637 Customer Queries Jobs - Page 6

Company: Digitide Solutions (Q Connect) Day Shift with cab facility Intermediate & Above (Undergraduates/Graduates) Salary: Fresher’s: 14000 Take Home Experienced:19K CTC 2-way cab transportation up to 35 KM radius Nodal point pic & drop Required Candidate profile Location: Begumpet and Pocharam Mindspace It is day shift 6 Days Working, 1 rotational week off Languages: Good communication in English & Hindi

Hi Job Seekers! Greetings from Shiningstars ITPL We are inviting applicatioons for Inbound Voice Process in Noida and Gurgaon for Multinational BPOs. Qualification - Any 12th pass out with excellent English communication skills can apply. Salary - Upto 3.6 LPA (Quaterely bonus + Perforamnce based incentives) Role & responsibilities Handle inbound and outbound calls, emails, or chat support. Address customer queries, complaints, and requests in a professional manner. Document customer interactions, transactions, and feedback accurately. Keep records of customer complaints and actions taken for reference. Preferred candidate profile Undergraduate/ Graduate/ Fresher/ Experience all can apply Good communication skills are required Immediate joiners are Preferred. Candidates should be comfortable with Rotational Shifts and Off. Interested and eligible candidates may reach me out at 9453915028 (Anshika Tiwari) Regards, Anshika Tiwari HR Executive #BPO #jobsatnoida #voice #bpo2025 #noidalocation #cs #hiring #hiringnow #noida #delhijobs #ugjobs #graduatefreshers #3lpa

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hello Candidates, Grab the opportunity to work with Tech Mahindra!! We are hiring for Customer Service Profile(WFO) for a Blended Process. Roles and Responsibilities Resolving customer queries and complaints. Responsible for resolving queries of customers within stipulated time frame. Possessing excellent product knowledge to enhance customer support. Eligibility Good English communication skills is required. Undergraduate & Graduate both can apply. Fresher & experienced both can apply. Salary - 15k to 15.5k 5 days working with rotational shifts and off. Immediate joiners are required. Interested ones can contact HR Himanshi - 7983513155/ HR Mayank - 8448492534/ HR Radhika - 9773583842 or can directly come for an walk in interview at below mentioned address and mention "HR Himanshi" or "HR Mayank" or "HR HR Radhika" on top of your resume. Office Address - 1st Floor, A8 Knowledge Boulevard, Noida Sec 62, Beside IMS College. Nearest metro station - Noida Electronic City Interview Time - 10.30AM to 3PM(Monday to Saturday) Carry below list of documents while coming for interview. Hard copy of resume E-Aadhar card & Pan card All education documents All experience letters

JOB DESCRIPTIONS There are two main branches you can follow: commercial credit, where you'll deal with business customers or consumer credit where you'll be dealing with the public. Your main duties will include: 1. There should be a close liaison between the credit controller and the marketing /sales department/Branch Manager so that credit issues are resolved smoothly. 2. Checking customer's credit situation 3. Deciding whether or not to offer the credit 4. Setting up the terms and conditions of the receivable and payable balances 5. Dealing with internal queries about payments, ensuring customers pay on time and Negotiating repayment plans 6. Assist in the setting up of the credit control system 7. Ensure that debts are paid in a timely manner 8. Meet cash & debtor day targets set by the Finance department and provide variance reports with actual with reason for discrepancy 9. Chase overdue invoices by telephone, email & letter within agreed timescale. Maintain accurate records of all chasing activity 10. Regularly making contact with customers/Branch Managers/Marketing person to ensure all relevant debts are managed as necessary 11. Identify changes in payment patterns and propose action to avert indebtedness 12. Ensure that all transactions are compliant with Company's policies and Handle disputed bills and negotiate to bring payment within the agreed terms 13. Handling legal disputes by working with close co-ordination with legal consultants 14. Provide accurate advice on billing queries 15. Respond promptly and completely to both client and internal enquiries 16. Propose write off of irrecoverable receivables for management approvals. Passing entries for approved Bad debts/write off. 17. Providing ad-hoc reporting as and when requested by management 18. Undertake account reconciliations on regular basis by keep the debtors ledger updated by ensuring timely receipt accounting and responsible for tagging all the receipts with its corresponding invoice details 19. Continuous follow up for any short payments and responsible for immediate accounting for difference in Invoice and collection for e.g. TDS, discounts or credit note 20. Ensuring money should not be lost due to wrong deductions/higher deductions by clients/marketing persons than the applicable rates/approved rates 21. Ensure monthly processing deadlines are met as required 22. Send out monthly client statements/letters as may be agreed from time to time 23. Develop the credit management capability within the practice 24. Other duties as delegated from time to time by the CFO or Finance Manager or any other person designated in their absence 25. If any customers stop paying or pay late then it's your responsibility to stop the providing services, start legal action to collect the money owed (if necessary) and in the case of bankruptcy you'll have to report to your higher management about the strategies to make sure you can recover what you can. 26. You are expected to regularly review the company's debt recovery procedures 27. Check and update the status in online portal 28. Continuously working towards improving system support by minimizing manual intervention Preferred candidate profile 1 - Any industry work experience 2 - Immediate Joiner or 1 month notice period 3 - minimum 5 Years of credit control experience.

Hi All, Exp - 2 to 4 years Pune Kharadi Location Shift time - 5pm to 2am (Home Pick & Drop) Good communication skills required. What youll do on a typical day: Answers general questions regarding portal navigation, HR applications use, and HR/Payroll policies and procedures. Demonstrate excellent customer service according to established call quality standards and management direction. Execute transactions (e.g., transfer, address change, voluntary separation, work schedule change, other personnel data changes) as assigned according to proper procedure, policy, and direction. Probe to understand customer needs for requests that are out of scope. Edit, route, resolve, and/or close cases according to established case quality standards and management direction. Ensure complete and accurate documentation of all customer requests in the case management tool. Demonstrated ability to de-escalate customer issue/scenarios. Appropriately communicate new call topics, trends or unusually high demand. Seek guidance as needed or directed from Senior CSAs, supervisors, or managers to assure that customer calls and cases are handled appropriately. Transfer or escalate more complex, critical, and/or confidential inquiries/requests to management or Tier 2 Human Resources Shared Service Center teams as appropriate. Consistently meet all customer satisfaction and productivity standards. What you need to succeed at XPO: At a minimum, youll need: 1-year related experience Experience with Microsoft Office products such as Word, PowerPoint and Excel. Itd be great if you also have: Associates or bachelors degree in Business, Human Resources or similar field. 3+ years related experience Experience with HRIS systems such as SuccessFactors Be part of something big.

Key Responsibilities : Outbound Calls : Make outbound calls to potential customers from provided leads. Product Knowledge : Learn and understand the products/services offered by the company to effectively communicate benefits and features to potential customers. Sales Pitch : Deliver scripted sales pitch to the customer and adjust as needed to address customer needs and concerns. Customer Queries : Answer questions about products/services, pricing, and terms, providing excellent customer service. Sales Targets : Meet and exceed daily, weekly, and monthly sales targets and performance metrics. Data Entry : Accurately input and update customer information in the CRM system. Follow-ups : Conduct follow-up calls to potential customers who have shown interest or require more information. Feedback : Collect and report customer feedback to help improve products/services and sales processes. Team Collaboration : Work closely with the sales team and other departments to ensure customer satisfaction and resolve any issues.

Job Summary: We are looking for friendly and confident Telecallers to join our team. Your job will be to make calls to potential customers, explain our services, answer their questions, and help generate leads or sales. You will also handle customer queries and keep records of calls. Key Responsibilities: - Make outgoing calls to customers and explain our services. - Answer incoming calls and provide information. - Keep a record of customer details and follow up with them. - Understand customer needs and suggest suitable services. - Maintain a positive and helpful attitude at all times. - Meet daily or weekly calling targets. - Work as part of a team to achieve company goals. Requirements: - Good communication skills in [mention languages, e.g., English, Hindi, etc.] - Basic computer knowledge to manage call records. - Positive attitude and good listening skills. - Ability to work under pressure and meet targets. - Prior experience in telecalling or customer service is a plus, but not required. Benefits: Training will be provided. Incentives and bonuses for good performance. Friendly and supportive work environment.Opportunity to grow in your career.

Job Summary: We are looking for a Business Associate & Telecaller to handle customer interactions, generate leads, and support business growth. The role involves making outbound calls, following up with clients, and assisting in sales and business development activities. Key Responsibilities: - Make outbound calls to potential and existing customers. - Explain products/services and answer customer queries. - Generate leads and schedule appointments for sales teams. - Follow up with customers to ensure a positive experience. - Maintain and update customer databases. - Assist in business development and market research activities. - Meet daily and monthly targets for calls and conversions. Requirements: - Good communication and interpersonal skills. - Fluency in [English/Hindi/ Regional Language]. - Basic knowledge of sales and customer handling. - Ability to persuade and negotiate with customers. - Proficiency in using CRM software and MS Office is a plus. - Prior experience in telecalling or sales is preferred but not mandatory. Benefits: - Fixed salary with incentives for performance. - Flexible work environment. - Career growth opportunities in business development and sales.

We are looking for a creative individual to handle customer escalations on Chat. You will manage sensitive issues, and ensure a seamless customer experience through timely and professional responses. Job Title/ Designation - Sr. Customer Service Associate - Chat Process Process - Telecom Location - Noida, Sector 62 Days of working : 5 Days a week / Rotational off and shifts Remuneration: Up to 3.25 LPA +PLI Twice a Year+ Night shift allowances for Male candidates +Medical Insurance Qualification - Graduation is Mandatory Remuneration - 27K CTC PM Experience - Min 1 Year & Maximum 2 years Experience in customer service, handled Customer Escalations on Chat or Email current or previous. Roles & Responsibilities: Handling customer queries on chat or Email . Handling customer escalations/grievances. Handling escalations on chat or Email. Providing resolution to the customers. Interested candidates can connect with Ms. Sanjana on 8527857726.

A Customer Support Executive (CSE) assists customers, resolves issues, and ensures satisfaction through various channels, using CRM systems to manage interactions and help build and maintain strong customer relationships. Contact no HR - 8657594412

A Customer Support Executive (CSE) assists customers, resolves issues, and ensures satisfaction through various channels, using CRM systems to manage interactions and help build and maintain strong customer relationships. Contact no HR - 8657594412

The Community You Will Join: As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that’s easy to find Faster resolution, preferably first time A team that’s there for them in times of urgent need Support that’s built around them The Difference You Will Make: Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge, empathy, and accountability Proactively strive to meet targets and goals independently A Typical Day: Job Family : Operations (Resolutions) Inbound and outbound calling process, messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs, primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location: Gurgaon Your Expertise: Graduate with minimum 2 years of international voice process experience in a contact center/BPO Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies Ability to manage sensitive customer information Knowledge of functional key performance metrics related to customer experience Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling Other requirements: Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed. Excellent English reading, comprehension, and writing skills Excellent active listening skills with the ability to understand verbal nuances Must be able to pass multiple language assessments in English Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc. Approved locations: Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period. Work from designated home office setups in Delhi/Gurgaon only Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

HIRING ON!!! For #International customer Support Executive Campaign Type-voice/Non Voice Rotational Shifts/Rotational off 9.5 Hrs of working including 1hr of break 5.5 days working 3 Months of Paid training Salary -27k ctc-38kctc Online Interview Required Candidate profile Eligibility & Requirements: Graduate/Undergraduate both are eligible Immediate Joiners, ready to relocate Need Excellent Communication Skill in English

Job Title: Senior Customer Support Executive Location: [City, India e.g., Bengaluru, etc.] Company: Magicbricks Role Overview: We are looking for a proactive and customer-centric Senior Customer Support Executive to join our dynamic support team. You will be the voice of Magic bricks, handling customer interactions across multiple channels, resolving issues, and enhancing the user experience by providing timely, empathetic, and effective solutions. Key Responsibilities: Handle escalated queries from customers via phone, email, chat, and social media channels. Act as a point of contact for complex or sensitive customer issues and ensure quick resolution. Collaborate with internal teams (sales, product, tech, etc.) to resolve customer pain points. Maintain high levels of customer satisfaction through professional and efficient service. Monitor support KPIs (CSAT, TAT, FCR) and work toward continuous improvement. Provide mentoring to junior support staff; conduct training when required. Prepare reports on recurring customer issues and suggest process improvements. Maintain knowledge of product features, updates, and industry trends. Adhere to SLA and quality standards in every interaction. Qualifications: Graduate in any discipline; a background in Business/Communication is a plus. Minimum 3–5 years of experience in customer support, preferably in e-commerce, real estate, or tech platforms. Proficient in English and Hindi; knowledge of regional languages is a plus. Strong communication, problem-solving, and interpersonal skills. Experience with CRM tools (e.g., Freshdesk, Zendesk, Salesforce). Ability to multitask, prioritize, and work in a fast-paced environment. Preferred Skills: Experience handling high-volume support environments. Exposure to quality audits and customer feedback analysis. Familiarity with real estate market trends and user behavior is a plus. Role & responsibilities Preferred candidate profile Female candidates

We are looking for highly skilled and efficient Chat Process Executives to join our customer support team. This role demands swift and accurate resolution of customer queries For More Info:- 7744984200 nikitangenesis@gmail.com

Seeking a skilled individual to manage both inbound and outbound queries efficiently. The ideal candidate should excel in drafting professional emails, organizing and conducting client visits, and tracking activities within our system. Required Candidate profile Excellent communication skills, both verbal and written. Excel Knowledge. Looking for immediate joiner. Logistics experience only. Graduation compulsory.

Female candidates only. Excellent verbal communication skills in English. Proficiency in Office 365 tools. Prior experience in telecalling/customer relationship/sales is a plus. Ability to work under pressure and meet daily targets. Flexi working Over time allowance Annual bonus Sales incentives Performance bonus Prevention of sexual harrassment policy

Hiring Customer Service Executives for a voice process dealing with premium household products. The role involves providing voice-based support to customers across the globe, addressing queries related to product usage, warranty. HR@9942180221 Required Candidate profile Excellent verbal communication skills in English Strong problem-solving abilities and customer-centric approach Willingness to work in night shifts and rotational offs Perks and benefits Both side cab Incentives OT Mediclaim for family

Role Summary To provide timely and accurate complaint responses and Internal Dispute Resolution (IDR). Resolve a variety of high-level complex complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO). Core Duties/Responsibilities The successful candidate will be responsible for the following: Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues. Establishing effective working relationships with key personnel. May act as a Lead. Coordinating and facilitating the work of others. Contribute towards the quality and compliance process, through the checking of casework where appropriate. Identifying key issues and patterns from data Completion of targeted work and to the required level of accuracy. Working well within teams and supporting colleagues. Professional communication in both written and oral forms. Identify own training needs. Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Essential Complaint handling/IDR experience. Good communication and Written. Strong in Email writing Numerate, articulate, strong attention to detail, excellent grammatical skills and able to present complex information in plain English. Able to persuade and influence others to achieve agreed objectives. Experience of dealing with stakeholder groups/external organisations. Analytical thinker with an enquiring mind. Advanced and specialised expertise developed through job related training and work experience Desirable Pensions experience. A good working knowledge of pensions administration software. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10days paid paternity leave Accidental & Life cover 3 times of concerned CTCRole & responsibilities More Info whatapp only 9535677276.

Job description Greetings of the day! Urgent hiring for Work from Office. We have come with great opportunity in one of the Leading Company for Lucknow Location. Join our dynamic team as a Customer Support Representative. Freshers / Experienced both candidates can apply. Only Graduates can apply. Required excellent communication in English. NOTE -[Fluent English And Excellent Communication Skills Are Mandatory] Position we are hiring for:- Job Title: Customer Support Representative Location: [Lucknow, India] 1. Process:- Voice Process. 2. Salary :- 20k CTC to 26k CTC. 6 days working Rotational shifts and off. Fixed day shifts for Females . 3. Job Location:- Hazratganj , Lucknow. 4. Mode of interview:- Walk-in. 5. Mode of working: - Work from office. Desired Candidate Profile;- 1. Excellent Communication Skill in English. 2. Passionate for work & high on energy level. 3. Enthusiastic & have zeal to perform. 4. Should be comfortable in voice process. 5. Should be comfortable for rotational shift. Warm Regards, HR Ansaf 8687717796 hransaf12i@gmail.com Kindly share your resume on the same mail address Also refer your friends and relatives . *Candidates Who are Fluent In English Can Only Apply For this Job Profile** !

Panacorp Software Solutions is looking for a dynamic Telesales Executive to join our sales team. The ideal candidate should have strong communication and persuasion skills to generate leads and convert them into customers. Key Responsibilities: Make outbound calls to potential customers and introduce our products/services Follow up on leads and maintain a sales pipeline Explain product benefits and resolve customer queries Achieve monthly sales targets and KPIs Maintain accurate records of interactions in the system Qualifications & Skills: Experience: Minimum 1 year in telesales or a related field (Freshers not eligible) Education: Any Degree Skills Required: Strong verbal communication and sales skills Ability to convince and convert leads into customers Basic computer proficiency (MS Office) Fluency in English and Tamil preferred

About CAMS: CAMS is a platform-based service provider for Mutual Funds, Insurance companies, Banks, NBFCs. It also offers IT services through its 100% subsidiary, Sterling Software Pvt. Ltd (SSPL) renowned for IT Products powering Mutual Fund Industry in India. The Companys products are used extensively by Asset management companies, CAMS (Indias leading MF RTA), Distributors. The product range is extensive covering areas of customer acquisition, account set up, transaction processing, customer care services, Commission processing, reconciliations, online services, mobile apps, SMS based services, call centre services. CAMS technology platform and services to Mutual funds are mature and compare with international markets. CAMS Insurance Repository Ltd and CAMS Investor Services Pvt Ltd are two other subsidiaries of CAMS. Account Aggregator is the next digital revolution in making in India after Aadhar and UPI. Responsibilities Make outbound calls to existing or potential customers. Address customer inquiries and provide information about Mutual Fund products or services. Resolve customer issues or complaints in a professional and timely manner. Upsell or cross-sell products or services to increase sales revenue. Keep accurate records of all customer interactions and update the customer database. Follow up with customers to ensure satisfaction and encourage repeat business. Provide feedback to the customer service team regarding customer concerns or trends. Adhere to company policies and procedures during customer interactions. Qualifications Any Graduate, with previous experience in customer service or sales roles. Excellent verbal and written communication skills. Strong problem-solving and negotiation abilities. Ability to handle and resolve customer complaints effectively. Ability to work well in a team and collaborate with colleagues. Ability to handle high call volumes and work in a fast-paced environment. Flexibility to work. Skills Excellent communication skills Customer service orientation Problem-solving Skills Ability to work under pressure Kindly share Relevant Profiles to sheebha.a@camsonline.com or contact 9655935857

Experience Required Minimum 1 year of experience if 12th pass Fresher welcome if graduate Key Responsibilities Handle inbound and outbound customer calls effectively and professionally Resolve customer queries, issues, and complaints with accuracy and efficiency Maintain up-to-date knowledge of products and services to provide accurate information to customers Document call details and customer interactions in CRM systems Follow communication scripts when handling different topics Meet performance goals and quality standards Required Skills Excellent verbal and written communication skills in English Ability to listen actively and respond empathetically Good problem-solving abilities and customer-oriented attitude Basic computer knowledge and typing speed Eligibility Criteria Education: Minimum 12th Pass with 1+ year BPO experience Graduates (any stream) Freshers can apply Age: 18 years and above Comfortable with rotational shifts and working from office Benefits Attractive salary with performance-based incentives Paid training and onboarding support Growth opportunities within the company Friendly and supportive work environment Skills: active listening,customer support,customer-oriented attitude,excellent verbal and written communication skills in english,basic computer knowledge,empathy,typing speed,mumbai,bpo,communication skills,problem-solving abilities,communication