Customer Service Representative(Semi Voiced)

As a Customer Service Representative, you will be responsible for managing customer queries and complaints while ensuring a positive and professional customer service experience. Your primary tasks will include responding to inquiries, resolving complaints, processing orders, and maintaining customer records. To succeed in this role, you should possess excellent communication skills, the ability to remain calm under pressure, and experience in customer support. Key Responsibilities: - Maintaining a positive, empathetic, and professional attitude towards customers. - Responding promptly to customer inquiries through various communication channels. - Acknowledging and resolving customer complaints effectively. - Demonstrating in-depth knowledge of products to provide accurate information to customers. - Processing orders, forms, applications, and requests accurately. - Keeping detailed records of customer interactions, transactions, and feedback. - Collaborating with colleagues as needed to address customer issues. - Providing feedback on the efficiency of customer service processes. - Ensuring customer satisfaction by delivering professional customer support. - Handling inbound customer calls with experience and efficiency. Qualifications Required: - High school diploma, general education degree, or equivalent qualification. - Ability to maintain composure and provide support during stressful customer interactions. - Proficiency in using computers for processing customer requests. - Prior experience in customer support roles. - Excellent verbal and written communication skills for effective customer interactions.,