Title Customer Service Voice

As a Customer Service Representative, you will be responsible for analyzing and resolving customer queries through calls. You will also support the execution and implementation of process improvements within the CRM team under the guidance of the Team Lead. It will be your duty to enhance the overall Customer Experience by addressing customer issues promptly and ensuring timely resolution of all concerns. Your role will require strict adherence to all Company Policies, procedures, code of conduct, and regulatory guidelines while interacting with customers. Additionally, you will be expected to propose effective strategies for promoting the Client's products and services to enhance customer satisfaction. Delivering exceptional customer service in a friendly and courteous manner will be a key aspect of your responsibilities. You must possess a comprehensive understanding of the products and services offered by the Client to address inquiries effectively. Furthermore, your ability to think creatively and suggest innovative ideas that improve operational efficiency, internal controls, or customer service will be highly valued.,