The ideal candidate for this role should have a minimum of 6 years of experience in setting up, maintaining, and executing test automation frameworks across various application platforms such as Web, Mobile, and Desktop. You must possess a strong hands-on experience in scripting languages and tools for UI and API applications, including but not limited to Selenium, Karate Framework, Robot Framework, Cypress, Cucumber, BDD, Core Java, Python, Groovy, and Javascript. In addition to this, the candidate should have solid experience in developing and debugging automation scripts, along with proficiency in using Test management/CI tools like Jira and Jenkins. It is essential to have a background in QA, QE, test automation, agile process development (DevOps), service virtualization, test data management, CI/CD/CT. The responsibilities of this role include providing subject matter expertise, performing quality audits on processes and individuals involved, ensuring compliance with standards and procedures, focusing on continuous improvements through test automation in a CI approach, and identifying gaps in the test framework to enhance test coverage needs. Furthermore, you will be required to review functional specifications, technical design documents, test plans, and test cases, and provide timely feedback. Collaborating closely with the development team to automate test cases for new feature releases, communicating automation test results, identifying quality risks, troubleshooting and tracking bugs to resolution are also part of the job responsibilities. Lastly, the candidate should be able to partner with leads, provide recommendations on reducing manual testing efforts, and advocate for automation. Working experience in Agile teams is a must for this role.,
As a Customer Service Representative, you will be responsible for analyzing and resolving customer queries through calls. You will also support the execution and implementation of process improvements within the CRM team under the guidance of the Team Lead. It will be your duty to enhance the overall Customer Experience by addressing customer issues promptly and ensuring timely resolution of all concerns. Your role will require strict adherence to all Company Policies, procedures, code of conduct, and regulatory guidelines while interacting with customers. Additionally, you will be expected to propose effective strategies for promoting the Client's products and services to enhance customer satisfaction. Delivering exceptional customer service in a friendly and courteous manner will be a key aspect of your responsibilities. You must possess a comprehensive understanding of the products and services offered by the Client to address inquiries effectively. Furthermore, your ability to think creatively and suggest innovative ideas that improve operational efficiency, internal controls, or customer service will be highly valued.,
As a Customer Service Representative, your primary responsibility will be to analyze and resolve customer queries efficiently through phone calls. You will collaborate with the Team Lead to implement process improvements within the CRM team. It is crucial to enhance the overall Customer Experience by promptly addressing customer issues and ensuring their concerns are resolved effectively. Adherence to company policies, procedures, code of conduct, and regulatory guidelines is imperative while interacting with customers. You will be expected to propose effective strategies to enhance product promotion and increase customer satisfaction. Providing outstanding customer service in a friendly and respectful manner is essential in all interactions. A comprehensive understanding of the products and services is necessary to address customer inquiries accurately. You will be encouraged to think innovatively and suggest creative solutions that can enhance operational efficiency, internal controls, and customer service standards. Your input will play a significant role in driving continuous improvement within the team.,
The ideal candidate for this role should have a minimum of 5 years of experience in the field. You will be collaborating closely with the reporting product manager to identify areas where enhancements can be made to the existing Tableau dashboard. Additionally, you will work in direct coordination with the sales channels business owner to recognize, document, monitor, and fulfill reporting needs. Your responsibilities will include designing and creating visually appealing reports and dashboards that convey relevant information to senior leadership effectively. It is essential that you become a subject matter expert (SME) within the team regarding Tableau visualization best practices and solutions. You will also be required to extract data from various sources across different departments within the organization, such as application logs, SQL and NoSQL databases, data lakes, marts, and warehouses. Furthermore, you will collaborate with both internal and external teams to offer valuable insights that can lead to the resolution of persistent issues affecting online sales metrics. Previous experience in reporting on ordering metrics related to subscription-based services would be considered highly advantageous for this role.,