637 Customer Queries Jobs - Page 8

JOB TITLE Officer - Gold Loan GRADE -AM-I DEPARTMENT -Gold Loan LOCATION-Latur,Mumbai,Nagpur,Nanded,Pune,Thane,Pimpri REPORTS TO -Area Head II. ROLE PURPOSE & OBJECTIVE Achieve and Exceed targets set for Number and Value of Gold Loans Primary contact for gold loan customers- pitching product to them, explain all details about product, collect required documents. Coordinate with Branch team ADO, BM, CRM, CCR, CROs, LOs and external members - BCs, DSAs leads etc. Resolve all field level queries of customer related to Gold Loan and manage regular collections. IV. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Daily/ Weekly /Monthly achievement of the targets set for gold loan, both in volume and value terms as established for the branch Call/ visit eligible customers, pitch them about product and collect leads

Roles and Responsibilities Handle customer or vendor queries via phone calls, emails, and chats to update regarding the orders and resolve issues promptly. Provide excellent customer support by understanding their needs and preferences. Utilize advanced excel skills to manage sales data and reports effectively. Collaborate with the apparel industry team to ensure seamless communication and issue resolution. Develop strong relationships with customers or vendors through timely follow-ups and feedback.

SUMMARY Opening for fresher and experience for customer support role in a leading KPO company in Kolkata. Job Location: Kolkata (Work from Office) Salary Structure (In-Hand): Freshers: 15k in-hand Experience upto 18k inhand Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience : Freshers & experienced professionals (up to 7+ years) are eligible. Communication Skills: Excellent English communication is mandatory (verbal & written). Benefits Perks & Benefits: Cab Facilities for employees. Sat/Sunfixed off PF/Medical insurance coverage IJP- Internal job promotion opportunity Incentive over and above the salary

Hiring: Customer Support Manager Remote WFH | 4 AM12 PM IST | Weekly Off: Wed No calls, no targets – customers message you Process orders via vendors, verify payments Daily Google Sheet 22K+ in-hand + incentives Work from home Annual bonus Joining bonus

||MEGA JOB OPPORTUNITY: INTERNATIONAL & DOMESTIC CUSTOMER SERVICE EXECUTIVE |||! APPLY HERE !! Hello Job Seekers!! We're hiring Enthusiastic and customer-focused individuals to join our International & Domestic Voice Process . Profile: Customer Service Process: Inbound Voice Qualification - Graduate & Undergraduate both can apply. Required Good English Communication Skills. Work Mode: In-Office Salary Structure Fresher: 15K CTC + Incentives Experienced: Up to 28K CTC + Incentives Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams June & July are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @6388849191( Ashish Shukla) Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Responsibilities: * Manage inventory & stock levels *Drive counter sales, upselling services and products where appropriate. * Oversee store operations & staff * Meet sales targets & profitability goals * Plan material requirements & stock takes

To lead a quality team in shifts & a responsible person for shift operations of the quality department. Oversee Quality Control Operations: Ensure daily quality control processes adhere to company standards. Develop Quality Assurance Strategies: Implement and maintain quality assurance policies and procedures. Team Management: Lead and train a team of quality analysts, providing necessary guidance and support. Conduct Audits and Inspections: Regularly audit production processes to ensure compliance with internal and external standards. Collaborate with Cross-Functional Teams: Work with other departments to resolve quality-related issues and implement corrective actions. Prepare Reports: Analyze quality data and present reports on quality metrics and performance to senior management. Ensure Compliance: Maintain compliance with industry standards and regulatory requirements. Drive Continuous Improvement: Identify areas for improvement through root cause analysis and implement corrective actions. NPD: Must handle product, raw material, packaging material trials end to end with closures and conclusions Manpower Handling: Quality Department manpower shift schedule and leaves handling and depute as per production plan Consumer Complaints : Resolve consumer complaints with investigation, root cause analysis Coordination between line inspectors and production shift officers for product quality-related issues for their solution. Decision maker regarding the product quality in the case of NC product. Authorized persons to take the decision to stop production in case of the NC product. Monitor HOLD product & its clearance. Product key parameter inspection & cross verification. Ensure shift QC documentation as per all standard and customer requirements. Preparation & communication of return goods analysis report. To train & guide subordinates for QC activities. To ensure the ISO documentation requirements. To prepare and communicate shift QC reports. To prepare & maintain the specification for Exports. To prepare the CAPA and follow up with the vendor. Having good knowledge of 7 Qc tool Skills: Quality Management Systems (QMS) Root Cause Analysis (RCA) Auditing Statistical Process Control (SPC) ISO Standards Regulatory Compliance Leadership Data Analysis Proficiency in Microsoft Office Suite

Post Sales Manager Job DescriptionPosition Overview: The Post Sales Manager is responsible for overseeing all activities related to customer support, service delivery, and account management following the initial sale. This role ensures that customers derive maximum value from the product or service, leading to high satisfaction, loyalty, and potential upsell opportunities. Key Responsibilities: Customer Onboarding & Support: Facilitate smooth transitions for customers from sales to post-sales support. Provide training and resources to help customers effectively use the product or service. Issue Resolution: Address and resolve customer complaints, concerns, and queries promptly and effectively. Collaborate with internal teams to troubleshoot and resolve complex issues. Account Management: Maintain regular communication with key accounts to ensure satisfaction. Identify opportunities for upselling or cross-selling additional products or services. Process Improvement: Analyze customer feedback and service data to identify areas for improvement. Implement strategies to enhance service delivery and customer experience. Team Leadership: Lead and mentor the post-sales team, ensuring high performance and professional development. Set clear objectives and KPIs for the team and monitor progress. Reporting & Analysis: Prepare and present regular reports on post-sales activities, customer satisfaction metrics, and service performance. Utilize data to inform decision-making and strategic planning. Required Skills & Qualifications: Educational Background: Bachelor's degree in Business Administration, Marketing, or a related field. Relevant certifications in customer service or project management are a plus. Experience: Minimum of 5 years in post-sales, customer service, or account management roles. Proven track record of managing customer relationships and leading teams. Technical Proficiency: Familiarity with CRM software and customer support tools. Strong analytical skills and experience with data analysis. Communication Skills: Excellent verbal and written communication abilities. Strong interpersonal skills with the ability to build rapport with clients. Problem-Solving: Ability to think critically and resolve issues efficiently. Strong decision-making skills and attention to detail. Desirable Attributes: Empathy and patience in dealing with customer concerns. Proactive approach to identifying and addressing potential issues. Ability to work collaboratively across departments. Strong organizational and time-management skills. This role is vital for companies aiming to enhance customer satisfaction and loyalty post-purchase. If you're interested in pursuing a career as a Post Sales Manager, consider tailoring your resume to highlight relevant experience and skills in customer service, account management, and team leadership.

•Good communication and convincing skills in English •Basic knowledge of E-mail and MS-Excel •Contact potential or existing customers to inform them about products or services using scripts •Answer customer questions regarding products or the company Required Candidate profile Please call on this no. 6398425354 or email on divyanshi.k@experteyeconsulting.com

- Handle customer complaints, concerns, and feedback in a professional & empathetic manner. - Maintain accurate records of customer interactions. - Provide product/service information and guide customers through our offerings.

Designation:Customer Service - Inbound Payroll-No 1 General Insurance Co Payroll Job Location-Vashi Process-Inbound Salary-16K to 29K Net+Incentive Day Shift 5 DAYS WORKING Work From Office Call 8080126356 Trupti www.hyfly.in Required Candidate profile 1. Inbound Customer service profile 2. Explaining the customers product features & benefits. 3. Ensuring all compliance and SLA during the calls. 4. GRADUATES FRESHER AND EXP BOTH CAN APPLY

Required Skills: Should have minimum 1 year of experience in International voice process Business support background is an added advantage Strong communication skills (both verbal and written) Ability to handle both voice and non-voice HR support tasks. Experience working in an international HR environment preferred. Strong problem-solving and multitasking abilities. Note Night shift Only one way cab - Drop will be provided Immediate joiners preferred Candidates with experience in domestic or non-voice processes are not eligible Candidates whose experience is entirely in technical support are not eligible

Role & responsibilities: 1. Resolve customer Queries, Requests & Complaints (QRCs) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. 2. Answer incoming customer & Branch calls, Emails & Chats. 3. Check on the status of customer accounts and resolve maintenance related queries. 4. Document knowledge as solution articles 5. Review and explain account charges & trade settlement related QRCs. 6. Defuse irate customers & Escalate unresolved issues to relevant internal teams 7. Identify and assess customers needs to strive for highest Customer Experience (CX) 8. Ability to Multi-Task and work in a fast-paced, Contact Center environment 9. Provide accurate, valid and complete information by using the right methods/tools. Preferred candidate profile: 1. Bachelor's degree in finance, banking, economics or relevant subjects. 2. Fresher or Relevant Customer Service experience with Stock broking, Banking or financial Intermediaries will be preferable. 3. Basic knowledge of computers and stock broking systems. 4. Fluency in writing in English and have the fluency in speaking English &Hindi, along with good mathematical skill with keen attention to detail. 5. Sound problem-solving skills to find the root cause of customer issues. 6. Good documentation skills. Proficiency in using Microsoft Excel and Word is an added advantage

Reminder calls, Follow-up calls, Mapping customers through various online portals, Generating leads through allocated means, Generating reports. Please contact Mr. Mahesh from Human Resources at 9845123875.

Role & responsibilities Oversee the implementation, configuration, and management of the real estate CRM system, ensuring it is tailored to the companys specific needs. Excellent written and verbal communication skills. Ability to explain technical CRM concepts to non-technical team members. Ensure that all client and lead data is accurately entered into the CRM system and kept up-to-date. Maintain data integrity and perform regular data audits. Provide training and ongoing support to team members on how to effectively use the CRM. Develop user manuals and guides as needed. Track and manage leads, ensuring they are properly categorized, prioritized, and assigned to the appropriate sales agents. Assist in lead nurturing through automated emails, task assignments, and reminders. Work closely with the sales and marketing teams to ensure that CRM processes align with overall business goals. Implement automated workflows to streamline marketing campaigns and sales processes. Generate regular reports to track sales performance, lead conversion rates, and other KPIs. Use CRM data to help identify trends and opportunities for improvement. Continuously monitor and optimize CRM performance. Recommend and implement upgrades or new features to improve user experience, sales conversion, and client engagement. Ensure that the CRM system integrates smoothly with other tools and platforms used by the business, such as email marketing software, social media platforms, and transaction management systems. Assist with customer queries and ensure that client interactions are well-documented in the CRM system. Help build and maintain long-term relationships with clients.

Responsibilities: Conduct regular quality audits of customer interactions across calls, chats, and live streaming to assess compliance with standards and protocols. Develop, implement, and refine QA processes, guidelines, and evaluation frameworks

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Role & responsibilities Develop and Implement CRM Strategies: Create and execute comprehensive CRM strategies aligned with company goals, focusing on customer acquisition, retention, and satisfaction. CRM System Management: Oversee the selection, implementation, and maintenance of CRM systems, ensuring they are effectively used by the team. Data Management and Analysis: Manage and analyze customer data within the CRM system, identifying trends, and providing insights to improve sales and marketing strategies. Customer Relationship Management: Build and maintain strong relationships with key customers, addressing their needs and concerns throughout the customer journey. Collaboration: Work closely with sales, marketing, customer service, and other teams to ensure a unified customer experience and streamline processes. Team Leadership: In some cases, lead and mentor a team of CRM specialists, providing guidance and training on CRM best practices. Reporting and Analysis: Generate reports and provide insights to management on customer acquisition, retention, and overall customer satisfaction. Customer Feedback: Collect and analyze customer feedback, identifying areas for improvement in products and services. Training and Support: Provide training and support to team members on CRM system usage and best practices. Project Management: Manage CRM-related projects, including system implementations and process improvements. Preferred candidate profile

Role & responsibilities: Follow up on new leads and track enquiry status. Coordinate with sales teams for proper closure of leads. Maintain regular contact with clients to ensure satisfaction and engagement. Handle incoming customer queries or complaints professionally. Refferel Generation Identify issues and escalate complex cases to senior management. Once the project is received end to end phase wise project status communication with client on call and via message. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Ensure smooth Front Office Management and ensure a warm and professional ambience. Display strong Presentation Skills in client interactions and internal communication. Operate Telephone Systems efficiently, answer incoming calls Required Candidate profile Exp.:2 to 5 years of exp. in customer-facing roles, preferably in Real Estate Previous exp. in a receptionist or front office role is preferred Good communication skills in English, Hindi, and Marathi

EXPERIENCE: 1) Minimum 2-3 years of experience in Customer Services (Banking / NBFC sector) 2) Candidate should be well versed in Complaints Management and Regulatory complaints 3) Work Experience of handling customers complaints/requests through - Walking Customer KEY ROLES & RESPONSIBILITIES Interaction with customers through different modes of communication (Including - Walk-in Customers, Emails, and calls) to provide and process information in response to inquiries, complaints, and requests about product and services of Shriram housing Finance. Familiar with Complaints resolution process and specifically dealing with regulatory/Authority complaints Following up with internal departments like Sales, Accounts, IT & Technology, external agencies for the closure of the unresolved customer complaints & Escalations Taking ownership of customer issues and acting as their advocate with internal stakeholders Target first time resolutions, timely reply on tickets and ensure the SLA adherence Retaining existing Customers through effective means of negotiation, offering collateral if any. Maintaining MIS Being updated on new products, product features and services.

Role & responsibilities • Serve as the single point of contact for all customer queries post-booking. • Maintain proactive and professional communication with customers through calls, emails, meetings, and digital platforms. • Address and resolve client issues or concerns promptly and effectively. • Coordinate all documentation processes Sale Agreements, Allotment Letters, Possession Letters, etc. • Ensure timely collection of required KYC documents and compliance with RERA guidelines. • Track and ensure timely milestone-based payments from customers. • Generate and share payment reminders, receipts, and collection statements. • Coordinate with accounts for reconciliation of customer payments. • Plan and coordinate pre-handover site visits, inspections, and snag list resolutions. • Manage possession formalities, customer walk-throughs, and key handover events. • Maintain accurate customer records and lifecycle data in CRM tools (e.g., Salesforce, HubSpot, or in-house ERP). • Prepare regular MIS reports, collection dashboards, and customer feedback summaries. • Analyze trends and recommend process improvements for customer satisfaction. • Cultivate long-term relationships with clients for referrals and repeat business. • Coordinate post-handover support, warranty issues, and AMC (Annual Maintenance Contracts). • Organize customer engagement programs, site events, and community-building activities. Skills Required • Excellent communication and interpersonal skills • Strong understanding of premium real estate customer expectations • Proficiency in CRM software, Excel, and document management tools • Customer-centric attitude with problem-solving capability

Handle calls and emails Address queries and escalate issues Maintain records and feedback logs Coordinate with internal teams Support frontoffice & data entry Prepare reports and client follow-ups Ensure customer satisfaction Address ongoing projects

Role & responsibilities A Sales Consultant is a professional who guides businesses in improving their sales strategies and processes . They train sales teams, identify effective selling approaches, manage sales teams, and help create company sales procedures. Essentially, they are experts who help companies increase sales by improving their sales processes. Here's a more detailed breakdown of what a Sales Consultant does: Identify and Analyze: They analyze data, investigate customer needs, and identify potential sales opportunities. Develop and Implement Strategies: They develop and implement sales strategies, including training sales teams and creating sales procedures. Manage Sales Teams: They may manage sales teams, train them on new products or techniques, and motivate them to achieve sales goals. Client Relationship Management: They build and maintain strong relationships with clients, understand their needs, and provide solutions that meet those needs. Product Knowledge and Market Understanding: They stay up-to-date on the latest products, services, and market trends to effectively advise sales teams. Sales Reporting and Analysis: They monitor and analyze sales metrics, identify areas for improvement, and report on sales performance. Collaboration: They collaborate with other departments, such as marketing and customer service, to ensure a cohesive sales strategy. Lead Generation: They may be responsible for finding and qualifying leads through various channels. Negotiation and Closing: They may be involved in negotiating deals and closing sales. Customer Service: They provide exceptional customer service throughout the sales process. Upselling and Cross-Selling: They may be responsible for identifying opportunities to upsell or cross-sell products and services. In essence, a Sales Consultant helps businesses become more efficient and effective in their sales efforts, ultimately leading to increased revenue and customer satisfaction.

Responsibilities Respond to customer queries via email & WhatsApp Handle order-related issues, exchanges, and follow-ups with accuracy Coordinate to resolve concerns smoothly Maintain a record of tickets and timely responses Update support templates