1853 Customer Queries Jobs - Page 13

Dear Candidate, Greetings From Teleperformance...!!! We have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and target-driven Support Voice Executives to join our travel support team. The role involves assisting customers with travel-related queries, promoting travel packages, and ensuring a seamless booking experience while meeting targets. Hiring: Customer Support Executive (Travel Support Voice Process) Requirements: Minimum 6 months experience in Customer Support (Voice) Excellent communication skills Comfortable with rotational shifts & week offs (including night shifts for males) 6 days working Location: Gurgaon Interested candidates, share your CVs at: HR Priyanka 8368659264 Regards, Talent Acquisition Team Teleperformance

Responsibilities: Take charge of various work areas in passenger service operations. Ensure close liaison with airlines on all matters for smooth operations. Attend to investigations and complaints raised by airlines or passengers. Ensure client satisfaction at all times. Participate in airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and service recovery. Review work procedures and implement solutions to improve service quality. Monitor SLA and agreed service standards to ensure compliance and achievement. Lead, organize, and motivate staff; monitor staff performance regularly. Conduct investigations related to discrepancies, lapses, and errors. Brief all staff on new instructions and requirements; ensure compliance with company regulations and discipline. Build and maintain an efficient operations team. Interview and appraise staff; monitor and control staff overtime and attendance. Be responsible for the safety and quality of all functions/tasks performed. Oversee special handling requirements (e.g., MAAS, VIP) to ensure smooth handling. Attend to passengers requiring special assistance. Maintain other standards as agreed with the airline. Educational Qualification Bachelors or Master’s Degree in Business Administration. Relevant Experience 96–120 months in a supervisory environment, including successful management of multicultural teams. Proven ability in preparing senior management reports and performing data analysis. Skilled in setting and managing priorities effectively. Exceptional command of MS Office (especially Excel). Excellent written and spoken English skills, with the ability to document operational business case scenarios and develop process flow documentation. Personal Characteristics & Behaviours Demonstrates excellent managerial and leadership skills. Strong communicator, able to relate to all levels of staff. Team player and effective leader in managing cross-sectional teams. Able to comprehend and translate complex data into trends and observations.

ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness. ARM carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift. Responsibilities: Report to Manager Ramp Services . Responsible for the entire ramp operations during the shift, including: Ramp handling BMA (Baggage Makeup Area) BBA (Baggage Break-up Area) PBB (Passenger Boarding Bridge) Cargo movement Cabin cleaning Other ramp-related services Ensure all ramp services are conducted in compliance with procedures laid down by the respective airlines and regulatory bodies at the airport. Ensure all staff are well-informed and strictly adhere to safety procedures , practices , and regulations across all operations. Meet the handling requirements of all airlines through effective coordination and execution by the operational staff. Ensure staff discipline , address staff-related issues, and escalate concerns to superiors when needed. Maintain coherence, peace, and discipline within the team. Assist the Manager and contribute to formulating ground handling strategies and policies in line with the companys vision , mission , values , and applicable legal procedures . Provide necessary support to the Ramp Manager / AVP Ramp in dealings with customers, airline authorities, and other operational departments to achieve: Operational goals Market share growth Revenue targets Cost reduction Operational efficiency Educational Qualifications: Bachelor’s degree in any subject. Relevant Experience: 48–60 months of experience in the relevant field. Ability to handle mass manpower efficiently. Skilled in setting and managing operational priorities. Proficient in computer applications. Any professional qualification related to Aviation/Airport Operations is an added advantage. Experience in handling scheduled/non-scheduled , general aviation , and charter flight operations . Knowledge of load and trim sheet preparation. Experience in handling narrow-body , wide-body , and regional aircraft on the ramp. Personal Characteristics & Behaviours Demonstrates excellent supervisory and leadership skills. Fluent in written and spoken English . High energy levels with the ability to lead a diverse team . Displays strong logical thinking and the ability to manage operational pressure effectively.

Write engaging captions/blogs/newsletters/ad copy Compelling brand & products storytelling Handle Community engagement, comments, DMs, customer queries & online reputation Quick/professional responses Collaborate with design/video teams for campaigns Required Candidate profile Excellent writing & communication skill Creativity in storytelling & brand positioning Strong command of grammar & audience tone adaptation Familiarity with SEO-friendly writing & content optimization Perks and benefits Based on good exp in Content Creation/Copy writing

With Excellent Communication Being Proactive Customer Service & Support Adaptability & Flexibility Time Management

With Excellent Communication Being Proactive Customer Service & Support Adaptability & Flexibility Time Management

ROLE PURPOSE & OBJECTIVE This role is primarily responsible for underwriting high ticket and open market loans in the field through thorough assessment and personal discussion with borrower and / or co-borrower and unsecured loans of the microfinance and rural business vertical The incumbent works on maintainingsuccess and growth of products by adhering to defined policy and process for loan approval and credit policies and processes are followed effectively by sourcing staffs and appraisers. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE IL Disbursement of Rs. 2-3 Cr in a month and manage IL portfolio of 12-15 Cr. Support IL business of 3-4 Branches KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Underwrite high ticket and open market loans in the field through thorough assessment and personal discussion with borrower and / or co-borrower. Underwrite both unsecured and secured loans of the microfinance and rural business vertical as below Individual loans Business, Home improvement, Higher Education loans KCC, agriculture and livestock loans Maintains success and growth of these products by adhering to defined policy and process for loan approval. Maintain credit policies and processes are followed effectively by sourcing staffs and appraisers. Conduct business place, office, residence and farm visits of the applicants based on the product and purpose of the loan. Conduct reference checks with customers /suppliers / vendors / dealers. Assess repayment capacity, character and cash flow of the applicant. Maintain collection of relevant and proper documents. Maintain adherence to internal and regulatory policies / compliances like KYC etc. Sanction the files appraised by the sales / distribution team through thorough verification of the documents and assessment by the appraiser of the loan. Conduct sample TVR and PDs of the cases appraised by the sales team also shadow appraiser on a sample basis Escalate deviations for necessary approval as per the deviation matrix. Observe for triggers in documents and escalate documents with issues to FCU team. Decision on loan applications as per credit approval grid, deviation matrix and bureau matrix Responsible for portfolio quality of the loans underwritten for 12 MOB. Maintain daily productivity with respect to personal discussions, quality check of applications, sample visits and checks etc as per the set KRA. Imparting training to the microfinance team on the group lending, individual lending and other lending products credit policies, processes and systems, including regular trainings on changes / refreshers. Monitoring rejections from field, guide the branch staff to control the same and maintain higher number of Straight through applications from branches. Report/ Escalate critical issues at field for necessary action as per penalty matrix and maintain compliance of Audit issues. Conduct Loan Utilization Checks for the recent disbursement cases as per policy. Maintain to participate and drive the successful implementation of technology based projects at backend and field Plan and address issues across Poor, High Risk and Critical branches and maintain good risk management at the branches Maintains PAR and provision are maintained within the budget. Engage in collections for recovery, follow up for Incremental overdues and non-starters Sanction the files appraised by the sales / distribution team through thorough verification of the documents and assessment by the appraiser of the loan. Decision on loan applications as per credit approval grid, deviation matrix and bureau matrix Responsible for portfolio quality of the loans underwritten for 12 months of booking. Imparting training to the microfinance team on the group lending, individual lending and other lending products credit policies, processes and systems, including regular trainings on changes / refreshers. Report / escalate critical issues at field for necessary action as per penalty matrix and maintain compliance of audit issues. Maintain to participate and drive the successful implementation of product and technology based projects at field Maintains PAR and Provision are maintained within the acceptable limit/budget. Maintains customer satisfaction by processing of loan applications within the TAT defined Maintain adherence to all regulatory norms with respect to KYC, documentation and sanctioning of loans Maintain up to date knowledge of all the product of the geography Quickly learn of new products and systems being introduced and implement in the field. Networking with other NBFCs / Banks to have a deeper understanding of the Industry and its perspectives Undertake business sub sector or occupation study and survey of branch working areas. Customer Maintains customer satisfaction by processing of loan applications within the TAT defined Understand customers need & repayment capacity & make appropriate loan decisions and recommend right product and loan amount to right customer Maintain that credit responds to branch & customers queries and issues timely, thereby ensuring good service to customers through efficient processing of applications Undertake visits in other financial institutions for timely resolution of issues relating customer or staffs of other institution Engage with customer for any feedback on the products, policy and process Internal process Maintain adherence to all regulatory norms with respect to KYC & Documentation, Customer Selection and Sanctioning of loans Maintain completeness of post disbursement documents, follow up for if gaps any Review branch working areas, negative areas, no-go areas and negative customer list Maintain that the Issue/ deviations / policy/ process violation are escalated appropriately to the concerned department and supervisors for implementation of penalty matrix. Attend audit closure meetings to understand identified issues & take necessary corrective measures. Maintain and update activity trackers Personal discussions, Quality check of files shadow visits, sample checks, trainings, LUCs, escalations, deviations, branch errors Learning & Performance Maintain up to date knowledge of all the products and the geography Upgrade self and branch team about changes happening in the market New products being introduced and new systems being adopted to be learnt quickly and to be adopted. Keep updated with SLBC / DLC meetings & annual reports for information on investment on different types of crops for KCC / Agri limits. Keep abreast with ongoing farming operations in the field & market. Networking with other NBFCs / Banks to have a deeper understanding of the Industry and its perspectives Undertake business sub sector study and underwrite cases at field Maintain necessary feedback is given to supervisors on regular basis about the credit policies, processes and systems for effective and efficient underwriting Improve the probing skills to identify any issues in the field and report critical findings / observations for necessary action. Ensuring visits in branches of other clusters to maintain understanding and learning through experience

Hiring For Domestic Chat Location: Mohali Salary: 14-15k Qualification: 12th & Above Fresher & Experienced both can apply 6 Days working with Rotational Shift Need immediate joiner only Required Candidate profile Interested candidates can apply/send CVs to @7986679847

ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates. The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns Understand customers requirements and create opportunities to cross sell relevant products/ services Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof Customers Responsible for handling customer queries and provide information as per defined standards and escalate to Assistant CRM & CRM in case of any deviation Assist service quality team in conducting surveys on customer satisfaction and client impact; service audits Maintain direct contact with customers either by telephone or face-to-face Conduct exit interviews for drop out customers and report the findings to Assistant CRM and to CRM. Assist in Microfinance Plus activities being conducted in the Branch Action on closure of presidential complaints from customers of respective branch Internal Processes Visit customers whose loans have been rejected or cancelled and report the reasons to ACRM/CRM Attend non-financial transactions such as; updating customers mobile number, handle customer requests such as pass book print, account statements, cheque book, ATM, PIN requests, account closure requests (FD/CASA/RD) and address change request etc. Handle customer enquiries & complaints received through BCs Provide feedback to the CRM about product/process and contribute to the improvement Engage in creating awareness about appropriate loan utilization/savings to the customers Responsible for motivating customers to use alternate channels such as ATMs, BCs and assist/educate customers to use ATMs for dispensing cash and educate them on using kiosks & phone banking Report inappropriate collection practices by Branch staff and/or group/center members to ACRM or to CRM. Support cashier in daily activities especially if cash disbursement and repayments are high Coordinate with cash and accounts maintenance team in operations department to run smooth Branch operations Ensure timely scanning of loan application documents to maintain the required turnaround time (TAT) Assist the Assistant CRM in coordination for internal and external audits in the Branch Learning & Performance Maintain current knowledge of company products and services, applicable regulations KYC/AML norms Complete certification programs organized by service quality & operations department Ensure adherence to training man-days/ mandatory training programs for self Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications UG Any Graduation/Diploma & ITI Experience Minimum 1-2 experience is customer service Certifications NA Functional Skills Problem solving skills Systematic; meticulous and timely customer service Sensitive to Customer Wait Time Understanding of customer concerns Cash handling/administrative/ experience Behavioral Skills Positive interpersonal skills Customer service orientation Conflict handling Listening and communication skills Competencies Execution Managing Relationships Customer Focus Continuous Improvement KEY INTERACTIONS INTERNAL EXTERNAL Regional/cluster operations department Service quality department State HR Neighboring banks Cash management agencies Exit customers

Excellent written and verbal communication skills Excellent communication skills Knowledge of customer service principles and practices Excellent customer service skills Ability to multitask and prioritize tasks Rotational shifts with rotational offs Perks and benefits Incentives PF&Medical Benefits

Teleperformance is hiring for young talents/ Immediate joining- Email Process Requirements: Email Process Good typing ethics Minimum 6 months experience in chat Both graduate and undergraduate Job Details: 25k CTC 20k TH Work from office Face to Face Immediate joiners preferable Female 6am - 8pm Male 24/7 shifts 6 days working, 1 day rotational off Work Location: Hebbal, Bangalore. If interested, please send your resume through WhatsApp or call Bhargavi- 7619331123 Bring copy of resume mention Bhargavi

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA CONTACT: Chanchal- 9251688424

In excel candidate should be good at pivot tables, vlookup ,hlookup conditional formatting and using filters Excellent in English email drafting 5 days a week hybrid model-3 days office& 2 days wfh Interested candidates plz call on 9267953621/9871818500

Hiring: Customer Support Associate -International Process Location : Mohali, Chandigarh Salary : 23kctc to 33,000 CTC Shift : Rotational shifts (as per process) Qualification : UG/Graduate Experience : FRESHERS are welcome Requirements: Excellent English communication skills Willingness to work in rotational shifts Immediate joining is a must Apply Now Contact: Jyoti 8264812719 Immediate joiners only Referrals are highly appreciated

Who We Are Based in Austin, Texas, Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations. Acumera provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network operations, visualization, and security. Our clients focus on growing their companies using Acumeras remote systems visibility, strong data security, and simplified compliance services. Since 2002, Acumera has been our clients trusted network partner. Were a growing company looking for motivated professionals to join our team! Responsibilities Calling Customer and fix Installation Scheduling for products purchased from Acumera. Coordinate with Installation team to ensure timely Installation. Resolve Customer queries and issues. Update systems as per procedures to enable billing. Requirements Preferred Qualifications Having experience of Order fulfilment process and delivery to customers. Assist team with scheduling complex customer installs. Handle customer calls. Assist management with day-to-day reporting. Work on adhoc projects as assigned by management and complete the projects. within the timeline. Ex: Customer Outreach program. Proven working experience in stake holder management or a relevant role. Good communication skills, ability to understand and clearly communicate with customer. Ensure high customer satisfaction among business stakeholders. Education Graduate/ Post Graduate with relevant experience of 2-4 Years Shift US Shift Timings Availability Less than 15 days Perks of Acumera Group medical insurance. Paid company holidays. Casual dress code Cab facilities for employees working in shifts. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Acumera is an equal-opportunity employer. All final candidates will be subject to a pre-employment background check.

Hi Job Seekers, Greetings... Bulk HIRING FOR WFO! Location: Lucknow Job Title: Customer Support Executive (Work From Office) Salary: Lucknow : Upto 3LPA ( Depending upon last drawn) Eligibility: Education: Minimum 12th Pass/Graduate in any stream. Experience: Freshers & Experienced candidates both can apply. Communication: Excellent verbal and written communication skills in English is a must. Comfortable with rotational shifts and rotational week offs. Must be willing to work in a 24/7 work environment Key Responsibilities: Handle customer queries via voice and/or non-voice channels. Resolve complaints and provide appropriate solutions and alternatives. Maintain customer satisfaction through professional and timely responses. Document all conversations and follow communication procedures. Perks & Benefits: Performance-based incentives Quarterly bonus (for select roles) Growth and learning opportunities Stable, full-time employment Interested candidates can share there CV on the below number: 9453915028 (HR Anshika TIwari) 9450957497 (HR Shrasti Pathak) Prefer to call between 10:30AM to 6:30pm only Thanks & Regards Anshika Tiwari (9453915028) HR Executive #bpo #customersupport #wfh #wfo #workfromoffice #customerservice #bpochat #internationalbpo #internationalchat #domesticbpo #domesticchat #voice #chat #blended

Process: Gynoveda Customer Services -Golden Opportunity for MALE / FEMALES to start their career -HSC Pass Fresher/ Exp -Good communication skills -Salary: Upto 21000/- CTC Required Candidate profile Location: Turbhe, Navi Mumbai Shift: 9:00 AM to 9:00 PM (Any 9 hrs Rotational) How to Apply:- WhatsApp/call send ur cv HR Mayuresh - 9822643973 Perks and benefits Golden Opportunity for to start their career

Yes bank Customer Service Day rotational shifts Rotational week off Graduation mandate Excellent comms Pick up & drop from thane station Freshers can apply Salary Upto 25,000 CTC Plus incentives. Required Candidate profile Qualification:- Any Graduate How To Apply..? To Apply , Call Or WhatsApp HR Rutuja:-9822687351 Perks and benefits Good Salary with unlimited Incentives

Hiring – PNB MetLife Insurance Sales Process Requirement:- -Salary: 13,500 (In-hand) -Experience: 3–4 months preferred -Shift: Rotational (8 AM – 8 PM window) -Good communication skills Required Candidate profile Qualification: Graduates only Location:- Trophizoid IT Park, Noida Sector 62 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754 Perks and benefits High Incentives and growth opportunities.

Ensuring and providing flawless, upscale, professional, and high-class customer service experiences Analysing customer feedback and providing strategic direction to continuously improve overall rating Responding to customer needs and anticipating their unstated ones. Attending customer inquiries, and also answering inquiries over the phone and Mail. Who are we looking for? Excellent communication skills Strong listening skills Interested candidates are requested to share their updated CV to nibeditan@brigadegroup.com for further consideration

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL # HIRING FOR PART TIME JOB # CHAT PROCESS SO ANYBODY WHO IS LOOKING FOR PART TIME JOB THAT TO IN CHAT PROCESS CAN APPLY. LOCATION- NOIDA 62 PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Undergrads/Grads all can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- Upto 14K CTC SHIFTS- 9AM TO 2PM AND 6PM TO 11PM WORKING DAYS- 6 CABS FACILITY IN ODD HOURS MAX AGE- 35 INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- NOIDA SECTOR 62 #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #noidajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #noida #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #noidajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints #bankingprocess #chatprocess #blendedprocess #jobs2025 #bpocalling ,

Roles & Responsibilities: Responsible for processing of booking forms, documentation, cheques, etc. Connecting customers for collection of amount due against construction. Assisting customers on flat allotment, stamp duty payment, registration, etc. Responsible for maintaining all details in MIS / Software on a daily basis. Coordinate with customers and resolve their queries / concerns. Build and maintain relationships with a high standard of customer satisfaction. Preferred Candidate Profile: Proven experience of 2 - 5 years in Real Estate Customer Service. Able to manage customers from booking to till possession stage. Understand customer concerns / queries and resolve them with empathy. Take initiative to enhance the overall CRM process. The ability to build lasting relationships with clients. Immediate / Early Joiners will be preferred. The work location is Marol, Andheri East. Candidates can also send their updated CV's to enquiry@i-stay.com with the following details: A) Position Applied B) Present CTC C) Expected CTC D) Joining Period

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS through exceptional service delivery * Resolve issues promptly & professionally For more info call / what's app on 9890111238 Office cab/shuttle Health insurance Provident fund

Customer Service Executive - Voice Process - International & Domestic Process Location- Marathahalli, Bangalore 0-5 Years Experience 2LPA - 4 LPA Immediate Joiners Note: Excellent Communication in English is mandate.

Greetings of the day! Hiring for Work from Office. We have come with great opportunity in one of the Leading Company for Lucknow Location. Join our dynamic team as a Customer Support Representative. Freshers / Experienced both candidates can apply. Under-graduate & Graduate both can apply. Required excellent communication in English. NOTE -[Fluent English And Excellent Communication Skills Are Mandatory] Position we are hiring for:- Job Title: Customer Support Representative Location: [Lucknow, India] 1. Process:- Voice Process. 2. Salary :- Upto 17,500k CTC And for 2+ years experience salary upto 20, 500k ctc 6 days working Rotational shifts and off. Fixed day shifts for Females . 3. Job Location:- Gomti Nagar , Lucknow. 4. Mode of interview:- Walk-in. 5. Mode of working: - Work from office. Desired Candidate Profile;- 1. Excellent Communication Skill in English. 2. Passionate for work & high on energy level. 3. Enthusiastic & have zeal to perform. 4. Should be comfortable in voice process. 5. Should be comfortable for rotational shift. Warm Regards, HR Isha 9076544893 hrisha12i@gmail.com Kindly share your resume on the same mail address Also refer your friends and relatives . *Candidates Who are Fluent In English Can Only Apply For this Job Profile** !