Customer Service Voice-International BPO

As a Customer Service Representative, you will be responsible for analyzing and solving customer queries through calls. You will assist in the execution and implementation of process improvements in the CRM team in consultation with the Team Lead. Your main focus will be on improving the Customer Experience with the Client Services by ensuring that all customer issues are attended to promptly and resolved immediately. It is essential to adhere strictly to all Company Policies and procedures, code of conduct, and regulatory guidelines while servicing customers. Your key responsibilities will include: - Providing splendid customer service to customers in a friendly and courteous manner at all times. - Having sufficient knowledge about the products and services to respond to all inquiries effectively. - Thinking creatively and making innovative suggestions that improve operational efficiency, effectiveness, internal controls, or customer service. No specific qualifications are mentioned in the provided job description.,