637 Customer Queries Jobs - Page 26

Inbound Calls: Address customer inquiries related to D2H services, including billing, technical support, and service requests. Provide accurate information about products, services, and promotions. Resolve customer complaints and issues promptly, ensuring customer satisfaction.Sai Vikram Academy Outbound Calls: Conduct follow-up calls to customers for service feedback and satisfaction surveys. Promote new services, upgrades, and special offers to existing customers. Assist in customer retention efforts by addressing concerns and providing solutions. Role & responsibilities Preferred candidate profile

HIRING ON!!! For #International customer Support Executive Campaign Type-voice Rotational Shifts/Rotational off 9.5 Hrs of working including 1hr of break 5 days working 3 Months of Paid training Salary -28k ctc-38k ctc Online Interview Required Candidate profile Eligibility & Requirements: Graduate/Undergraduate both are eligible Immediate Joiners, ready to relocate Need Excellent Communication Skill in English

We are hiring for Executive - Customer Service!!! Criteria: Undergraduate/Graduate with minimum 1 year of international voice experience. Shifts: UK rotational with 2 rotational offs (comfortable with night shifts) Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Job Location: Vikhroli, Mumbai Mode: Work from Office Contact person - HR Veronica - (Veronica.Monteiro@capita.com - 9036820938)

Hiring Kannada Customer Service (Inbound) - Domestic Work from Home Details : Working days: 6 Days working (1 Rotational Off) Salary: Freshers: 19k CTC | Experienced: 21k CTC Languages : Fluent Kannada with English Roles and Responsibilities Minimum of 6 months - 1 year experience as customer service executive in a domestic contact center (Preferred). All consultants shall fluently speak, write (specific to capturing notes) and comprehend in English and Kannada. Ability to engage in communication and build a conversation around it Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. System requirement :- Core i5 gen 7 or above with 8GB RAM and genuine windows 10 or 11. Broadband connection is preferred and mobile hotspot is not allowed. Power back-up is mandate Share CV to Kajal.pallela@onekee.in with Subject line WFH/Kannada including Laptop Specifications.

- Respond to partners and end users via phone/email - Handle customer complaints calmly and professionally - Coordinate with departments to process orders and requests. - Liaise with auditors and address irregularities - Shift: UK Required Candidate profile - Experience: International voice process. - Skilled in handling difficult customers professionally - Proficient in Microsoft Office, especially Excel - Industry preference: Any or Telecom(prefer).

We are hiring for International Voice Process Customer Support roles with Teleperformance. Looking for candidates who are passionate about delivering excellent customer service to international clients. PROFILE - CUSTOMER SERVICE EXECUTIVE/SENIOR CUSTOMER SERVICE EXECUTIVE/SALES EXECUTIVE SALARY - 24K IN HAND TO 40K IN HAND + LUCRATIVE INCENTIVES FREHER SALARY - 24K IN HAND FOR EXPERIENCE - UPTO 40K IN HAND BOTH SIDE CAB PROVIDED ROTATIONAL SHIFTS 5 DAYS WORKING 2 ROTATIONAL WEEK OFFS WORK LOCATION - GURGAON / NOIDA Preferred candidate profile Key Responsibilities: Handle inbound/outbound calls and resolve customer queries Ensure customer satisfaction with timely and professional solutions Follow communication scripts and standard procedures Work in rotational shifts (including night shifts) Eligibility: Graduates/Undergraduates can apply Must have excellent spoken English International voice process experience preferred Freshers with exceptional communication skills are also welcome Shift & Schedule: Rotational Shifts (24x7) 5 Days Working Location: Noida or Gurugram (Candidate must be open for either location) Perks and Benefits: Attractive salary + Huge incentives Cab facility provided Opportunities for career growth Note: You will be screened and aligned to a suitable process based on your communication skills and experience. Contact: Gagan (7838781484)

Job Title: We are seeking a proactive and empathetic Customer Relationship Executive (HR) to act as the primary point of contact for all HR-related inquiries and concerns within a designated zone. This role involves managing employee relations, addressing grievances, handling emergency situations, and ensuring effective communication between employees and management. The ideal candidate will possess strong interpersonal skills, a deep understanding of HR policies, and the ability to navigate complex situations with discretion and professionalism. Key Responsibilities: Employee Relations & Engagement: Serve as the first point of contact for employees regarding HR-related queries and concerns. Foster positive relationships between employees and management to promote a collaborative work environment. Conduct regular check-ins with employees to gauge satisfaction and address potential issues proactively. Grievance Handling & Conflict Resolution: Receive and document employee grievances, ensuring confidentiality and impartiality. Investigate complaints thoroughly and in a timely manner, collaborating with relevant departments as needed. Mediate conflicts between employees and management, facilitating constructive discussions to reach amicable resolutions. Emergency Response & Escalation Management: Develop and implement protocols for handling emergency situations affecting employees. Coordinate with emergency services and internal departments during critical incidents. Ensure timely communication with affected employees and their families, providing support as necessary. Act as an escalation point for complex or high-priority HR issues, providing expert advice and solutions. Reporting & Documentation: Maintain accurate records of all employee interactions, grievances, and resolutions. Prepare regular reports on HR metrics, including grievance trends and emergency incidents. Present findings and recommendations to senior management for continuous improvement. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. Proven experience in HR or customer relationship management roles. Strong understanding of labor laws and HR best practices. Excellent communication, interpersonal, and conflict resolution skills. Ability to handle sensitive situations with discretion and professionalism. Proficiency in HR software and Microsoft Office Suite.bp global+1Manatal+1 Desirable Skills: Experience in crisis management and emergency response. Familiarity with grievance management systems. Multilingual abilities to communicate with a diverse workforce. Working Conditions: Full-time position with occasional after-hours availability for emergency situations. Office-based with potential for remote work depending on company policy.

Domain: International Voice Process Location: Bangalore CTC: 4 to 7 LPA Experience: Minimum 1 Year into Customer support (International Voice) Qualification: Graduate Shifts: 24/7 (US) Notice: Immediate Nishchay(9875743585) Aman(8306474104)

Job Title: Customer Support Executive Voice Process (English & Hindi) Experience: 0 to 2 Years Location: Bangalore, India Employment Type: Full-Time Language Requirement: Fluent in English and Hindi (Mandatory) Interested candidates can reach out to HR at 861 845 7497 for more details or to schedule an interview Job Description: We are looking for a dedicated and customer-oriented Customer Support Executive (Voice) to join our growing team. The ideal candidate should be fluent in English and Hindi and possess excellent communication skills to handle inbound and outbound customer queries effectively. Key Responsibilities: Handle customer queries via voice calls professionally and efficiently. Provide accurate information about products/services. Ensure customer satisfaction by resolving issues promptly. Maintain records of interactions and follow-up actions. Collaborate with internal teams to ensure customer concerns are addressed. Requirements: 0 to 2 years of experience in a voice-based customer support role. Excellent verbal communication skills in English and Hindi (Mandatory). Good listening skills and problem-solving abilities. Basic computer knowledge. Willingness to work in rotational shifts if required. Perks and Benefits: Competitive salary and incentives. Opportunity to work in a dynamic and supportive environment. Training and career development programs. How to Apply: Interested candidates can reach out to HR at 861 845 7497 for more details or to schedule an interview.

A dynamic and detail-oriented professional to manage end-to-end coordination for spares and service offers, follow-up on purchase/work orders, and ensure timely documentation. The role demands strong communication, coordination, and documentation skills. Spares Offers Management Prepare and submit regular offers for spares to customers. Ensure timely follow-up and revisions as per customer requirements. Work Order/ Purchase Order Follow-up Follow up for Work Orders/Purchase Orders within 23 days of offer submission. Coordinate with internal and external stakeholders to ensure timely order processing. Service Jobs & AMC Coordination Prepare and submit offers for Service Jobs, Operations & Maintenance (O&M), and Annual Maintenance Contracts (AMC). Track the status of service proposals and respond to customer queries. Documentation & Compliance Maintain proper records of offers, orders, and correspondence. Ensure compliance with company policies and standard operating procedures.

Job Title: Customer Support(IT Services) Location: Mohali, Punjab Experience: 02 Years Job Type: Full-Time Industry: IT Services & Consulting Preferred: Candidates with IT/Technical background or experience Company Overview: Solitaire Infosys Private Limited is a fast-growing IT services and consulting firm based in Mohali, specializing in delivering innovative digital solutions across web development, mobile application development, cloud computing, and IT support. With a customer-centric approach and a passionate team, we aim to empower businesses through cutting-edge technology and tailored IT strategies. Our commitment to quality, timely delivery, and continuous innovation makes us a preferred partner for clients worldwide. Job Summary: We are looking for a dynamic and enthusiastic customer support to join our business development team. The ideal candidate will be responsible for making outbound calls, handling client inquiries, and setting appointments for our sales team. Candidates with a basic understanding of IT services will be given preference. Key Responsibilities: Make outbound calls to prospective clients from the provided database Explain IT services such as website development, app development, and technical support to potential customers Generate leads and set up appointments for the sales/business development team Follow up on inquiries and maintain accurate records in CRM tools Handle customer queries professionally and redirect technical questions to the relevant department Assist in campaign-based calling and promotional outreach Required Skills: Excellent verbal and written communication in English. Strong interpersonal and persuasive skills Ability to work under targets and manage time efficiently Basic knowledge of IT products and services is a plus Familiarity with CRM software or calling tools preferred Eligibility: Education: Graduate in any stream (BCA, B.Tech, B.Sc., MCA, MSc IT preferred but not mandatory) Experience: Freshers to 2 years of experience in tele calling, customer service, or IT sales Candidates with prior experience in IT or a technical background will be given added preference What We Offer: Competitive salary with performance-based incentives Training and mentoring from experienced IT professionals Career growth opportunities within the organization Dynamic work environment in a fast-growing company How to Apply: Interested candidates can send their resumes to shweta@solitaireinfosys.com or contact 8288007422 for more details.

Hiring for Position - Customer Experience Agent, Voice Process. (US shift) Locations :MG Road, Bangalore. Department : Customer Experience Exp.- min 6 months of exp. Overview : We are looking for a highly motivated and skilled Customer Experience Agents to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles & Responsibilities : Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK. Be a product expert, assisting new and existing professionals with queries related to our offerings. Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns. Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets. Handle unresolved questions and escalate issues when necessary. Identify and execute sales opportunities where applicable. Ensure all Customer Success KPIs are consistently met. Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT). Maintain high levels of service delivery and customer satisfaction. Required Skills : Strong proficiency in spoken and written English, with a clear and confident communication style. Minimum of 1 year experience in handling international customers. Excellent problem-solving and selling skills. Proficient in using laptops/computers with above-average typing speed. Exceptional attention to detail and organizational skills. Highly driven and motivated with a strong work ethic. Eagerness to learn and grow within the company. Self-starter with the ability to work independently and as part of a team. What We Offer : 5 days work week Competitive salary and benefits package Performance-based bonus payout + shift Allowance Learning & Development Opportunities with individual learning budget 40 paid days off One-way cab facility Corporate gym pass Quarterly townhall socials Monthly company lunches Fully stacked snacks counter Opportunity to work with a dynamic and supportive team Professional growth and development opportunities with personal L&D budget A chance to make a meaningful impact on customer success and satisfaction Healthcare insurance for you, upgradable to cover your family if you wish