2763 Customer Queries Jobs - Page 12

We are seeking a motivated and customer-focused Customer Relationship Manager to join our growing team at BytePe. This role involves handling both inbound and outbound calls to support customers and onboard retailers, resolving queries efficiently, and driving product adoption and sales conversion. The ideal candidate will have strong communication skills, sales acumen, and experience using CRM tools to manage and document customer interactions. Key Responsibilities Handle inbound calls from customers and retailers to resolve queries related to BytePes EMI schemes, upgrade offers, payment process, and app functionality. Outbound calls to follow up with potential customers or inactive retaile...

We are looking for a Female Customer Care Executive , fluent in English, with excellent communication skills and a positive attitude to handle customer interactions and deliver exceptional service in a professional setting. House rent allowance

JD Account Management- Senior Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly repo...

Job Title: International Voice Process Customer Support Executive Location: Hyderabad Languages Required: English (Excellent verbal and written communication) Job Description: We are looking for energetic and customer-focused professionals for our International Voice Process team. The role involves handling inbound/outbound calls, providing product/service information, resolving queries, and ensuring customer satisfaction for international clients. Key Responsibilities: Handle inbound/outbound customer calls efficiently and professionally. Provide accurate information and resolve customer issues within SLA. Maintain detailed and accurate records of customer interactions. Follow up on custome...

Industry: Textile Manufacturing Location : New Delhi | Full-Time | On-Site Company : IVillage A Family (www.ivillageafamily.in) Experience Required : 15 years Salary Range : ?20,000 ?45,000 per month Company Description IVillage A Family is a pioneering social enterprise based in Delhi, India, that hand-stitches sustainable, eco-friendly cotton bags and utility products. The company emphasizes social responsibility by empowering rural women to achieve social and financial independence. The company is an offspring of the Pardada-Pardadi Foundation, which provides education and vocational skills to girls for a brighter future. Role Description This is a full-time on-site role for a Business De...

I m hiring for international voice processes (Noida ) Salary Upto 40k in-hand Virtual Interview Both side cab facility Good incentives Hiring undergraduate and graduate both Call Anam 82878-97782 Required Candidate profile Candidates should have good communication skills Ready to work in night shift Apply and build hands-on experience in International Customer Support (Voice Process).

International Voice Process (US Shifts) Salary – 2.5 LPA to 6.3 LPA Shifts – US Rotational Working Days – 5 days working Experience – Freshers and Experienced Requirement – BPO exp. Notice Period – Immediate joiners Contact – Divyanshi(8905115503)

Role & responsibilities Give precise reply to customer queries and concerns. Should able to communicate on phone and Email. Should know how to do documentation. Handle the data and documents. Follow ups from customer and service centers. Drafting letters. Creating reports. Providing best solutions. Preferred candidate profile Excel English Communication (Written & Verbal) Solution oriented mindset Customer Support (Males Preferable) (This will be a Third Party Payroll job)

COMPREHENSIVE JOB DESCRIPTION TEMPLATE A. POSITION BACKGROUND ORGANIZATION / Medi Assist Insurance TPA Private Limited DIVISION SUMMARY DEPARTMENT SUMMARY To serve the customers well by delivering a high standard, efficient customer service and to represent the organization in the possible best way. B. POSITION DETAILS DIVISION / Customer Relationship Management DEPARTMENT DESIGNATION GRADE (BAND) Executive / Senior Executive REPORTING TO LEVEL A3/A4 LOCATION Bangalore C. POSITION REQUIREMENTS Education Minimum: Graduate Other Requirements Qualification: Any graduate Experience Minimum: 0 5 Industry: Healthcare D. Job Description/Key Roles & Responsibility • • • • Receive and check claim doc...

Provide accurate and complete information about products and services. Resolve issues effectively and ensure customer satisfaction through follow-ups. Maintain and update customer records using CRM systems. Coordinate with internal teams (sales, operations, and technical support) to resolve escalations. Please contact on- 9929500370

Service Owner Location:Pune Exp:8 t0 10 years Job Profile The SW factory provides a set of tools for checking that the C/C++code quality meets the relevant BMW and automotive codingstandards. One of these tools is Coverity(https://scan.coverity.com/). This tool is installed in CodeCraft infrastructure. The service owneris responsible to secure that the service runs according the SWfactory defined service level agreement. In specific:1. Monitor the service and secure that it is available and can be usedby all customers.2. Perform updates of the service when available from the suppliersecuring minimal service interruptions.3. Competently respond to customer queries about the service andhow it ...

Team Lead - ORM Location - Navi Mumbai, Ghansoli Role & responsibilities Social Media Complaint Management, Escalation desk. Handling social media platforms like Facebook, Twitter, Instagram, Linkedin, etc. Analyze customer feedback and complaints to identify trends and areas for improvement in service delivery. Handling customer complaints and feedback. Utilize CRM tools and software to track and manage customer interactions and complaints efficiently. Implement innovative solutions to enhance the customer experience and reduce complaint resolution time. Interested, kindly share your updated resume at matildad@hexaware.com / 9082299130

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Cisco FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the ...

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Unified Collaboration domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Anal...

Customer Service Executive - TATA HFL (Inbound Process) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile Qualification:- Min HSC pass Job location - Ghansoli, Navi Mumbai - 400710 Contact Details:- HR Kshitij Contact No:- 9763458943 (Call/WhatsApp) Perks and benefits competitive salary range

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off Salary : 18k take home UNLIMITED INCENTIVES Required Candidate profile Qualification: Min HSC Location: Majiwada, Thane To schedule your interview Call or send your CV through WhatsApp HR Akshay - 9822146578 Perks and benefits Career growth opportunity !

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support ...

Role & responsibilities: *Engage with clients to understand their needs *Build and maintain strong client relationships over chat or email to drive and enhance customer satisfaction. *Should have knowledge on Customer service Preferred candidate profile: *Minimum Graduation is required *Candidate should have 1 years of experience with documents. Experienced candidates can apply Candidate should have the experience in customer service preferred *Excellent English communication Salary: Upto 26KCTC Kindly drop your CV on this number 9220937208 Interested candidates can connect me Prerana 9220937208

You will be responsible for providing email and chat support for domestic processes. The ideal candidate should have a minimum of 1 to 2 years of experience in this field. Both male and female candidates are welcome to apply. This is a full-time position and requires immediate joiners. The work will be conducted from the office premises only. - Provide email and chat support for domestic processes - Handle customer queries and concerns effectively - Ensure timely responses to emails and chat messages - Collaborate with team members to address customer needs - Minimum 1 to 2 years of experience in email and chat support - Strong communication skills - Ability to work in a fast-paced environme...

Responsibilities: Manage customer queries via phone, email & chat Resolve complaints promptly Ensure high customer satisfaction ratings Maintain accurate records & reports Handle customer relationships with empathy

Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to retain products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Maintains and impr...

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Customer Relationship Manager / Grievance Redressal Manager Role : - Handling inbound calls Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs. shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off : - 5 Days working 2 days rotational off Job Description : - 1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. 2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. 3. Understanding multiple products and processes. 4. Influencing customers to...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Position Title: Leady Customer Handling Supervisor (CHS)ONLY FEMALE Location: Near Vadape Police Chowki Bhiwandi mumbai Salary - 17000 Ctc+PF+ESIC ETC Reports To: Regional Head Key Responsibilities: 1-Customer Relationship Management: 2-Shipment Coordination: Coordinate with operations teams to resolve delivery issues, damages, or short cases. Documentation: Verify and maintain all customer documents, including e-way bills, NOCs, and other necessary paperwork. Regards Surbhi HR 9140249894