1853 Customer Queries Jobs - Page 6

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Work Location: In person

Position: Customer Support Associate (Night Shift) Company: Dharani Info Technologies Experience: 1 5 Years Location: Guntur About Us: Dharani Info Technologies is committed to delivering high-quality solutions and excellent customer service. We are looking for a Customer Support Associate who can efficiently handle client queries, provide timely resolutions, and ensure customer satisfaction. Key Responsibilities: Handle inbound and outbound customer calls, emails, and chats in a professional manner. Resolve customer queries, complaints, and issues within defined timelines. Provide accurate information about products/services and guide customers effectively. Document and maintain records of customer interactions and feedback. Escalate unresolved issues to the appropriate internal teams for prompt action. Follow up with customers to ensure resolution and satisfaction. Achieve individual and team performance targets related to response time, resolution rate, and quality. Required Skills & Qualifications: Bachelors degree in any discipline (preferred). 15 years of proven experience in customer support or a similar role. Strong verbal and written communication skills. Customer-focused with good problem-solving abilities. Proficiency in MS Office and basic knowledge of CRM tools. Ability to work in rotational shifts, if required.

About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida. The Group Manager will be responsible for overseeing and driving excellence across three critical functions Customer Experience (CX), Fraud Control, and Sales Audit . Key Responsibilities Lead 3 Team Leaders (CX, Fraud, Sales Audit) and their respective teams. Define and monitor KPIs for each vertical aligned to business goals. Mentor and upskill Team Leaders to strengthen managerial bandwidth. 2. Customer Experience (CX) Management Ensure timely and effective handling of recruiter/client queries, complaints, and escalations. Drive VOC (Voice of Customer) initiatives to capture feedback and improve service quality. Monitor TAT, resolution quality, and CSAT/NPS scores. Implement process improvements to enhance recruiter experience. 3. Fraud Control & Compliance Oversee fraud detection, prevention, and redressal mechanisms. Ensure robust monitoring of suspicious activities Maintain governance through regular audits, blacklisting SOPs, and maker-checker validations. 4. Sales Audit & Quality Assurance Supervise the auditing of sales calls and processes to ensure compliance with pitch guidelines. Track and report defect rates, audit accuracy, and adherence to sales quality benchmarks. 5. Performance Monitoring & Reporting Review daily/weekly/monthly dashboards across all three functions. Analyze trends, highlight risks, and present actionable insights to senior leadership. Establish governance cadence through structured review mechanisms (daily huddles, WBRs, MBRs). 6. Strategic Initiatives & Cross-Functional Collaboration Act as a bridge between Operations, Sales, Product, and Compliance teams. Drive automation and digitization initiatives across CX, Fraud, and Audit processes. Qualifications & Skills Graduate/Postgraduate with 8–10 years of experience in Operations/Customer Experience/Fraud Control/Sales Quality. Proven experience in managing multiple teams/functions simultaneously. Expertise in governance, compliance, and process improvement. Strong problem-solving, decision-making, and conflict management skills.

Openings For Banks and other Ecommerce companies Qualification: Any Graduate/ experience Candidate should be fluent in Kannada and English 6 Days working 1 Rotational Off immediate joining CTC upto 35000k If interested call Mitali 9454460486 Perks and benefits .

Job Title: Senior Customer Service Representative Location: Bangalore Department: ITES Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager @ Vidya @ 9686682465 / 7760984460 / 9686682466 / 9686454871 / 7022984418 / 7259027282

JD Account Management- Senior Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Transactional Activities: To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify that all queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions.

Interested Candidates may connect to Ms.Priyanka Ghosh-9045254118 Company Overview: Transcom is a global leader in customer experience solutions, providing high-quality customer support and sales services for some of the most respected brands in the world. At Transcom, we deliver excellence through innovative customer interaction, operational expertise, and a deep understanding of our clients needs. Job Overview: We are hiring Customer Sales & Support Associates to handle international voice and chat processes. The ideal candidates will engage proactively with customers, provide resolution to their queries, assist with transactions, and drive customer satisfaction and conversions through strong communication and service delivery. Key Responsibilities: Handle inbound and outbound voice calls and chat interactions for customer support and sales. Provide high-quality resolutions for queries related to services, transactions, or product inquiries. Actively engage with customers to promote services/products and meet sales targets where applicable. Deliver excellent service while maintaining a customer-first approach. Maintain accurate customer interaction records in internal systems. Communicate clearly and professionally in English and Hindi. Eligibility Criteria: Education: Graduate (any stream) Mandatory Experience:Candidates with experience in customer support, telesales, or BPO will be preferred Skills Required: - Strong verbal and written communication skills in English and Hindi - Basic computer knowledge and ability to multitask - Customer-focused attitude with problem-solving skills - No major grammatical or pronunciation issues Work Schedule: 6 Days Working with 1 Rotational Off Shift Timing: 8 AM to 10 PM (Rotational) Female candidates: Day shifts only (up to 8 PM) Salary & Benefits: CTC: 20,000-32,000 per month (Based on experience and role) Transport: Two-way cab facility provided Career growth and internal promotion opportunities Work with a globally recognized BPO brand Dynamic and inclusive work culture with training support Ready to join a team that values customer relationships and professional growth? Apply now and grow your career with Transcom!

We are looking for a CRM Executive to manage customer relationships using our CRM platform. The role includes maintaining customer data, improving client engagement, ensuring smooth communication, and handling inbound and outbound calls.

Build and maintain strong client relationships. Handle customer queries, complaints, and feedback. Identify opportunities to upsell/cross-sell products or services. Maintain customer data and ensure high customer satisfaction Required Candidate profile Graduate with good communication & interpersonal skills. Strong problem-solving ability and customer service orientation. Experience in CRM software/tools preferred.

Customer support- Need to work on inbound calls, solve customer queries, strong comms skills, Exp- 0-2 yrs Telesales- Need Sales exp, Both inbound and outbound calls Exp- 1+ yrs Loc- Pune- Shivaji Nagar Apply/share to preethi.kumar@harjai.com

Collections on delinquent accounts through customer meeting. Have a daily visit plan basis the PTP. In case of broken PTPs getting a revised commitment from customer for payment. Collection of bounce charges Giving feedback to BCI / BU Manager/Credit Manager on market issues - , Frauds Updating DCR (Daily Collection Report) Reporting to BCI by EOD with the DCR for review Maintenance of receipt books Ensure of third party payment in the absence of the customer ensure relevant process is followed. Tracing of skip customers by liaising with FCU or other innovative means. Ensure receipts are given even if there are part payments made. Handling customer queries Ensure once the receipt book is complete the same is entered in the receipt control register with sign offs taken. Gives Early warning inputs regularly through market, industry and customer level feedback in order to avoid surprise delinquencies. Take various market references and build touch points for customer reference. Check and keep tab on industry trends, key factors impacting industry, performance of trade in local market and regulatory impact To be conversant in usage of MPot machine

Roles and Responsibilities Manage a team responsible for loan recovery, debt recovery, and NPA management. Oversee field collections, bucket handling, and write-off processes. Ensure timely resolution of customer queries and issues related to loans and microfinance services. Develop strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to identify areas for improvement in the lending process.

The position is based in Bangalore and as a member of the customer success team, you will be responsible for various tasks. This includes proactively identifying and resolving issues related to Farmizen subscriptions, addressing customer queries through in-app chat, monitoring churn risks, developing strategies to mitigate churn, and coordinating with field officers to ensure smooth communication between customers and the field team. Proficiency in at least one of Kannada, Tamil, or Telugu, along with excellent written and verbal communication skills in English, is preferred. To express your interest in this role, please send an email to join@farmizen.com and initiate the conversation.,

As a Customer Support Executive, you will be responsible for analyzing and resolving customer queries efficiently through calls. You will work closely with the CRM team and Team Lead to assist in the execution and implementation of process enhancements. Your focus will be on enhancing the overall Customer Experience by promptly addressing customer issues and ensuring their concerns are resolved without delay. It is essential to adhere strictly to Company Policies, procedures, code of conduct, and regulatory guidelines while interacting with customers. Moreover, you will play a key role in recommending effective strategies to promote the Client's products and services, ultimately enhancing customer satisfaction. Your primary duty will be to deliver exceptional customer service in a friendly and courteous manner consistently. Having a deep understanding of the products and services offered by the Client, you will respond to customer inquiries with accuracy and professionalism. Additionally, you are encouraged to think creatively and propose innovative ideas that can enhance operational efficiency, improve internal controls, and elevate customer service standards. Your contribution in suggesting improvements will be highly valued in our pursuit of excellence.,

Designation:- Associate Analyst/ Analyst Shifts:- UK shifts Transport:- One way Work mode:- In office ( 5 Days) Roles and Responsibilities 1.Ensuring that customers receive excellent customer service in a written format to include post, email and other forms of communication. 2.Raising complaints within the Respond system. 3.Working DSARS within regulatory timeframes, with attention to detail. 4.Working Credit amendments within business timeframes from requests via various forms of contact. Updating the 3 main Credit reference agency system to ensure customer credit files are correct and showing accurate and up to date information in order to satisfy any query or complaint that is presented to the business. 5.Making outbound telephony calls at the customers request, or when appropriate to support customer queries received via a correspondence format. 6.Ensuring that complaints received from digital channels are logged and recognized within a timely manner and customer dissatisfaction is recognized and addressed appropriately. 7.Ensuring that customer emails and queries are responded too promptly, and of high standard addressing all points raised and requests outlined. 8.Providing first class administrative support to the Group Complaints Department by fully owning and supporting our customers through the complaint journey, along with helping and supporting colleagues as and when required within the department and business. 9.Assisting customers and other third parties with general queries, undertaking instructions received as appropriate in an accurate and timely manner. Resolve all queries to a satisfactory conclusion, referring more complex queries to relevant departments. In addition, support outbound telephony contact for ad-hoc tasks (non- sales related), campaigns and customer contact exercises. 10.Providing any other additional administrative support to the Group Complaints Department where appropriate that may include, but are not exclusive to Digital communication. 11.Maintaining a comprehensive and up to date knowledge and understanding of Motor Finance products and services, providing accurate information and proactively promoting them where appropriate 12.Maintaining an up-to-date knowledge of regulatory and legislative information related to Motor Finance products and services (e.g. ICOB, FCA Rules, Money Laundering, Data Protection, etc.) as advised by Line Management. Ensure all Money Laundering issues are reported appropriately. 13.Maintaining good knowledge and understanding of all relevant policies and procedures relevant to the role, being compliant with these policies and procedures at all times. 14.Treating customers fairly and aim to deliver fair customer outcomes in all of our day-to-day processes. 15.Working as part of a team supporting, motivating and assisting colleagues in the operation of the department and throughout the business. 16.Recognising and recommending improvements to Company procedures to ensure the efficiency and effectiveness of the business. 17.Ensuring that all system-based records are maintained in an accurate and timely manner (and ensure that data integrity is maintained at all times) as prescribed by regulatory, legislative and company procedures. 18.Continuing to develop self and role by studying relevant training materials and product information and continually develop and improve product knowledge. 19.Ensuring that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management. 20.Undertaking any other reasonable tasks as requested by line management. Preferred candidate profile •Previous experience in admin/customer service correspondence support role •Good IT skills specifically Excel •Excellent attention to detail •Good communication and interpersonal skills, both written and verbal •Passion to delver exceptional service and add value •Good planning, organisation and time management skills •Good problem-solving skills •Strong teamwork ethic •Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment •Able to follow procedures and work within a regulated environment. Interested candidates can share their updated resume on the below email ramakanth.sripati@wipro.com

Responsibilities: * Manage customer queries via phone * Resolve complaints promptly & fairly * Maintain high CSAT through excellent service * Handle incoming calls with empathy & efficiency Office cab/shuttle Health insurance Annual bonus Provident fund

(Customer Service)* No. Of Opening:- 30 -Excellent communication -Hsc experience/Graduate fresher Salary:-18,500 in hand 23,000 CTC. 9am - 6pm Sunday fixed off

Inbound customer service related to credit cards *Qualification - HSC OR GRADUATE WITH 6 months or more BPO inbound voice customer service experience Plz enquire about the CIBIL score of candidate. Check if candidate has any loan defaults in the past Required Candidate profile Tentative time window - 7:30 A.M. TO 10.30 P.M. (any 9 hour shift with a 1 hour break in this window) 2 Rotational week off *Salary- 22.4K in hand Transport - Centralized Pick up and drop.

We are seeking enthusiastic and customer-oriented Customer Care Executives to join our dynamic team. Efficiently handle inbound calls, book/reschedule doctor appointments, resolve queries, manage admin tasks, coordinate with teams. Hindi Mandatory

(Customer Service)* No. Of Opening:- 30 -Excellent communication -Hsc experience/Graduate fresher Salary:-18,500 in hand 23,000 CTC. 9am - 6pm Sunday fixed off

Inbound customer service related to credit cards *Qualification - HSC OR GRADUATE WITH 6 months or more BPO inbound voice customer service experience Plz enquire about the CIBIL score of candidate. Check if candidate has any loan defaults in the past Required Candidate profile Tentative time window - 7:30 A.M. TO 10.30 P.M. (any 9 hour shift with a 1 hour break in this window) 2 Rotational week off *Salary- 22.4K in hand Transport - Centralized Pick up and drop.

(Customer Service)* No. Of Opening:- 30 -Excellent communication -Hsc experience/Graduate fresher Salary:-18,500 in hand 23,000 CTC. 9am - 6pm Sunday fixed off

Inbound customer service related to credit cards *Qualification - HSC OR GRADUATE WITH 6 months or more BPO inbound voice customer service experience Plz enquire about the CIBIL score of candidate. Check if candidate has any loan defaults in the past Required Candidate profile Tentative time window - 7:30 A.M. TO 10.30 P.M. (any 9 hour shift with a 1 hour break in this window) 2 Rotational week off *Salary- 22.4K in hand Transport - Centralized Pick up and drop.

Experience: 0-4 years (Freshers welcome)Handle inbound/outbound calls in Hindi & EnglishResolve customer queries politely and efficientlyMaintain call records and customer satisfaction Required Candidate profile Job Type: Full-time, 6 days working Excellent growth opportunities in Domestic BPO sector! Education: Any Graduate / Undergraduate

We are looking for Customer Care Executive for one of our sector Chengavi Location : Gachibowli, Hyderabad Website Link : https://chengavi.com/ Role Overview We are seeking a young, dynamic, and tech-savvy Customer Care Executive who can represent the brand with warmth, clarity, and confidence across all customer touchpoints. The ideal candidate will be fluent in English, Hindi, and Telugu, and have a deep understanding of social media platforms and digital communication. Key Responsibilities Handle customer queries across phone, WhatsApp, Instagram DM, email, and website chat with courtesy and clarity. Resolve complaints, track orders, and follow up proactively to ensure 100% customer satisfaction. Maintain CRM and customer service logs for feedback, patterns, and escalations. Support order processing and coordinate with the logistics team to ensure timely deliveries. Respond to Instagram and Facebook messages and comments in brand tone. Collaborate with marketing and product teams to share customer insights. Educate customers on product usage, ingredients, and Ayurvedic benefits with confidence and empathy. Ideal Candidate Profile Female candidate, preferably aged 2028, with a pleasant and confident personality. Excellent spoken and written communication in English, Hindi, and Telugu. Strong interpersonal and problem-solving skills. Tech-savvy: Comfortable using WhatsApp Business, Google Sheets, Shopify, email tools, and social media. Prior experience in a customer-facing role (retail, D2C, wellness, or hospitality) is an advantage. Passionate about Ayurveda, beauty, and wellness. Energetic, proactive, and eager to learn and grow with the brand. Required Skills & Qualifications: Bachelors degree in any discipline (preferred). 0-2 years of experience in customer service or call center roles. Fluency in English, Hindi, and Telugu (both spoken and written is a must). Strong interpersonal, listening, and problem-solving skills. Basic computer proficiency and experience using CRM or support software. Ability to multitask and work in a fast-paced environment. Preferred Attributes: Positive attitude with a passion for customer service. Team player with adaptability and patience.