637 Customer Queries Jobs - Page 13

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Associate, Customer Care! Responsibilities • Respond to customer queries and customer concerns • Provide support for data collection to enable Recovery of the account for end-user • Maintain a deep understanding of client processes and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • Exhibit a capacity for critical thinking and analysis. • Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills What We Offer An inclusive and dynamic work environment that values diversity. Opportunities for professional growth and skill development. A supportive culture that encourages innovation and collaboration. Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

Job Information Job Opening ID ZR_2144_JOB Date Opened 06/03/2024 Industry Technology Job Type Work Experience 1-3 years Job Title Tele Sales Executive City Noida Province Uttar Pradesh Country India Postal Code 201301 Number of Positions 4 We are seeking a highly motivated and experienced Telesales Executive to join our team at our office location. The ideal candidate would have 1-2 years of experience in telesales. Additionally, they need to be Self-driven, and come with a strong Sales achievement focus!! Duties & Responsibilities: Conduct outbound calls to prospective customers with the goal of promoting and selling IT services-ERP software, mobile apps, website development. Develop a deep understanding of the features and benefits of products. Clearly articulate the value proposition of the products and address customer queries effectively. Build and maintain positive customer relationships through regular follow-up calls. Provide accurate information about products/services, pricing and promotions. Facilitate the payment collection process through effective communication and relationship-building Meet and exceed monthly and quarterly sales targets. Continuously strive for improvement in key performance indicators related to sales and revenue.Preferred candidate profile: Mandatory 1-2 years of direct telesales experience of Busy accounting software. Proven experience in telesales with a focus on sales. Ability to work independently and collaboratively within a team. Familiarity with ERP software and sales tracking tools. Self-driven and highly motivated Exceptional negotiation skills and the ability to handle and resolve issues and complaints effectively Minimum qualification of graduation- BBA, B.Com, etc check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_1820_JOB Date Opened 31/03/2023 Industry Technology Job Type Work Experience 0-2 years Job Title Customer Service Executive City Chennai Province Tamil Nadu Country India Postal Code 600004 Number of Positions 2 0-2 years experience in customer service Fluent English & Tamil communication skills. Willing to work from office. Have to resolve customer queries over calls and Emails Identify and assess customer's need to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Follow the communication procedures, guidelines and policies check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Follow up on abandoned carts via call, chat, or email, explain product benefits, resolve queries, encourage conversions, and update CRM. Coordinate with teams to improve customer experience and drive sales.

Interested Candidates may connect to Ms.Harshada +91 9504514444 Company Overview: Transcom is a global leader in customer experience solutions, providing high-quality customer support and sales services for some of the most respected brands in the world. At Transcom, we deliver excellence through innovative customer interaction, operational expertise, and a deep understanding of our clients needs. Job Overview: We are hiring Customer Sales & Support Associates to handle domestic voice and chat processes, including sales-driven projects like PhonePe. The ideal candidates will engage proactively with customers, provide resolution to their queries, assist with transactions, and drive customer satisfaction and conversions through strong communication and service delivery. Key Responsibilities: Handle inbound and outbound voice calls and chat interactions for customer support and sales. Provide high-quality resolutions for queries related to services, transactions, or product inquiries. Actively engage with customers to promote services/products and meet sales targets where applicable. Deliver excellent service while maintaining a customer-first approach. Maintain accurate customer interaction records in internal systems. Communicate clearly and professionally in English and Hindi. Eligibility Criteria: Education: Graduate (any stream) Mandatory Experience: Freshers are welcome. Candidates with experience in customer support, telesales, or BPO will be preferred Skills Required: - Strong verbal and written communication skills in English and Hindi - Basic computer knowledge and ability to multitask - Customer-focused attitude with problem-solving skills - No major grammatical or pronunciation issues Work Schedule: 6 Days Working with 1 Rotational Off Shift Timing: 8 AM to 10 PM (Rotational) Female candidates: Day shifts only (up to 8 PM) Salary & Benefits: CTC: 20,000-32,000 per month (Based on experience and role) Transport: Two-way cab facility provided Career growth and internal promotion opportunities Work with a globally recognized BPO brand Dynamic and inclusive work culture with training support Ready to join a team that values customer relationships and professional growth? Apply now and grow your career with Transcom!

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Care! In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications. Responsibilities • Respond to customer queries and customer concerns • Provide support for data collection to enable Recovery of the account for end-user • Maintain a deep understanding of client processes and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • Exhibit a capacity for critical thinking and analysis. • Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills • Analytical skills with customer-centric approach • Excellent proficiency with written English and with a neutral English accent • You should be able to work on a flexible schedule (including weekend shifts) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

SUMMARY Greetings, Excellent Opportunity for International Voice Support role in one of the Leading MNC @Pune!! Our Client is a Leading Health Information Management Outsourcing company providing integrated end-to-end outsourcing. Job Title: I nternational voice support role (US healthcare process) Work Location: Pune Kalyani Nagar, Mode : Work From Office Shift: Rotational Shift Week Off: 2 days Week Off Requirements Eligibility : Qualification:Graduate / Post Graduate Excellent English - both verbal and written communication skills. Flexible to work in shifts. Knowledge of customer service principles and practices. Max age is 40yrs Job Role: Voice Process Inbound Calls Solving Customer Queries Shift : Rotational Shift (24*7) Week Off: 5 days working (2 days rotational week off) Salary Up to 25k CTC Benefits Benefits Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist. Both Side Cab. Incentives.

- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754 Perks and benefits High Incentives and growth opportunities.

Process - Outbound Process / Telesales (Kotak /Idfc) Average Comm Easy selection Qualification: Min HSC Fresher & Exp both can apply Shift time - 9:30 to 6:30 Salary - 13k to 16k in hand + Incentives Required Candidate profile HSC or Any graduate / Under graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below)- HR Mahek :- 7559401618 Perks and benefits High Incentives and growth opportunities.

Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Company Name:-Vyapar PVT LTD Responsibility Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided. Should be able to answer calls timely ensuring adherence to the process standards. Follow up customer calls wherever is necessary Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Follow established processes and procedures to maintain service quality. Core Responsibilities: Customer Support: Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. Log customer concerns and follow up until resolved. Lead Generation: Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. Desired Skills and Requirements: Exp : 0 to 4 years Any Graduate Having accounting knowledge is a plus. Languages : English & Hindi Other Mandates: Office-based work and weekly 6 days work. Benefits : Full-time job Incentive Mediclaim benefits (Self + Spouse + Children + Mother & Father) Attendance Incentive NOTE : You can bring your friends along if looking for a job. Company Website : Address : Simply Vyapar Apps Private Limited, 24th, 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 I have also attached the set of Aptitude Question Paper and also shared the Status Sheet where you need to update the hiring no. verses achievements for every batch. Regards Satpal Singh 7795097214

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive. Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply. Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 14k to 29k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities -Quarterly Bonus Mode Of Interview -Walk-in Interview . NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number. Sakshi Singh 8090909718 Asif 8090909719 Sakshi Khatri 8090909716 Regards, Sakshi Singh HR Executive. Recoup Info.

Job Summary : We are seeking a proactive and detail-oriented Customer Coordination Executive to manage communication with customers regarding order delays, alternate solutions, and general updates. The role requires clear and professional interaction via email and WhatsApp, along with strong skills in Google Sheets and Microsoft Excel for tracking and reporting. Key Responsibilities: Coordinate with customers to inform them about order delays or offer alternative product options. Send timely updates and communication through email and WhatsApp. Maintain accurate customer interaction logs and status updates in Google Sheets / Excel. Collaborate with internal departments (operations, supply chain, customer service) to fetch and communicate accurate information. Ensure high standards of professionalism and responsiveness in all communications. Requirements: Strong written communication skills in English and Hindi. Proficiency in Google Sheets and Microsoft Excel (basic formulas, filters, data entry). Experience in customer communication via WhatsApp Business and email. Ability to multitask and prioritize in a fast-paced environment. Minimum 1 year of experience in customer service or coordination preferred. Preferred Skills: Knowledge of order processing or e-commerce operations. Familiarity with CRM tools or customer interaction tracking systems.

We are hiring Office Support roles in Bangalore. Freshers only Graduate must Basic computer knowledge required Share resume on WhatsApp: 9063724054 with: Self Introduction What do you know about Customer & Office Support?

We are hiring Office Support roles in Bangalore. Freshers only Graduate must Basic computer knowledge required Share resume on WhatsApp: 8714152516 with: Self Introduction What do you know about Customer & Office Support?

We are hiring Office Support roles in Bangalore. Freshers only Graduate must Basic computer knowledge required Share resume on WhatsApp: 6305487889 with: Self Introduction What do you know about Customer & Office Support?

Hiring for a MNC chemical manufacturing industry. Someone having experience in Sales Support/Inside Sales/Customer Support from chemical Industry only-(Male Candidates only) Exp - 3-8 yrs Any Graduate Can share cv on sonam.thakur@cielhr.com Key Responsibilities: Answer to customer inquiries via phone, email, chat, or other channels. Pays attention to details, attends to customer requests & details. Identifies and resolves customer problems and complaints effectively and efficiently Provide accurate and timely information about products, services, and company policies Work proficiently in SAP sales module & internal working systems that supports customers requirements Customer focused; Strive to exceed customer expectations and ensure a positive experience Maintain detailed records of customer interactions and issues using CRM systems Work with other teams (e.g., planning, technical support, logistics, sales etc) to resolve issues Identify areas for improvement in customer service processes

- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata:- 8624868754 Perks and benefits High Incentives and growth opportunities.

*Track payments and invoices. *Call existing and new clients regularly. *Taking bookings from patients/clients. *Coordinating and allotting phlebotomists. *Taking feedback calls. *LIS report upload *Resolving queries regarding tests.

*Track payments and invoices. *Call existing and new clients regularly. *Taking bookings from patients/clients. *Coordinating and allotting phlebotomists. *Taking feedback calls. *LIS report upload *Resolving queries regarding tests.

Making calls to potential customers Explaining company services and products Maintaining daily call records Submitting daily progress reports Required Candidate profile 12th grade or higher education Fluent communication skills in the local language Basic computer skills

Company Name:-Vyapar PVT LTD Responsibility Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided. Should be able to answer calls timely ensuring adherence to the process standards. Follow up customer calls wherever is necessary Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Follow established processes and procedures to maintain service quality. Core Responsibilities: Customer Support: Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. Log customer concerns and follow up until resolved. Lead Generation: Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. Desired Skills and Requirements: Exp : 0 to 4 years Any Graduate Having accounting knowledge is a plus. Languages : English & Hindi Other Mandates: Office-based work and weekly 6 days work. Benefits : Full-time job Incentive Mediclaim benefits (Self + Spouse + Children + Mother & Father) Attendance Incentive NOTE : You can bring your friends along if looking for a job. Company Website : Address : Simply Vyapar Apps Private Limited, 24th, 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 I have also attached the set of Aptitude Question Paper and also shared the Status Sheet where you need to update the hiring no. verses achievements for every batch. Regards Pavana 7760687202

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

Hiring Telecaller for Fresher & Experience. - Customer support for Ecommerce - Needs to attend the inbound call - Solving customer queries over the call - Immediate joining - Day shift - Virtual Interview HR Connect - Ms. Sangeeta - 824 024 5399 Required Candidate profile Qualification - Min 12th Pass Salary - Fresher - 15k Exp - 17k Male & Female both can apply Candidate needs to be well versed in English Office Location: Kolkata Day shift Good luck