Customer Service Voice-International BPO

As a Customer Service Representative, your primary responsibility will be to analyze and resolve customer queries efficiently through phone calls. You will collaborate with the Team Lead to implement process improvements within the CRM team. It is crucial to enhance the overall Customer Experience by promptly addressing customer issues and ensuring their concerns are resolved effectively. Adherence to company policies, procedures, code of conduct, and regulatory guidelines is imperative while interacting with customers. You will be expected to propose effective strategies to enhance product promotion and increase customer satisfaction. Providing outstanding customer service in a friendly and respectful manner is essential in all interactions. A comprehensive understanding of the products and services is necessary to address customer inquiries accurately. You will be encouraged to think innovatively and suggest creative solutions that can enhance operational efficiency, internal controls, and customer service standards. Your input will play a significant role in driving continuous improvement within the team.,