1853 Customer Queries Jobs - Page 12

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Project Management .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mortgage(Originations) .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms) .

Experience Profile Education Requirements Role Offshore Staff Offshore Staff Associate Fresher or Experience Strong aptitude for learning system software and product specific information Strong analytical skills Good English Comprehension skills Ability to multitask with Keyboard shortcut skills Having good hands on to computer typing Skills with a speed of 30WPM and 90% Accuracy. Should be comfortable working in 24/7 shifts as per the business requirement Under Graduate/ Graduate Degree - Business or any discipline B.SC IT,MBA,BE not eligible to apply Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Claims_Processing .

Teleperformance is hiring for young talents/ Immediate joining Requirements: Requirements: Any Graduates & under Graduates can apply. Fresher can apply. Should have excellent communication skills. Should be Fluent in English & Malayalam. Job Details: Work From Office Face to face/ Virtual interview Immediate joiners preferable. Female - Day Rotational Male - 6AM to 1AM 6 days working, 1 day rotational off 20 CTC and 16,000 Take home salary. Work Location: Hebbal, Bangalore If interested share your resume to WhatsApp or Call Bhargavi -7619331123

ATTENTION JOBSEEKERS !!! GREETINGS FROM RECOUP INFO We are looking for talented customer delight associate for the direct payroll of one of the Biggest Food Delivery App in India! (Captive Unit). If you have a passion for delivering top notch customer service and possess excellent English communication, this is the perfect opportunity for you. WORK FROM OFFICE Process - Customer Delight Associate Location - Gurugram Week Off- Rotational Shifts - Rotational Interview Mode - Only Walkin ELIGIBILITY : Any Graduate Fresher/Experienced can apply. Undergraduates with Experience can also apply. Excellent English Communications. Must be an immediate joiner. 5 Days working with rotational shifts and offs. KEY RESPONSIBILITIES Handle inbound customer queries via call,email and chat Provide accurate information about services Resolve customer queries timely,professionaly and friendly. SALARY Budget up to 4 LPA + One Side Cabs in Odd Hours To get your interview aligned connect with me directly on the number given below and can also share the resume on the same number Saima - 8090893339 Regards, Saima 8090893339 HR Executive Recoup Info

About the Team The Claims team at Navi is responsible for delivering a fast, transparent, and customer-first claims experience. From initial intimation to final settlementwhether cashless or reimbursement - they manage the end-to-end process with a strong focus on accuracy and turnaround time. The team works closely with the Hospital Partnerships team to streamline coordination and uses data-driven insights and process automation to improve claim resolution speed and customer satisfaction. About the Role As an Executive 2, Health Insurance Claims, you will play a critical role in ensuring customers experience a smooth and transparent journey during their claims process. You will be the voice of the customer within Navi, owning their end-to-end claim journey from admission intimation to final settlementwhile collaborating with multiple stakeholders such as doctors, hospitals, field investigators, and internal business teams. Your role requires empathy, high ownership, and problem-solving skills to balance customer delight with process compliance. What We Expect From You Act as the primary point of contact for customers during their health insurance claim journey. Assist and guide customers through the cashless and reimbursement claim process across multiple touchpoints (calls, chat, emails). Coordinate with hospitals, doctors, field investigators, and internal teams to resolve queries and ensure smooth claim approvals. Track and monitor claim progress, keeping customers informed proactively until settlement. Identify and escalate fraud indicators or discrepancies in claims. Meet defined SLAs for turnaround time, quality, and customer satisfaction. Deliver a high CSAT experience by handling customer interactions empathetically and professionally. Must Haves Ability to take ownership, drive progress independently, and meet timelines. Strong focus on solving customer pain points with empathy. Clear and effective communicator in English, Hindi, and at least one regional language. Ability to validate documents, identify inconsistencies, and ensure compliance. Willingness to work in rotational shifts (24/7 support) and rotational weekly offs as per business requirements. Team player with the ability to coordinate across multiple stakeholders. Should have completed 2nd PUC (Pre-University Course) or higher. Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold were building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of Indias fastest-growing financial services organisations. But were just getting started! Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. Were looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi At Navi, it’s about how you think, build, and grow. You’ll thrive here if: You’re impact-driven : You take ownership, build boldly, and care about making a real difference. You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. You embrace change : You adapt quickly, move fast, and always put the customer first.

Strong knowledge of post-sales processes including documentation, agreements, collections, and possession Proficiency in handling customer queries, grievances, and escalations with professionalism Experience in coordinating with internal teams (Sales, Legal, Finance, Projects) for seamless customer service Ability to analyze customer feedback and drive service excellence Skilled in CRM platforms, MS Office, and ERP systems for effective data management and reporting Strong communication, negotiation, and problem-solving skills Familiarity with RERA regulations and real estate compliance processes Hands-on experience in banking coordination, collections, and document handling Requirements Minimum 2 years of CRM experience in the real estate or construction industry Should be process-driven with an in-depth understanding of post-sales operations Capable of working across departments to ensure a smooth customer experience Must possess an analytical mindset to monitor customer trends and improve satisfaction Full-time role with opportunities to grow in a fast-paced, customer-centric environment

Supervise daily operations of the inbound customer service team. Monitor call volumes, service levels, and team performance Handle escalated customer issues and ensure prompt resolution. Train new team members and facilitate continuous learning and upskilling. Generate and present performance reports to management. Ensure adherence to company policies, processes, and quality standards. Handle inbound calls from customers in a professional, efficient, and friendly manner. Resolve customer queries related to products, services, billing, or technical support. Maintain accurate records of interactions and follow up on pending issues. Deliver excellent service by following company guidelines and policies. Stay updated on products, processes, and customer service best practices. Identify process gaps and recommend improvements to enhance service delivery.

End-to-end Instagram & Facebook management along with YouTube posting, messaging, replying to comments, and keeping our presence alive & engaging. WhatsApp communication timely, solution-focused, and always empathetic. Responding to customer queries and after-sales support across all digital touchpoints. Proactive handling of reviews & ratings on: App Store & Play Store, Google Reviews LinkedIn posts, messages, comments and beyond Being a true social media guardian for the brand alert, responsive, and present. Collaborating with internal teams for content, feedback loops, and improvements in user experience.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Customer Service(Product&Service) .

Customer Support – International Voice Process Location: Bangalore & Pune 5 Days Working, 2 Days Off Both Side Cab Facility Graduation Mandatory Minimum 1 Year Experience in Customer Support Salary: 5.75 LPA (42K in hand) HRMayur - 7357769199

Hello Candidates!! Greetings from REACH TALENT SOLUTIONS!! WE ARE HIRING for SALES CO-ORDINATOR role (for CLIENT) Our Client offers all round hygienic cleaning solutions catering to various high profile clients across various industries in India. Client's manufacturing units offer a variety of High Quality, Eco-friendly cleaning products adhering to strict international standards. Designation- Sales Co-ordinator No. of positions - 1 Job Location - Chennai Educational Qualification - Any degree Languages known - English & Tamil Work Experience - 2 to 3 years Gender - Female candidate only Job Responsibilities: Support the sales team, Handle customer enquiries, Coordinate orders Prepare quotations & Proposals Salary (CTC) - 18,000/- pm Working Time 9.30 am to 6.00 pm Contract Duration: Full-Time, Permanent Mode: Work from Office Immediate joiners will be preferred If you interested apply rtsjeevapriya2023@gmail.com/9655086733

Respond promptly and professionally to customer inquiries via live chat and messaging platforms. Maintain accurate records of customer interactions. Escalate unresolved issues to the appropriate internal teams. Meet personal and team targets for response time, resolution time, and customer satisfaction. Identify trends in customer queries and communicate suggestions for improvement.

Make outbound calls to customers for loan payment collection. Keep track assigned accounts & identify outstanding debts. Plan & follow up with customers for payment recovery. Maintain records of communication & collection status. HRRajpriya7845737537 Required Candidate profile Freshers (2023, 2024, 2025 pass outs) Any UG (except Engineering & PG) Male & Female eligible Shift timing: 9:30 AM - 6 PM (Rotational Week Off) Full-time, Loan Payment Collection (Office work) Perks and benefits ESI & PF & INCENTIVES (Based on performance)

Domestic Blended Process: Day shifts Customer Handling profile 6 Days working Immediate Joiner Interested candidates can connect on given numbers: Charu- 9560109712 Rinky- 7302190113 Ankita- 9219053242

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day ShiftsWorking Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Graduate Freshers can apply Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Role & responsibilities Ensure regular monitoring of project progress and keep clients updated on the same. Maintain Sales MIS and all client related documentation, updated on a daily basis. Maintain relationships with clients and handle all client queries and post booking formalities till possession. Collect, maintain and track payments from all clients. Follow up with banks for ensuring timely collection of customer demands. Follow-up with the Home loans department for customer loan disbursement. Strategic planning for improvement of customer satisfaction level. Implement Fourth Quarter Technologies (4QT) ERP Software for MIS tracking. Handing apartment unit possession and handing over to clients Maintain proper communication to ensure all legal compliance Preferred candidate profile Robust personality Efficient and active work ethic Excellent customer retention skills Excellent communication skills, over phone and emails Preferably of millennial generation Willing to take up work and deliver results Polite by nature Perks and benefits Target based incentives

Dhruv Tax Consulting Pvt Ltd is seeking dedicated individuals to join our team as Tax Associate for the International Voice process. If you have a good command of the English language and are looking for a rewarding career opportunity. Performance bonus

Handle incoming customer queries via email and live chat . Provide accurate information on banking, services, transactions, accounts, and digital channels. Resolve customer issues such as account access, transaction clarifications, payment inquiries.

Manage incoming phone calls Coordination with logistics/finance/quality departments Maintaining CRM tools / reports Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems

Hi Job seekers, Greetings from Shining Stars ITPL! Are you ready to kickstart an exciting career with a dynamic multinational BPO in Noida ? Shining Stars is on the lookout for enthusiastic individuals to join our team , and it could be YOU! We ARE HIRING FOR CUSTOMER SERVICE ROLE FOR NOIDA LOCATION ANY UNDERGRADUATE / GRADUATE /EXPERIENCD / FRESHER ALL CAN APPLY IMMEDIATE JOINERS ONLY PROFILE- CUSTOMER SERVICE PROCESS- BLENDED LOCATION- NOIDA SALARY - UPTO 3 LPA Roles and Responsibilities Handle customer inquiries through various channels such as phone, email, chat, and social media. Resolve customer complaints and concerns in a timely and professional manner. Provide accurate information to customers regarding products/services offered by the company. Desired Candidate Profile 0-4 years of experience in BPO industry or similar field (CSE). Good English communication skills with excellent spoken English proficiency. Ability to work on Domestic process (Inbound), Voice Process (Voice), Chat Process (Chat) & Email Process (Non-Voice). For more details contact or drop your cv on 9151666408 Anwesha THANKS & REGARDS ANWESHA HR EXECUTIVE

Roles and Responsibilities Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions promptly. Utilize problem-solving skills to resolve complex customer complaints in a timely manner. Maintain accurate records of all interactions with customers using CRM software or other tools. Collaborate with team members to achieve process goals and improve overall performance. Handle customer queries via phone calls with a focus on resolving issues efficiently.

Make outbound calls for Post Service Feedback (PSF), Service Reminders, Due Reminders, and Lead Generation from inquiries, campaigns,Engage customers by providing service information, and encouraging advance service bookings.

Process- Banking customer Service Hsc/Graduate apply Good Communication Fresher/Exp. Salary:- Upto 16,000 In hand Required Candidate profile • Candidate should be willing to work from office. • Work Location: Turbhe Navi Mumbai • Pick up and drop is available till turbhe station If interested WhatsApp HR Mayuresh - 9822643973