 3.5 LPA to 4 LPA Voice Process Work from Office Undergraduates can apply. Required Candidate profile Any graduate or undergraduate can apply Should be able to speak Hindi and English Fluently

JD Account Management- Senior Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Transactional Activities: To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify that all queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions.

Roles and Responsibilities Manage customer care operations, ensuring timely resolution of customer queries and issues. Handle escalated cases from team members, providing guidance on query resolution and issue management. Develop and implement effective strategies for handling complaints, resolving disputes, and improving overall customer satisfaction. Collaborate with internal teams to resolve complex technical issues related to after-sales service, product support, and warranty claims. Analyze performance metrics to identify areas for improvement in the customer care process.

Job Title: Customer Support Executive (Multilingual) Company: Deconstruct Location: HSR Layout Shift Timing: 10:00 AM 7:00 PM Week Off: Rotational Job Type: Full-Time About Deconstruct: Deconstruct is a dynamic and fast-growing brand committed to delivering high-quality skincare solutions rooted in transparency and science. We value exceptional customer experiences and are looking for talented individuals to join our support team and be the voice of Deconstruct for our valued customers. Role Overview: We are hiring passionate and customer-centric Customer Support Executives who are fluent in English, Hindi, and Tamil OR English, Hindi, and any 2 regional languages (Kannada, Telugu, Tamil). This role is essential in helping our customers with product inquiries, order support, and general assistance, ensuring every interaction reflects the care and quality Deconstruct stands for. Key Responsibilities: Interact with customers via calls, emails, or chats to resolve queries and provide accurate information. Address order-related issues, product inquiries, and other support needs with professionalism and empathy. Maintain records of interactions and escalate issues when necessary. Collaborate with internal teams to ensure prompt and effective resolutions. Maintain service quality standards and meet performance metrics (TAT, CSAT, etc.). Language Requirements: Mandatory: Fluent in English, Tamil and Hindi OR English, Hindi, and any 2 regional languages (Kannada, Telugu, Tamil) What We're Looking For: Excellent communication skills both verbal and written. Prior experience in a customer service role preferred (0.5 1 year); freshers with strong language skills are welcome to apply. Ability to multitask and handle pressure in a fast-paced environment. Strong problem-solving skills with a customer-first mindset. Basic knowledge of computer systems and customer service tools. Perks & Benefits: Collaborative, friendly, and growth-driven work culture Opportunity to work with one of Indias most trusted skincare brands Provident Fund (PF) & Health Insurance coverage Exposure and learning opportunities across multiple departments Continuous learning, development, and career growth support

Immediate Hiring for Email & Chat Process / Non-Voice Process Hindi, Telugu, Kannada, Malayalam, Tamil ( Freshers / Experienced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Diploma Experience - 0 to 4 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for Attending In-outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Mathivanan-9025990566 Mention Mathivanan on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Role & responsibilities: : Responsible for Ensuring Zero defect complaints management for the unit To Ensure accurate and error free complaint management for the complaint recieved at the call center pertaining to cards liabilities assests atc as they case may be To Ensure Complete and accurate complaint resolutions with the defined TATS To Ensure process complaince as per the set audit and Sq guidelines TATS

Role & responsibilities Resolve international customer queries over chat. Minimum 12months of international dual chat exp. Identify and assess customer needs to achieve satisfaction. Build sustainable relationaships and trust with customer account throgh open and interactive commuincation. Requirements and skills Prove customer support experience or experience as a clinet service representative. 35+WPM Typing speed with 90+accuracy. Familiarity with CRM system and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritiz and manage time effectively. Duale chat conturency. Candidate must have 6 months of minimum chat exp. Shift (Rotational - Majorly Night shift). Perks and befinits Salary is totally depend over experince. Both side cabs (if candidates address is within hiring zone) Phone no - 7390064927 Muskan singh Phone no - 8826106205 Rishika Phone no - 8826923749 Om

Voice / Non Voice / computer skill appreciated Required Candidate profile Able to speak, write and learn English language

Responsibilities: * Meet sales targets through telesales * Handle customer queries via phone & email * Provide exceptional customer support * Manage customer relationships with empathy & professionalism * Resolve issues promptly

Customer Support Associate Voice (Apprenticeship Program) We are seeking enthusiastic and dedicated Customer Support Associates Voice through an apprenticeship program. This is an excellent opportunity to gain valuable experience in a dynamic customer service environment with potential for long-term growth. About the Role: As a Customer Support Associate Voice, you will be handling inbound voice calls (internal only, no sales targets). Your key responsibility is to assist customers with queries and ensure efficient resolution, focusing on Average Handling Time (AHT) and customer satisfaction. Key Responsibilities: Handle inbound customer queries over the phone. Provide accurate and timely information and solutions. Maintain high levels of customer satisfaction. Adhere to company communication protocols and policies. Collaborate with team members to ensure seamless operations. Language Proficiency: Tamil English & Malayalam Shift Timings: 9 hours/day (including 1-hour break) 6 days/week Rotational shifts in a 24/7 environment Qualification : 12th to Any degree Only fresher Gender : Both Work Location : Chennai alwarpet. Interested Candidates Can Send CV / arasappan.r@manpower.co.in Regards HR Dept

About the Role: As a Customer Support Associate Voice, you will be handling inbound voice calls (internal only, no sales targets). Your key responsibility is to assist customers with queries and ensure efficient resolution, focusing on Average Handling Time (AHT) and customer satisfaction. Key Responsibilities: Handle inbound customer queries over the phone. Provide accurate and timely information and solutions. Maintain high levels of customer satisfaction. Adhere to company communication protocols and policies. Collaborate with team members to ensure seamless operations. Interested Candidate can send Your CV s.ajeeth@manpower.co.in Ajeeth S 8220725580

Hi, Greeting from career guideline . We are Hiring Customer Service Profile for Voice, Blended and Chat Process - travel process/ medical billing/ collection/ csr/ sales / Location : Mumbai Experience: Fresher & Experienced both can apply. Education: HSC & Graduates Salary: 10k to 45k (depends on last drawn) Age - up to 45(depends company to company) Must Have Excellent Communication skills. Interested Candidates send Resumes on my Email id (Naina@careerguideline.com) or What'sapp ( 8976002234) me on my mobile number. Received your active CV from job portal . Thanks and regards. Sr Hr Naina 8976002234 Career guideline Help me with your reference if you have looking for job or job change

Roles & Responsibilities Front Office Management Greet and manage all visitors with professionalism and courtesy. Handle telephone operations and call management efficiently. Ensure upkeep and smooth functioning of reception, lounge, and boardroom areas. Security Oversight Manage daily manpower deployment and monitor security staff. Coordinate with security vendors for escalations and issue resolution. Oversee billing, compliance, and documentation related to security. Manage keys, track incoming couriers, and maintain related records. Administration Oversee printing, stationery, and office supply requirements. Support event planning and coordination with relevant teams. Maintain floor discipline and ensure smooth day-to-day functioning. Serve as the first point of contact for all facilities-related inquiries. Supervise cafeteria management and resolve concerns promptly. Generate accurate daily reports for management review. Preferred Candidate Profile Qualification: Bachelors degree (mandatory). Experience: Prior experience in customer service/facilities/stakeholder management/front office/receptionist/admin role is required. Skills Required: Proficiency in MS Word, Excel, PowerPoint, and Google Sheets. Excellent communication (verbal & written) and interpersonal skills. Strong multitasking, time management, and organizational abilities. Problem-solving mindset with analytical thinking. Customer-oriented approach with a professional attitude.

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks Day Shift 5 Days working

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) • Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries • Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website • Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT • Coordinating with other departments on a daily basis and following up with them diligently • Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: • Excellent verbal and written communication skills • Ability to work independently and under pressure • Comfortable with rotational shifts Perks: • Day Shift • 5 Days working

The Support Staff in Small Business Group (SBG) will assist in administrative tasks related to business banking services. Responsibilities include handling customer queries, managing documentation, processing transactions, and supporting relationship managers. The support staff will also contribute to ensuring efficient operational processes, maintaining records, and assisting with compliance-related tasks.

We are looking for a qualified Customer support executive to manage a team of representatives who will offer excellent customer service and after-sales support. 1. Resolving customer complaints brought to your attention. 2. Possessing excellent product knowledge to enhance customer support. 3. Maintaining a pleasant working environment for your team. 4, Excellent interpersonal written and oral communication skills. 5. Sound at maintaining and updating Excel sheets. 6. Communicating with third-party service providers like Vodafone, Airtel, and Shiprocket. 7. Real-time resolution of customer issues. 8. Proper diagnosis of issues related to the Application, Server, or IOT devices.Role & responsibilities Preferred candidate profile Regards Nikita Sharma 8882801498

Resolve customer queries over calls Min. 6 months of exp required in customer support Must be a graduate Excellent verbal & written communication skills required in English Face to Face interview & Work from Office only

Role & responsibilities Customer Service & Communication Handle customer inquiries, complaints, and feedback professionally and promptly. Coordinate with production, logistics, and sales teams to ensure timely order fulfillment. Process customer orders, track shipments, and update customers on delivery status. Maintain accurate records of customer interactions, transactions, and feedback. Support resolution of product-related issues in coordination with quality and technical teams. Prepare and share regular reports on customer service metrics and order status. Ensure compliance with company policies and service standards. Order & Inventory Management Process customer orders and coordinate with production and logistics teams. Monitor inventory levels to ensure product availability and timely dispatch. Flag low stock situations and coordinate replenishment with SCM team. Demand Coordination Collaborate with sales and planning teams to understand demand forecasts. Align customer orders with production schedules and supply plans. Support demand analysis and reporting for key accounts. Documentation & Reporting Maintain accurate records of orders, customer interactions, and inventory movements. Generate reports on order status, inventory levels, and customer service metrics. Ensure compliance with company policies and procedures. Preferred candidate profile Graduate in any discipline or BE/BTech 49 years of experience in customer service, Support, Order Management preferably in a manufacturing or industrial setup Experience with order management and customer coordination

Role & responsibilities Assist customers via calls, emails, or chat Provide accurate information and resolve issues efficiently Maintain a positive and professional attitude Collaborate with teams to enhance customer satisfaction Preferred candidate profile Location: Gurgaon Experience: 1 to 2 years Employment Type: Full-time Shift: (Rotational)-Day Shift

HIRING ON!!! For #International customer Support Executive Campaign Type-voice/Non Voice Rotational Shifts/Rotational off 9.5 Hrs of working including 1hr of break 5.5 days working 3 Months of Paid training Salary -27k ctc-38kctc Online Interview Required Candidate profile Eligibility & Requirements: Graduate/Undergraduate both are eligible Immediate Joiners, ready to relocate Need Excellent Communication Skill in English

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Maintain high NPS score through excellent service * Collaborate with teams on process improvements

Both Experienced and Freshers can apply Salary: Exp: 21k in hand Fres: 19k in hand 5 days working Rotational shifts 1 month WFO after that WFH 3 MONTHS CONTRACT Grads and U-Grads both can apply Office location: Gurugram Required Candidate profile - Excellent Communication Skills Required - Rotational Shifts

Both Experienced and Freshers can apply Salary: Exp: 21k in hand Fres: 19k in hand 5 days working Rotational shifts 1 month WFO after that WFH 3 MONTHS CONTRACT Grads and U-Grads both can apply Required Candidate profile - Excellent Communication Skills Required - Rotational Shifts - Location : Gurugram