2777 Customer Queries Jobs - Page 13

Team Lead - ORM Location - Navi Mumbai, Ghansoli Role & responsibilities Social Media Complaint Management, Escalation desk. Handling social media platforms like Facebook, Twitter, Instagram, Linkedin, etc. Analyze customer feedback and complaints to identify trends and areas for improvement in service delivery. Handling customer complaints and feedback. Utilize CRM tools and software to track and manage customer interactions and complaints efficiently. Implement innovative solutions to enhance the customer experience and reduce complaint resolution time. Interested, kindly share your updated resume at matildad@hexaware.com / 9082299130

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Cisco FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the ...

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Unified Collaboration domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Anal...

Customer Service Executive - TATA HFL (Inbound Process) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile Qualification:- Min HSC pass Job location - Ghansoli, Navi Mumbai - 400710 Contact Details:- HR Kshitij Contact No:- 9763458943 (Call/WhatsApp) Perks and benefits competitive salary range

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off Salary : 18k take home UNLIMITED INCENTIVES Required Candidate profile Qualification: Min HSC Location: Majiwada, Thane To schedule your interview Call or send your CV through WhatsApp HR Akshay - 9822146578 Perks and benefits Career growth opportunity !

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support ...

Role & responsibilities: *Engage with clients to understand their needs *Build and maintain strong client relationships over chat or email to drive and enhance customer satisfaction. *Should have knowledge on Customer service Preferred candidate profile: *Minimum Graduation is required *Candidate should have 1 years of experience with documents. Experienced candidates can apply Candidate should have the experience in customer service preferred *Excellent English communication Salary: Upto 26KCTC Kindly drop your CV on this number 9220937208 Interested candidates can connect me Prerana 9220937208

You will be responsible for providing email and chat support for domestic processes. The ideal candidate should have a minimum of 1 to 2 years of experience in this field. Both male and female candidates are welcome to apply. This is a full-time position and requires immediate joiners. The work will be conducted from the office premises only. - Provide email and chat support for domestic processes - Handle customer queries and concerns effectively - Ensure timely responses to emails and chat messages - Collaborate with team members to address customer needs - Minimum 1 to 2 years of experience in email and chat support - Strong communication skills - Ability to work in a fast-paced environme...

Responsibilities: Manage customer queries via phone, email & chat Resolve complaints promptly Ensure high customer satisfaction ratings Maintain accurate records & reports Handle customer relationships with empathy

Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to retain products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Maintains and impr...

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Customer Relationship Manager / Grievance Redressal Manager Role : - Handling inbound calls Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs. shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off : - 5 Days working 2 days rotational off Job Description : - 1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. 2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. 3. Understanding multiple products and processes. 4. Influencing customers to...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Position Title: Leady Customer Handling Supervisor (CHS)ONLY FEMALE Location: Near Vadape Police Chowki Bhiwandi mumbai Salary - 17000 Ctc+PF+ESIC ETC Reports To: Regional Head Key Responsibilities: 1-Customer Relationship Management: 2-Shipment Coordination: Coordinate with operations teams to resolve delivery issues, damages, or short cases. Documentation: Verify and maintain all customer documents, including e-way bills, NOCs, and other necessary paperwork. Regards Surbhi HR 9140249894

Inbound voice process Solve the customer queries on call Should speak English and Hindi fluently For more details call Sumayya HR 9652558571 Perks and benefits Esi, pf

Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in professional manner Provide accurate information about products/ Service Job Location - Chennai HR Poojitha - 9381602585 Required Candidate profile Qualification - Any Degree ( 2023, 2024, 2025) Mode Of Work - Work From Office Only Male and Female Candidates can Apply

Sr. Customer Service Executive - International Transmission, Voice n Mobile The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of pr...

Responsibilities: * Meet daily/weekly call targets * Maintain accurate records & reports * Resolve customer complaints promptly * Make outbound calls to promote products/services * Handle incoming customer queries

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis,...

Hi Job seekers, Greetings..... Are you ready to kickstart an exciting career with a dynamic multinational BPO in LUCKNOW ? It is on the lookout for enthusiastic individuals to join our team , and it could be YOU! We ARE HIRING FOR CUSTOMER SERVICE ROLE FOR LUCKNOW LOCATION ANY UNDERGRADUATE / GRADUATE /EXPERIENCD / FRESHER ALL CAN APPLY IMMEDIATE JOINERS ONLY INTERNATIONAL /DOMESTIC PROCESS PROFILE- CUSTOMER SERVICE LOCATION- LUCKNOW SALARY - 15K CTC UPTO 24K CTC Roles and Responsibilities Handle customer inquiries through various channels such as phone, email, chat, and social media. Resolve customer complaints and concerns in a timely and professional manner. Provide accurate information t...

Role & responsibilities Build strong customer relationships through engagement and timely query resolution. Provide regular project updates to customers and ensure they stay informed. Encourage customer referrals by offering incentives and privileges. Collect and publish customer testimonials on websites and property-related portals. Handle customer escalations and ensure timely resolution. Enhance customer service policies and strategies for enhanced service delivery. Handle post-booking queries, allotment letters, agreements, and processing cancellations. Coordinate with the legal team to ensure seamless documentation and compliance. Work with the technical/site teams to facilitate a smoot...

Note: Only candidates with real estate experience are eligible to apply Role & responsibilities Build strong customer relationships through engagement and timely query resolution. Provide regular project updates to customers and ensure they stay informed. Encourage customer referrals by offering incentives and privileges. Collect and publish customer testimonials on websites and property-related portals. Handle customer escalations and ensure timely resolution. Enhance customer service policies and strategies for enhanced service delivery. Handle post-booking queries, allotment letters, agreements, and processing cancellations. Coordinate with the legal team to ensure seamless documentation ...

We are seeking enthusiastic, service-oriented and professional individuals to join our Food & Beverage team at Ramada Plaza. This role includes both F&B Associates and F&B Executives responsible for providing exceptional guest service across our dining outlets, in-room dining, and banquets. Candidates should be passionate about hospitality, food service, and guest interaction. Role & responsibilities Greet guests warmly and ensure a pleasant dining experience. Present menus, take accurate orders, and serve food and beverages as per hotel standards. Set up tables with linen, cutlery, glasses, and ensure cleanliness and hygiene of the dining area. Assist with buffet setup and replenishment dur...

We are looking for a Customer Service Agent who can handle Customer Queries and Technicians in Australian Shift for a Home Lift . Role: Customer Service - Lift product Work Location : Neelankarai Shift Timing : 4:00 AM (Morning) - 2:00 PM (Afternoon) Salary Package : As Per Norms Roles & Responsibilities : Fresher to 7 years of experience Excellent communication skills in English Good relationship management and networking skills Pleasing personality with the ability to understand client needs and also execute the same Well versed in MS Office- Excel/Word/PowerPoint Maintain a positive attitude focused on customer satisfaction Perks and Benefits: Excellent salary package. Training and full s...

- Answer incoming calls and respond to customer's emails. - Management and resolve customer complaints. - Lead allocation to the Sales Teams - Identify and Resolve issues of existing candidates - Rotational Shift including UK Shift. Required Candidate profile - Good English communication skills - Email writing skills to customers - Comfortable with Rotational Week Off - Have minimum 1yr international customer support process experience Perks and benefits 6 days working & Rotational Shift